前厅（1）（模拟试题1/练习题1）

I. Choose the best answer.

1. A: Good morning! Will you do me a favor?

B: _______

a. I hope so. What is it?

b. Good morning. Nice to meet you here.

c. Yes, of course. I’ll be glad to.

d. Sorry, I’m busy doing my work now.

2. After greeting a new guest, the receptionist’s first action should be to ________.

a. check the guest’s reservation

b. ask the guest the length of his stay

c. ask the guest to register

d. call the bellman

3. You have to book the tickets five days ______ advance.

a. in 

b. for

c. before

d. with

4. I _______ two hotels but they are both fully booked up.

a. have tried

b. tried

c. try

d. will try

5. Valuables(贵重物品) ______ at the Reception.

a. should be deposited

b. should deposit

c. would deposit

d. shall very much deposit

6. Mr. and Mrs. Bellow are a couple. You shouldn’t provide them with ______.

a. a double room

b. a TWB room

c. a deluxe suite

d. a single room

7. Here is your key. And the bellman will show you ______.

a. on

b. into

c. up

d. off

8. A: Can I help you?

B: ________.

a. Yes, please

b. Please

c. Yes, you can

d. Yes, as you like

9. You can take No. 37 Bus and _______ at Sichuan Road.

a. get in

b. get off

c. get of

d. get out

10. A half day’s rent is charged ______ a room not vacated(腾空，空出，肃清，放弃) after 12:00 noon.

a. against

b. for

c. to

d. in

11. Can you give me the flight number, please, ______ the plane is late?

a. so that

b. for

c. in case

d. for fear that

12. A: Welcome to our hotel, sir!

B: ________

a. What’s your name, please?

b. What’s your job?

c. Who are you?

d. Thank you

13. Let him ______ your baggage.

a. carried

b. carrying

c. to carry

d. carry

14. At today’s exchange rate, every US dollar is equivalent ______ 6:30 yuan RMB.

a. to

b. as

c. in

d. for

15. There are many difficulties _____ when starting a new hotel.

a. to deal

b. to deal with

c. dealing with

d. deal with

16. Don’t cal her at seven o’clock. She _____ dinner.

a. will eat

b. is eating

c. will be eating

d. has been eating

17. Mr. Bellow will finish filling in the form ______.

a. or so

b. by chance

c. soon

d. on average

18. A: Wonderful! Thank you for your nice suggestions.

B: __________

a. It’s my pleasure.

b. Excuse me.

c. First right, second left.

d. Please don’t

19. A: Goodbye, Mar. Bellow. Thank you for what you’ve done for me.

B: _________

a. Oh, don’t forget to get in touch with me.

b. You are welcome and hope you will have a nice trip.

c. Did you enjoy your stay here?

d. It’s time for us to shake hands.

20. Mr. Bellow asked the information clerk ______ he could help him send a letter to New York.

a. it

b. that

c. who

d. where

II. Decide whether the following statements are true (T) or false (F).

21. The Front Office is the place where the guest is first met by a representative of the hotel. (   )

22. Usually there is a special rate for a group reservation in many hotels. (   )

23. If a guest wants to pay bills with credit card, the cashier should always refuse to accept it. (  )

24. A cashier should shake hands with the quests. (   )

25. The doorman is a hotel’s goodwill ambassador and he greets guests at the door. (   )

26. It is important for a cashier to remember the correct exchange rate at the beginning of each business day. (   )

27. Guests mustn’t keep their friends overnight for it is against the hotel’s regulations. (   )

28. The location of the hotel sometimes plays an important role in the hotel’s operation. (   )

29. It is necessary for a receptionist to include the name of the hotel and his own name in his greeting. (   )

30. In order to speed up the distribution(分发) of baggage for a group, two or more bellmen should be assigned(调派). (   )

III. Cloze

1.

A –Assistant Manager    B –Mr. Bellow

A: Good morning. May I help you?

B: Yes, ____(31) wife and I would like to make ______(32).

A: Where ______(33) you like ______ (34)?

B: _____(35) would like to go to Suzhou.

A: There is a _____(36) for tours. There is a bus ______(37) 10:00 _____(38) morning and ____(39) will come _____(40) at 4:00 this _____(41).

B: _______(42) do you ______(43)?

A: 200 yuan _____(44) person.

B: Ok. Can you ____(45) me two tickets?

