1：有效的沟通对于项目的成功至关重要。范围变更、限制条件、假设、整合与界面要求，重叠的角色和责任以及其它许多因素都对沟通提出了挑战。沟通上的障碍很可能导致：

Effective communication is vital for project success. Scope changes, constraints, assumptions, integration and interface requirements, overlapping roles and responsibilities, and many other factors all pose communications challenges. The presence of communication barriers is most likely to lead to

A：生产力下降

Reduced productivity

B：敌意增强

Increased hostility

C：士气低落

Low morale

D：冲突增加

Increased conflict

正确答案：D

解析：PMI认为沟通障碍会导致更多的冲突。

 

2：已经确定了总体里程碑计划和总体预算，那么项目处于哪个管理过程组？ 

The summary milestone schedule and summary budget have just been determined. What project management process group are you in?

A：启动

Initiating

B：规划

Planning

C：执行

Executing

D：监控

Monitoring and controlling

正确答案：A

解析：PMBOK2012 中 2012 中4.2.3.1项目章程的输出含总体里程牌计划和总体预算，属于启动过程组。

 

3：下列哪一项用在定义范围当中?

Which of the following is used in define scope?

A：产品分析

Product analysis

B：范围基准

Scope baseline

C：WBS字典

WBS dictionary

D：预测和检查

Forecasts and inspection

正确答案：A

解析：定义范围过程的工具与技术。

B、C属工作分解结构输出，D属执行范畴。

 

4：在大型项目中,可在不同层次制订责任分配矩阵(RAM)。下列那个选项体现了RAM的层次?

On larger projects, a Responsibility Assignment Matrix(RAM)can be developed at various levels. Which option exemplifies the RAM’s levels?

A：高层次可定义项目团队中的各小组分别负责WBS 中的哪部分工作，而低层次则可在各小组内为具体活动分配角色、职责和职权。

High-level can define a project team group or unit is responsible for within each component of the WBS, while lower-level are used within the group to designate roles, responsibilities, and levels of authority for specific activities.

B：低层次仅可以用来指定特定活动的职权级别

Lower level is used only to designate levels of authority for specific activities.

C：所有层次都可以用来指定角色,职责以及特定活动的职权级别

All levels are used to designate roles, responsibilities, and levels of authority for specific activities.

D：高层次允许个人查看与其有关的所有活动

High level allows a person to see all activities associated with one person.

正确答案：A

解析：参考PMBOK2012 中 9.1.2。

可以采用责任分配矩阵（RAM）显示工作包或活动与项目团队成员之间的联系。在大型项目中，可在多个层次上制定RAM。例如，高层次的 RAM 可定义项目团队中的各小组分别负责WBS 中的哪部分工作，而低层次的 RAM 则可在各小组内为具体活动分配角色、职责和职权。矩阵图能反映与每个人相关的所有活动以及与每项活动相关的所有人员。它也可确保任何一项任务都只有一个人负责，从而避免混乱。

 

5：一团队成员电话告知项目经理，称某一系统的实际速度与预计速度存在偏差。项目经理很吃惊，因为在计划阶段做绩效衡量时没发现此问题。如果项目经理开始评估是否要对偏差作出应对计划时，项目经理处于项目的哪个管理过程？ 

A project manager gets a call from a team member notifying the project manager that there is a variance between the speed of a system on the project and the desired or planned speed. The project manager is surprised because that performance measurement was not identified in planning. If the project manager then evaluates whether the variance warrants a response, the project manager is in what project management process?

A：启动

Initiating

B：执行

Executing

C：监控

Monitoring and controlling

D：收尾

Closing

正确答案：C

解析：尽管在计划阶段绩效衡量没有反应出此问题，项目经理必须对偏差做调查，确定是否会有影响。利用项目绩效测量结果，评估偏离基准的程度，确定偏离基准的原因和程度，并决定是否需要采取纠正或预防措施是控制范围、进度、成本过程的重要工作，而这些过程属于监控过程组。

因此，项目经理处于监控过程组。

 

6：你们在为美国能源部做一个项目，采用挣值分析作为绩效报告技术。现在项目已经完成了20%，挣值分析的结果显示CPI为0.67，SPI 0.87。在这种情况下，你应该：

Your project for the U.S. Department of Energy is using earned value analysis as a performance reporting technique. Your project is 201% complete. Results from a recent earned value analysis indicate that the CPI is 0 .67 and the SPI is 0.87. In this situation, you should

