第五单元  打电话、问路、询问信息

 

【单元主要内容及目标】

本单元的主要教学内容及目标是：了解并掌握打电话、问路、询问信息的常用句型及基本表达方法。

 

【讲授】

 

要点1  打电话

    

    常用句型及基本表达

A. 打电话

May/Can/Could I speak to…?

I’d like to speak to…?

Hi, is Mary there, please?

I’d like to talk to John Kennedy.

Is that Mary (speaking)?

B.  接电话

This is Lee speaking.

Speaking.

Yes, Lee speaking

Who’s calling?

Who’s that (speaking)?

Hold on, please.

Sorry, but…

C:  留言或回电

May I leave a message?

I’ll call back.

 

典型试题解析

1. —Hello, who’s calling, please?

—              

A. Please guess who I am.                                   B. I’m Li Ming.

C. This is Li Ming speaking.                          D. I’m your friend.

2. —Can I speak to Mr. Li?

—              

A. No, you can’t.                                         B. Sorry, but he isn’t in at the moment.

C. No. I can’t find him at the moment.           D. Who are you?

3. — I’d like to talk to John Kennedy.

—              

A. He is coming.

B. I’m sorry. He is busy. Would you call him later?

C. Do you want to leave a message?

D. Great.

4. —Can I speak to Mary Jones, please?

—Sorry. There is no one here by that name.

—              

A. Sorry, I dialed the wrong number.             B. That’s all right.

C. It doesn’t matter.                                     D. Sorry to trouble you.

5. — Good morning, Dr Johnson’s office. Can I help you?

  —           .

  A. Speaking, please                                       B. I’d like to make an appointment, please

C. Yes, go on                                                D. No, you can’t

6. — Hello, is that Shanghai Airlines?

  —             .

  A. Yes, can I help you?                                 B. Yes, what do you want?

C. Yes, you’re right                                       D. Yes, right number

 

答案：

T：请看第1题：你好，请问你是谁？

S：那该回答“I’m Li Ming.”

T：错了。英语中，打电话有一些常用的套语。比如说，打电话告诉别人“我是某某”的话，要说This is… speaking。正确选项是C。再看第2题。打来电话的人要找Li先生接电话，他恰好不在。

S：那该选B：对不起，他恰好不在。

T：是的。请看第3题：我想和John Kennedy通电话。

S：本题与第3题相似，选B：对不起，他正忙着。请你等会儿再打来，好吗？

T：你说得对。请看第4题。打来电话的人要找Mary Jones，可接电话的人说，没有叫Mary Jones的人。

S：想必是打错了电话。

T：正是如此。本题应该用选项A：对不起，我拨错了电话号码。再看第5题：早晨好，这是Johnson医生的诊所。你需什么帮助吗？

S：那应告诉对方为何打去电话。

T：是的，本题要用选项B：我想预约。再看第6题：你好，是上海航空公司吗？要是接电话的正是打电话的人要找的单位，该用哪个选项？

S：选A：是的，你需什么帮助？

T：很好。

 

要点2  问路

 

    常用句型及基本表达

A. 问路

Excuse me, can you tell/show me the way to…?

Excuse me, I’m looking for …

How can I get to…, please?

Is it near/far?

How long does it take to get there?

B. 指路

Go straight ahead.

Turn right/left.

Walk for two blocks.

You can’t miss it.

It’s about five minutes’ walk.

C. 表示无法指路

Sorry, I’m a stranger here.

  Sorry, I don’t know.

 

典型试题解析

1. —              

—Just over there at the second corner.

A. Hello, sir. Tell me where the station is.

B. Excuse me, could you tell me where the station is, please?

C. Good afternoon, sir. The station, please.

D. Pardon, sir. Can I get to the station, please.

2. —Excuse me, can you tell me the way to the railway station?

—              

A. You can’t miss it.

B.I don’t know.

C. Sure. Go straight ahead and take the second turning on your right.

D. You will see it immediately.

3. —              

— It’s only about ten minutes’ walk.

A. Hello, can you tell me the way to the People’s Square?

B. Turn left at the traffic light.

C. Shall I take a bus?

D. Is it far from here?

4. —Excuse me, but I’m trying to find a post office.

—              

A. I think it’s opposite the post office.

B. I’m afraid you’re going in the wrong direction.

C. Oh, maybe it’s near the bank.

D. Why not turn to a policeman?

5. —Are you sure we are on the right road?

