1：项目经理希望将质量管理技术引进到项目中。下列哪一个方法可以作为持续质量改进的基础？

The project manager wants to introduce quality management techniques to the project. Which methodology can be used as a basis for continuous quality improvement?

A：参数估算

Parametric estimating

B：计划-实施-检查-行动循环

Plan-do-check-act cycle

C：标杆对照

Benchmarking

D：成本效益分析

Cost-benefit analysis

正确答案：B

解析：戴明的“计划-实施-检查-行动（PDCA）循环”是持续质量改进的基础。

 

2：项目团队成员识别项目质量需求，并记录项目应该如何遵守这些需求。他们应该使用哪一项工具和技术？

The project team members identify project quality requirements and document how the project will demonstrate compliance. Which tools and techniques should they use?

A：流程图，控制图和质量审计

Flowchart, control chart, and quality audits

B：过程分析，成本效益分析和趋势图

Process analysis, cost-benefit analysis, and run charts

C：流程图，成本效益分析和控制图

Flowchart, cost-benefit analysis, and control charts

D：流程图，控制图和检查

Flowchart, control chart, and inspection

正确答案：C

解析：考点是规划质量的工具。规划质量工具包括：成本绩效分析、质量成本、控制图、标杆对照、实验设计、统计抽样、流程图、及其它专用质量管理和规划方法。

 

3：识别风险中最常用的技术是什么？

which technology is usually used in identifying risks？

A：资源直方图

Resources histogram

B：帕累托图

Pareto Chart

C：散点图

Scatter chart

D：德尔菲技术

Delphi technique method

正确答案：D

解析：A、B、C常用于质量控制。

 

4：采购订单属于哪一种合同类型？

Which contract type is a purchase order?

A：工料合同

Time and material

B：成本加固定酬金合同

CPFF

C：成本补偿合同

Cost-reimbursable

D：固定总价合同

Firm fixed-price

正确答案：D

解析：按照规定的价格交付规定的产品的采购订单也是固定总价合同的一种。

 

5：项目团队开始为一个实施项目计划活动。过去三个类似实施项目的工期分别是7周、8周和15周。根据PERT分析，新项目预期工期是多少？

The project team stared to plan the activities for an implementation project. The duration of the last three similar implementations was 7.8 and 15 weeks respectively.What would be the expected duration for the new project according to PERT analysis?

A：8.5

8.5

B：9

9

C：10

10

D：12

12

正确答案：B

解析：3 项目时间管理 估算活动持续时间的工具与技术之PERT: (7 4*8 15)/6 = 9

 

6：某个施工项目进入第三周，承包商发现一段地下水管道没有包含在合同范围内，他们接到客户代表的口头指示，将水管改向绕出施工工地，承包商下一步应该怎么做？

Three weeks into a construction project, a contractor encounters an underground water pipe which was not included in the contract. They are verbally instructed by the customer's representative to divert the water pipe around the construction site .What should the contractor do next?

A：按指示将水管改向

Divert the water pipe as instructed

B：提交变更请求

Submit a change request

C：分析变更要求

Analyze the impact of the change

D：提出索赔

Submit a claim

正确答案：C

解析：变更控制流程，变更的提出可以是口头。

考点：整体变更控制。

 

7：在变更控制中项目计划很重要是因为项目计划

The project plan is important in change control because it

A：提供了变更管理的基准线

Provides the baseline against which changes are managed

B：提供了有关项目业绩的信息

Provides information on project performance

C：警示项目团队在将来可能产生问题的方面

Alerts the project team to issues that may cause problems in the future

D：被预期在项目整个过程中会变更

Is expected to change throughout the project

正确答案：A

解析：PMBOK2012 中 4.2 制定项目管理计划 引言。

 

8：项目的总建筑师和关键业主代表不能在项目中合作：这对项目进度带来不利影响。项目经理应该如何解决这个问题？

The project’s chief architect and the key client representative cannot cooperation on the project this adversely impact the project’s progress.How should the project manager address this issue?

A：一名高级员工作为建筑师和业主代表之间的仲裁人

Appoint a senior employee to act as an architect between the architect and the client representative

B：要求总建筑师的一线经理与该建筑师讨论这个问题

Request the chief architect’s the sponsor to discuss the with the architect

C：与项目发起人协商更换关键业主代表

How a discussion with the sponsor to replace the key client representative

D：找出总建筑师和业主代表的共同利益，确定可能的解决方案

Address the chief architect and client representative in common to identity possible solutions

正确答案：D

解析：采取合作的方式，找出两方干系人的共同利益，找到解决方法，是一个双赢的方法，能够有效推动项目进行。因此D最优，其它答案都欠佳。

 

9：一个产品开发项目关键部件遭遇供应链的中断，未来的部件交付将会延迟几个星期，结果生产线停止，有一个替代供应商能够提供相同质量的部件，但是使用该替代供应商需要变更技术规范，变更技术规范以及证明该部件合乎质量要求的成本为260万美元，而且需要八周时间，原始供应商的部件将会无限期延迟的可能性有50%。项目经理应该怎么做？

A critical component of a product development project suffers a disruption in the supply chain. Future component deliveries will be delayed by several weeks. As a result, the production line will be halted. There is an alternate supplier of the component that is of equal quality. Incorporating the alternate supplier will require a change in the specifications. The costs to change the specifications and qualify the component are estimated at US$2. 6 million and will require eight weeks. There is a 50% probability that components from the original supplier will be delayed indefinitely. What should the project manager do?

A：推迟项目直至规定部件继续供应为止

Postpone the project until supplies of the specified component resumes

B：开展更换供应商对项目成本影响的定量风险分析

Perform a quantitative risk analysis of the cost to the project by switching suppliers

C：放弃风险分析，立即开始采用替代供应商，保持项目的进度

Forego the risk analysis and immediately begin to incorporate the alternate supplier to keep the project on schedule

D：采用替代供应商，并在一旦原始供应商能继续交付时，平衡两家供应商的交付量

Use the alternate supplier, and balance future deliveries with those from the original supplier once deliveries resume

正确答案：B

解析：变更控制要按照变更控制流程进行，参见PMBOK2012 中 4.5，考点：变更控制机制、流程。

 

10：在项目结束时，项目经理报告项目成功，但发起人不同意。项目经理从哪里获得项目验收标准？

A project completion, the project manager reports the project as successful, but the sponsor disagrees. Where would the project manager find the project acceptance criteria?

A：项目测量标准

Project quality metrics

B：工作分解结构

Work breakdown structure

C：项目范围说明书

Project scope statement

D：项目章程

Project charter

正确答案：D

解析：参考4.1.3.1