A: Certainly.

31. a. his         b. her         c. my            d. your

32. a. a tour       b. trip         c. a journey       d. travel

33. a will         b. shall        c. should         d. would

34. a. going       b. to go        c. go            d. gone

35. a. They        b. You        c. We            d. I

36. a. plan        b. schedule     c. time           d. brochure

37. a. in          b. on          c. during         d. at

38. a. this         b. that        c. in             d. the

39. a. they        b. it           c. you           d. we

40. a. there       b. here         c. back          d. until

41. a. afternoon    b. morning     c. night          d. noon

42. a. How many   b. How much   c. How often     d. What

43. a. change      b. pay         c. charge        d. ask for

44. a. per         b. one         c. the           d. every

45. a. buy         b. give        c. sell           d. bring

2.

When I got back to my hotel room at 7:30 last night, there was a ______(46) that a Mr. Frank Smith had telephoned at 3:00 o’clock in the afternoon. The message said that Mr. Smith would appreciate my ______(47) the call as soon as I came in. I had no _______(48) who he was or what he wanted, but I thought I’d better _______(49)him. I noticed that there was no telephone number, and I wondered ______(50) the hotel operator would ____(51) an important message like this for me without writing down the ____(52) number. So I _____(53) up the phone and told the operator that I had a message to telephone somebody, but that it was _____(54) to make the call because the operator forgot to write down the number. She told me that she was the one _______(55) took the message, but that Mr. Smith had not ____(56) a number. She said it was an overseas call and that she had talked ______(57) the overseas operatorm, not with Mr. Smith. I thanked  her for the information and _______(58) to forgot the whole thing. I knew there was _______(5() way I could find out who Mr. Smith was or what he wanted ______(60) he decided to make the call again.

46. a. message         b. letter          c. postcard          d. notice

47. a. taking           b. answering      c. turning          d. returning

48. a. idea             b. way           c. name           d. news

49. a. remind           b. visit          c. telephone         d. refuse

50. a. when            b. why           c. how              d. what

51. a. put              b. forget          c. take              d. announce

52. a. hotel’s           b. caller’s         c. operator’s        d. room

53. a. held             b. picked          c. put              d. looked

54. a. necessary        b. unnecessary       c. possible         d. impossible

55. a. who            b. whom            c. which           d. whose

56. a. got              b. found            c. written          d. left

57. a. of               b. about            c. with            d. over

58. a. allowed          b. decided           c. remembered      d. happened

59. a. any              b. some             c. no              d. a

60. a. if                b. as               c. while            d. unless

IV. Translate the following into Chinese.

61. What will you do with your baby after your husband goes abroad?

62. Could you confirm ten rooms for a week as a group reservation for our travel agency?

63. The floor attendant will meet you at the elevator entrance there.

64. For one night, the hotel cost would be 200 yuan.

65. They say that Guilin leads the world in beautiful scenery.

V. Translate the following into English.

66. The taxi is expected __________(将在5分钟内赶到).

67. ___________________________?(您喜欢盆浴还是淋浴？)

68. May I have __________________?(您的名字和房间号码？)

69. _____________________________?(你能告诉我你们饭店的服务情况吗？)

70. I turned off the TV ______________.(节目一结束)

Key. 前厅（1）（模拟试题1/练习题1）

1. c   2. a   3. a   4. a   5. a   6. d    7. c   8.a   9.b   10.b

11.c   12.d   13.d  14.a   15.b   16.c   17.c   18.a   19.b   20.a

21.T   22.T   23.F  24.F  25.T   26.T   27.T   28.T   9.F   30.F

31.c   32.a   33.d   34.b   35.c   36.b   37.d   38.a   39.b   40.c

41.a   42.c   43.c   44.a   45.b   46.a   47.d   48.a   49.c   50.c

51.c   52.b   53.b   54.d   55.a   56.d   57.c   58.b   59.c   60.d

 

61. 你丈夫出国后，你的孩子怎么办？

62. 你能为我们旅行社团体预定一周的10个房间吗？

63. 楼面服务员将在那儿的电梯口迎接您。

64. 一晚上的住店费是200元人民币。

65. 人们都说桂林山水甲天下。

66. to arrive within five minutes

67. Would you like bath or shower?

68. your name and room number

69. Could you tell me something about your hotel’s services

70. as soon as the program was over