Is It Time to Shut Down Your Website?
(2011-05-26 17:05:14)
标签:
杂谈 |
分类: 企业管理 |
Benefits of Social Media
1. Inherently interactive. That’s where the
term “social” comes from. Unlike a static HTML website, designed to
read and click, social media like Facebook,
YouTube, and Twitter are designed
around sharing, responding, and interacting.
2. Where people are spending time. With over 500
million active users on Facebook, most Web audiences are spending
more time there than browsing company sites. Just be sure that’s
true for your own demographic (e.g. Facebook is a nonstarter in
Japan) and your own industry (most users still do not use Facebook
for learning about b2b topics).
3. Easy to acquire. Clicking a “like” button on
Facebook or “follow” button on Twitter is a lot easier than filling
in the sign up form on a web page. So it’s no surprise that many
companies find it easier to build a large following on social media
platforms.
4. Virality. When your audience interacts with you
on social media platforms, it is instantly visible to their own
friends and contacts. This digital “word-of-mouth” can be one of
the most powerful tools for reaching new audiences.
Benefits of Your Own Website
1. Control the design. Have you ever tried
designing a page on Facebook, Twitter, or YouTube? The experience
is like trying to swim with one hand tied behind your back. Having
your own website allows you complete control, which may be
essential if you have a lot of content or options that you need to
organize for different audiences.
2. Own the data. Social media platforms are owned
by the companies that run them, and, as such, they are the only
ones holding all the data on your customers and your interactions
with them. On your own website, you own all the data.
3. Targeting and personalization. Owning data and
controlling design allow for much more targeted interaction with
your customers than is possible on social media platforms. If you
know which emails a customer in your database is clicking on, you
can ensure her follow up emails, Web landing pages, and ecommerce
experiences are much more suited to her particular interests.
4. Reach all your audience. Unlike Facebook,
Twitter, or other services which might reach large segments of your
customers, your own website is available to 100% of them. (That is,
as long as your website has been optimized to work on a mobile
phone.)
So, unless you are so small (e.g. a one-person enterprise) that you lack the resources to maintain both a Facebook page and a website, you almost certainly need both. (Even the State Department still kept its main website after shutting down America.gov.)
Fresh Approach Needed
But as you hold on to your familiar company website that’s grown a little musty over the last decade, be sure to give it a fresh look. Are you using the unique design capabilities of a stand-alone site? Are you capturing and leveraging data? Are you interacting and building a database with your most loyal customers who care enough to do more than press a “like” button for you? If not, your website needs a revamp to be worth keeping it alive for next year.