—              

A. Yes, the traffic isn’t heavy.

B. Yes, this road leads to the National Park.

C. No, we are on the left road.

D. Of course, the road is right.

 

答案：

T：请看第1题。根据下文的回答：就在那里，第2个拐角处，上文一定是问路。

S：那应该选A。

T：错了。问路应讲究礼貌，一般要先说Excuse me，选B才对。接着看第2题：对不起，请问火车站怎么走？

S：如果知道的话，应告诉对方。

T：是的。本题要选C：一直往前走，第二个路口往右转。再看第3题：只有十分钟的路程。

S：那上文一定问的是“路有多远”吧？

T：对，选D。现在我们看第4题：对不起，我在找邮局。

S：选C，行吗？

T：不行。问路的人一般不熟悉周围的环境，因而也不可能知道银行在什么地方。正确选项是B：我想你走错了方向。再看第5题：你能肯定，我们没走错路吗？

S：我想可以用选项B。

T：没错。选项B的意思是：我肯定这条路通向国家公园。

 

 

要点 3  询问信息

 

常用句型及基本表达

A.      询问信息

Are/Do you/they…?

Is he/she/that…?

When/Where/Why do you…?

What do you…?

What…do you…?

What’s the matter with you?

What’s wrong with you?

What’s the problem/trouble?

Which…?

What’s the weather like?  How is the weather?

What day(date) is it today?

What does …look like?

Who/How…?

How far/much/long/often…?

What/How about…?

Can/Could you tell me…?

How would you like…?

B.      请求再说一遍

Pardon?

   Pardon me?

 

典型试题解析

1. —               

—Not too well, I’m afraid.

A. How do you do?                                      B. How are things getting on?

C. How is your health?                                  D. How are you feeling today?

2. —Do you have the time?

—              

A. Yes, I still have time.                                 B. Yes, it’s eight thirty.

C. No, I am busy these days.                         D. It’s Sunday.

3. — What’s the matter?

—              

A. I slipped and hurt my left leg.                   B. Thank you for asking.

C. The matter is wonderful.                          D.I passed the examination.

4. —What day is today?

—              

A. It’s a fine day.                                         B. It’s Monday.

C. It’s March 3rd.                                        D. It’s Christmas Day.

5. —What do you do?

—              

A. Fine, thank you.                                       B. What do you do?

C. I’m a student.                                                D. I’m Wang Hong.

6. —How often do you see him?

—              

A. I’ve never met him.                                  B. Once a week.

C. It never occurs to me.                              D.I used to see him every day.

7. —How come you are tired?

—              

A. Because I work hard all week.                 B. For sleeping a little last night.

C. How do you know  I’m tired?                D. Not at all.

8. —What does his office look like?

—              

A. The office is for the manager.                    B. There are office instruments in it.

C. I don’t like his office.                               D. It’s very large.

9. —You look upset. What’s happened?

—              

A. I failed in the examination.                        B. I don’t know.

C. Look on the right side.                              D. Terrible.

10. — Paul, ______________

— Oh, that’s my father! And beside him, my mother.

A. what is the person over there

B. who’s talking over there

C. what are they doing

D. which is that

11. —Why didn’t you come to my birthday party yesterday?

—______________

A. Excuse me, my friend sent me a flower.

B. Fine, I never go to birthday parties.

C. Ha… ha, I don’t like birthday parties.

D. Sorry, but my wife had a car accident

12. —Hi, welcome back! Had a nice trip?

—______________

A. Oh, fantastic! Fresh air, and sunshine every day.

B. Come on, I’ ve got lots of fun.

C. By the way, I don’t like Saturdays.

D. Well, I’ll look forward to your phone call.

13. — Haven’t seen you for ages! What are you busy doing now?

—______________

A. I hate the weather here.

B. My hair is getting a bit longer.

C. Yeah, thanks for coming.

D. I am working part time in a bookshop, you know.

14.— Susan is absent from today’s writing class.

—_________ As far as I know, she has never missed a class.

A. How come?         B. So what?       C. Why?       D. What for

15. — I want to go to New York. What’s the fare?

  —             .

  A. Pardon me?                                             B. I’m sorry

C. Yes, I don’t understand                             D. I’m not understanding

 

答案：

T：请看第1题。根据下文的应答“身体不怎么好”，上文一定是询问身体状况，因而选D：你今天感觉如何？

S：为何不用选项B？

T：How are things getting on?意为“近况如何？”是一般的寒暄。接着看第2题：Do you have the time?问“几点了？”

S：那该用选项B。It’s eight thirty.当然也可以说It’s half past eight.