A：实施额外的资源计划，增加资源并用比预计更多的时间来完成预算的工作量

Perform additional resource planning, add resources, and use overtime as needed to accomplish the same amount of budgeted work

B：重新设置进度基线，再进行蒙特卡罗分析

Rebaseline the schedule, then use Monte Carlo analysis

C：实施一项风险应对审核来帮助控制风险

Conduct a risk response audit to help control risk

D：重新识别风险，实施定性风险分析和实施定量风险分析

Update to Identify Risks, Perform Qualitative Analysis and Perform Quantitative Analysis

正确答案：D

解析：CPI=0.67，SPI=0.87，说明此时，项目完成了20%时，项目费用超支，项目进度落后，这个偏差分析结果说明项目存在对项目目标完成造成威胁的潜在风险存在，应该重新检测风险因素并对项目实施定性和定量风险分析。

 

7：项目进入了规划阶段你才接手，并且发现六个人已经签署了项目章程。以下你最应该关注哪项？

You are taking over a project during the planning process group and discover that six individuals have signed the project charter. Which of the following should MOST concern you?

A：变更控制委员会会员是谁。

Who will be a member of the change control board

B：花更多的时间进行配置管理。

Spending more time on configuration management

C：使项目有一个项目发起人。

Getting a single project sponsor

D：确定汇报结构。

Determining the reporting structure

正确答案：B

解析：题干暗示了此项目涉及到六个不同的领域，项目干系人比较多，除了增加沟通需求外，你更应关注影响配置管理的需求及必要条件。

 

8：某个项目上的团队成员A和团队成员B发成冲突，项目经理将两个团队成员叫到一起，针对问题研究了不同的解决方案，项目经理使用的是下列哪一项技巧来解决冲突的？

A conflict occurs between team member A and team member B in a project. The project manager calls both team members together and examines different solutions to the issue. Which of the following techniques does the project manager use to resolve the conflict?

A：面对

Confronting

B：妥协

Compromising

C：控制

Controlling

D：强迫

Forcing

正确答案：A

解析：根据题意，把冲突的双方召集到一起，商量解决问题的方案，所以答案A。

参见PMBOK2012 中 9.4.2.3。

考点：冲突解决方法。

 

9：PMP所在公司打算成立一个PMO,其上司要求他们指导可能的新项目经理如何制定一份项目章程。PMP最适当回应是什么?

A PMP’s company is trying to establish a PMO. The PMP’s boss asks them to instruct possible new project managers on how to create a project charter.What will be the PMP’s MOST APPROPRIATE response？

A：表示同意。因为他们正在帮助发展项目管理的专业.

They agree because they are possible helping to develop the profession.

B：表示拒绝。因为在未获得组织许可的情况下,告知有关PMI的知识是不道德的.

They decline because it would be unethical to talk about PMI knowledge without the organization’s permission.

C：表示拒绝。因为他们将会散播有关项目管理专业人员的保密信息.

They decline because they will be spreading confidential information about the project management profession.

D：表示同意。因为将会产生与承担此项活动有关的个人利益.

They agree because there will be a personal gain associated with undertaking this activity.

正确答案：A

解析：

1、如果这些PMP们是将要成立的PMO的成员，PMBOK2012 中 PMO的一个主要职能是通过各种方式支持项目经理，包括：指导、辅导、培训和监督……；

2、PMP的职业道德要求PMP分享项目管理经验，对项目管理行业做出贡献，因此答案为A。

 

10：在项目经理快要结束公司的大型项目时，公司的组织结构、目标和战略发生变化。项目经理必须采取下列哪一项措施？

When a project manager approaches the end of their company’s big project, the company’s organizational structure, objective and Strategies have changed. What should the project manager take from the following methods?

A：与一线经理谈话保证所有资源能够继续完成之前分派的任务

Speak with the line one manager to ensure the whole resources should continue to complete the task which assigned before.

B：检查预算是否足以让项目总进度表执行。

Check if there is budget available to continue the project following the master schedule.

C：忽视在目标和战略方面发生的变化、继续运行项目，直至项目结束

Disregard the change in goals and strategies and continue to run the end.

D：询问项目发起人，看项目是否符合公司的战略。

Inquire with the project sponsor as to whether or not the project still fits the company’s Strategies.

正确答案：D

解析：战略计划：所有项目都应支持组织的战略目标。