Complaints

1.     I’m sorry to hear that, madam.

听到这件事我们真是很抱歉。

2. I’m sorry，it’s the policy of our hotel. I hope you will understand.

对不起，我们店也有这个规定，希望您能理解。

3. I’m terribly sorry, madam. I’ll attend to it at once.

非常抱歉，女士，我马上就去处理。

4. Mr. Smith, we are sorry to have kept you waiting.

史密斯先生，实在对不起，让您久等了。

5. I’m awfully sorry for that. I’ll speak to the manager and he’ll see to it right away.

实在对不起。我会报告给经理，他会马上处理的。

6. Sorry, sir. I have advise you not to do so. It’s against our regulations.

对不起，先生，去劝您别这样做，这违反我们的规定。

7. Oh dear, we are terribly sorry for all the mess.

噢，天啊。这么杂乱我们真是非常抱歉。

8. I’m sorry to hear that. We do apologize for the inconvenience. I’ll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.

我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。

9. Well. I understand how you feel and we’ll try to do our best to help you.

我理解您的感受，我们会尽力帮您的。

10. I’m sorry. We only hold room for our guest till 6:00p.m. on the expected arrival date.

对不起，我们的房间只保留到当日下午6:00。