T：你说得对。请看第3题：出了什么事？怎么啦？医生也常用What’s the matter?来询问病人的情况。本题要用选项A：我滑了一跤，伤了左腿。

S：第4题是问“今天星期几”，那该选B。

T：对。请看第5题：What do you do?询问从事的职业。

S：在4个选项中，应选C：我是学生。

T：再看第6题：How often… 询问事情发生的频度，因而要用选项B：一周一次。

S：第7题中的how come是什么意思？

T：How come意为“怎么会的，怎么搞的”，用以询问原因。

S：在4个选项中，选项A才是说明感觉累的原因，“因为我一周都工作很辛苦。”

T：请看第8题：他的办公室是什么样子？

S：本题询问外表、大小，那该用选项D：非常大。

T：你说得对。再看第9题：你看上去不高兴，发生了什么事？

S：询问不高兴的原因，应该用选项A：我考试没及格。

T：对。接着看第10题。根据下文的应答：噢，那是我父亲，在他身旁是我的母亲。

S：那对方一定是想知道他们是谁，选B：在那儿说话的是谁？

T：是的。请看第11题：你昨天为何不来参加我的生日晚会？询问原因，该选D：对不起，我妻子出了车祸。再看第12题。

S：对方询问旅行是否愉快。那该选A：好极了。新鲜的空气，每天阳光明媚。

T：请看第13题：好久不见了，你在忙些什么？本题选D。

S：work part time是什么意思？

T：是“兼职”的意思。再看第14题：Susan今天没来上写作课。

S：How come?作何解释？

T：表明说话人感到有些意外，因为据他所知，Susan从来没有缺席过一堂课。再看第15题：What’s the fare?询问票价。

S：但在4个选项中似乎没有合适的选项。

T：是吗？要是你没听明白别人的话，该怎么说呢？

S：Pardon?或Pardon me?

T：对呀。本题该选A。听话人没有听明白对方说了什么，要求对方重复。

 

【扩展学习】

 

询问信息

1. —_________

— He teaches physics in a school.

A. What does your father want to do?

B. Who is your father?

C. What is your father?

D. Where is your father now?

2. — Are you getting a new flat this year?

—_________ I can’t afford to pay my bills, let alone buy a new flat.

A. Without question.                      B. You must be joking.

C. Good idea!                           D. Are you sure?

3. — What’s your trouble, young man?

—              

A. I don’t know.                                         B. Nothing much.

C. I’ve got a cold.                                      D. I’m very afraid.

4. — What’s the weather like today?

—              

A. The high will be 30℃.                             B. Usually it’s not too cold.

C. It looks like rain.                                    D. Yes, it seems to be clearing up.

5. —What do you do in your spare time?

—              

A. Reading novels.                                      B. Sorry, I have no time to spare.

C. I like it very much.                                 D. Thank you for your advice.

6. —               ?

—Just now I said our Chinese teacher got his leg broken.

A. Well                   B. Sorry                       C. Pardon                    D. Excuse me

7. —What kind of room would you like?

—              

A. With a bed.                                            B. The cheaper, the better.

C. A double room with a private bath.           D. I’d like to pay 30 dollars for a night.

8. — What’s up?

—              

A. It’s up to me.                                         B. Jenny is up.

C. Look, a kite is up.                                          D. I’ve lost my bike.

9. — What’s on Channel 2 at 8:00?

—              

A. Is there anything worth on another channel?     B. Let me look in the TV Guide first.

C. Don’t turn the game off.                                D. I want to see part two of the movie.

10. —               

— He’s tall and fat.

A. How do you like your new teacher?          B. How is your new teacher?

C. What is your new teacher like?                D. What does your new teacher like?

 

答案：

1．C。问从事的职业。

2．B。上文问“今年你要买一套新公寓？”，下文答“你一定是在开玩笑。我连账单都付不起，哪有钱买新公寓。”

3．C。上文问“怎么啦，年青人？”,下文答“感冒了。”

4．C。询问天气情况。特殊疑问句，不能用Yes或No作答。

5．A。询问业余爱好。

6．C。请求对方重复刚才说过的话。

7．C。上文问“喜欢什么样的房间？”，下文答“带浴室的双人间”。

8．D。上文问“发生了什么事？”，下文答“我丢了自行车。”

9．B。上文问“8点2频道有什么节目？”，下文答“让我先看一下电视指南。”

10．C。上文问“你们的新老师长得什么模样？”，下文答“他又高又胖。”

 

 

第六单元  为顾客服务、提供帮助、征求别人意见/看法

 

【单元主要内容及目标】

本单元的主要教学内容及目标是：了解并掌握为顾客服务、提供帮助、征求别人意见/看法的常用句型及基本表达方法。

 

【讲授】

 

要点1  为顾客服务

   

    常用句型及基本表达

A.      为顾客提供服务

Can/May I help you?

What can I do for you?

Is there anything I can do for you?

What colour/size would you like?

Are you ready to order?

What size do you wear?

How/What about this one?

It looks nice on you.

B. 顾客寻求服务

Do you have any…?

Can I try it on?

How much (does it cost)?

I think I’ll take it.

I’m afraid it is more than I could afford.

I wear size 8.

I’m looking for a T-shirts for my brother.

I’d like to buy a colour TV set.

Excuse me, can you show me a sweater?

I’m just looking around.

 

典型试题解析

1. —What can I do for you?

—              

A. You are welcome.                                     B. Yes, please.

C. I’d like to borrow a book on computer.             D. Thank you very much.

2. —Is there anything I can do for you?

—              

A. Nothing.                                                  B. I’m just looking around.

C. Thank you for your help.                          D. You are welcome.

3. —              

—Can I see the pair of sun glasses, please?

A. What are you doing here?                          B. What can I do for you?

C. What do you want?                                  D. Can you help me in any way?

4. —              

— It’s priced at 100 dollars.

A. Is the sale price?                                      B. What does it come to?

C. How much, please?                                  D. Is it expensive?

5. —Do you have any grapes?

—              

A. Yes, sir. Over there, in the second case.     B. The grapes are cheap.

C. You like grapes, don’t you?                       D. Of course, we have some fruits.

6. — Are you ready to order desert, please?

  —             .

  A. Yes, please                                               B. Please don’t order it

C. No, don’t mention it                              D. Yes, I’d like to have some chocolate cake

 

答案：

T：请看第1题：What can I do for you?这是为顾客提供服务的常用语，意为“你需要什么？我能为你做些什么？”

S：那该告诉对方想做什么，选C：我想借一本有关计算机的书。

T：是的。接着看第二题：Is there anything I can do for you?这是询问顾客有何需要的另一种表达方式。在4个选项中，应该选B：我只是随便看看。再看第3题。

S：根据下文的回答：我可以看一下太阳镜吗？上文准是询问顾客需要什么，选B。

T：你说得完全正确。请看第4题。依据下文的回答：标价100元。上文一定是询问价格，因而要选C。接着看第5题：有葡萄吗？

S：如果有的话，应告知对方在哪里可以找到这种水果。

T：是的。本题要用选项A：有的，先生。在那里，第二个格子里。再看第6题：你需要甜食吗？

S：如需什么甜食，就该告诉服务员，选D：是的，我想要一些巧克力蛋糕。

T：对。

 

 

要点2  提供帮助

 

常用句型及基本表达

A. 表示愿意提供帮助

Can/Could/Shall I help you?

What can I do for you?

Let me…for you.

Do you want me to…?

Would you like(to)…?

Would you like me to…for you?

Is there anything(else) I can do for you?

Would you like some…?

B. 接受帮助

Yes, please.

Thanks. That would be nice/fine.

It’s/That’s very kind of you.

C. 谢绝帮助

No, thanks/thank you.

That’s very kind of you, but…

Thank you. I can manage myself.

No, but thank you all the same/any way.

No, thanks. I can do it myself.

 

典型试题解析

1. —Would you like me to help you?

—              

A. Not at all.                                                B. Thank you all the same.

C. Yes, please. It’s very kind of you indeed.    D. Sorry to trouble you.

2. —What can I do for you?

—              

A. Needn’t.                                                  B. Thank you, but I can manage it myself.

C.I could do it myself.                                  D. You couldn’t do it.

3. —Can I get you a cup of tea?

—              

A. You can, please.                                       B. With pleasure.

C. It’s very nice of you.                               D. Thank you for the tea.

4. —What can I do for you?

—              

A. No, you can do nothing for me.                B. It’s my pleasure.

C. Never mind.                                            D. No, thanks. I can do it myself.

5. — Can I help you with your suitcase?

  —           .

  A. I have no idea                                           B. No, no. I can carry it myself

C. That’s a good idea                                    D. Thank you. I can manage myself

6. — Can I help you?

—               

A. No, you can’t                                      B.OK.

C. Yes, I can.                                             D. No, but thank you all the same.

 

答案：

T：请看第1题。当别人愿意提供帮助时，该如何应答？

S：选B，行吗？

T：不行。Thank you all the same.是谢绝别人帮助的一种说法。正确选项是C：好的，你真是太好了。这是接受别人帮助的常用语。接着看第2题。

S：我想不管是否需要别人提供的帮助，都得表示感谢才对。

T：你说得对。本题要用选项B：谢谢。我自己能行。再看第3题：我给你沏茶，好吗？

S：表示感谢，应该选D。

T：错了。Thank you for the tea是用完茶后，表示感谢时说的一句客套话。本题正确选项是C：你真是太客气了。请看第4题：你需要什么帮助。如果你不需要别人提供的帮助，该怎么说？

S：选D：谢谢，我自己能行。

T：你说得对。请看第5题：要不要我来帮你拿箱子？这题与上一题相同。再看第6题：要我帮你吗？

S：如不需要帮助，该选D。

T：是的。

 

要点3  征求别人意见/看法

 

常用句型及基本表达

A. 征求别人意见或看法

What do you think?

What do you think of…?

How do you like…?

What’s your opinion about?

Do you think…?

B. 表达自己的意见或看法

I think…

I don’t think…

I don’t know…

In my opinion…

 

典型试题解析

1. —What do you think of the football match last night?

—              

A. I have no idea.                                         B. It was exciting.

C. Oh, my gosh.                                                 D.I can’t believe it.

2. —              

—In my opinion, it is very important.

A. Seeing is believing.                                   B. How do you like the new film?

C. What do you think of our English study?    D. We must study hard.

3. —How did they like your idea?

—              

A. What a strange idea!                                 B. It’s not my idea.

C. They were interesting.                              D. They were not interested in it.

4. —How do you like the TV play?

—              

A. It’s not badly.                                                 B. I would like to read it.

C. It’s pretty good.                                      D.I don’t like it, either.

5. —How about going to see a film together this evening? Let’s make it 6:30 at your place.

—              

A. Yes, it does me good.                                B.OK. I’ll be ready.

C. I’d like that very much.                             D. What’s the best time to meet?

6. — Is it possible for you to work late tonight?

—_________

A. I like it.                               B. I’ll do that.

C. I’d love to.                            D. I think so.

 

答案：

T：请看第1题：你觉得昨晚那场足球赛怎样？当别人征求你的想法时，你应该把你的感受告知对方。

S：那该选B：球赛令人激动。

T：对的。再看第2题。根据下文的回答：“在我看来，这很重要。”上文一定是征询对方的看法，因而本题要用选项C：你是怎么看英语学习的？

S：为何不能选B？

T：How do you like…? 虽然也是征询别人看法的一种常用句式，但在此与应答不符。请看第3题：他们对你的意见有何看法？

S：选D，怎么样？“他们对这个想法不感兴趣。”

T：是的，本题应该选D。再看第4题：你觉得这个电视剧怎么样？

S：这一题也是征求别人的看法，要用选项C：相当不错。

T：你说得完全正确。请看第5题：今晚去看电影如何？6点半到你那里。如表示同意，该怎么说？

S：可以选B：好的，到时我等你。

T：对。请看第6题：今晚你有没有可能延长一些工作时间。

S：表示同意。选D，对吗？

T：对。I think so.是表示赞同别人某种看法的一种说法。

 

【扩展学习】

 

满意、不满意和失望

 

常用句型及基本表达

A. 表示满意

This is very good/nice.

It couldn’t be better.

It is /was wonderful/marvelous/great.

What a great success!

B. 表示不满意和失望

I don’t like…

What a disappointment!

What a pity/shame!

I’m disappointed at…/not to…

Sorry, he has let me down.

I’m sorry to disappoint you.

C:  表示不甚满意或理解

It’s OK.

    It’s quite understandable.

It sometimes happens.

 

1. —What do you think of my work?

—              

A. All right.                                                        B. I’m sorry about that.

C.I think it is wonderful.                                     D. Thank you for asking me.

2. —Are they all right?

—              

A. No. They are not what I expected.                  B. I’m sorry.

C. Look on the bright side.                                  D. Yes, it’s going to be all right.

3. — I’m disappointed at what you have done.

—              

A. What a pity.                                                   B. I’m sorry to let you down.

C. It’s OK.                                                         D. It’s quite understandable.

4. — I’m sorry to disappoint you.

—              

A. What a pity.                                                   B. What a shame.

C. I’m disappointed at you.                                 D. It’s OK.

5. — Is that OK?

—              

A. Sorry, it’s good.                                             B. Yes, OK.

C. I’m disappointed at you.                                 D. It’s great.

答案：

1．C。表示满意的一种说法。

2．A。表示不满意的一种说法。

3．B。上文说“我对你所做的感到失望。”，下文应答“很遗憾让你感到失望。”

4．D。上文说“很遗憾我让你失望了。”，下文应答“没什么。”，表示宽慰。

5．D。上文问“行吗？”，下文回答“太好了。”表示很满意。