SECTION 3. RAMP SERVICES

3.1 Baggage Handling

3.1.1 Handle baggage in

1. baggage sorting area.

2. other location(s) as specified in Annex B

3.1.2 Prepare for delivery onto flights

(a) bulk baggage

(b) ULDs

(c) baggage accepted at a location as specified in Annex B

3.1.3 Establish the number and/or weight of

(a) bulk baggage

(b) built—up ULDs

and provide the load control unit with the information

3.1.4 Offload

(a) bulk baggage

(b) ULDs.

3.1.5 Prioritise baggage delivery to claim area.

3.1.6 Deliver to claim area

(a) baggage

(b) Out of Gauge (OGG)

3.1.7 Transfer baggage

(a) Provide

(b) Arrange for

1. Sortation of transfer baggage.

2. Storage of transfer baggage prior to dispatch (storage time limits to be specified in Annex B).

3. Transport of transfer baggage to the sorting area of the receiving carrier.

3.1.8 Handle crew baggage.

3.2 Marshaling

3.2.1

(a) Provide

(b) Arrange for

marshaling at arrival and/or departure.

3.2.2 Operate automated guidance systems

3.3 Parking

3.3.1

(a) Provide

(b) Position and/or remove

wheel-chocks.

3.3.2

(a) Provide

(b) Position and/or remove

1. Landing gear locks.

2. Engine blanking covers.

3. Pitot covers.

4. Surface control locks.

5. Tailstands and/or aircraft tethering.

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6. Safety cones.

7. Other items as specified in Annex B.

3.4 Ancillary Items

3.4.1

(a) Provide

(b) Arrange for

(c) Operate

1. Ground power unit

2. Fixed ground power

3. Cooling unit

4. Heating unit

5. Air start unit

3.5 Ramp to Flight Deck Communication

3.5.1 Provide headsets.

3.5.2 Perform ramp to flight deck communication

(a) during push-back.

(b) during tow-in.

(c) during engine starting.

(d) for other purposes.

3.6 Loading and Unloading

3.6.1

(a) Provide

(b) Arrange for

(c) Operate

1. passenger steps.

2. flight deck steps.

3. loading bridges

3.6.2

(a) Provide or

(b) Arrange for

1. passenger

2. crew transport between aircraft and airport terminal(s).

3.6.3

(a) Provide

(b) Arrange for

(c) Operate

Equipment for loading and/or unloading. 3.6.4

(a) Provide

(b) Arrange for

delivery and pick-up of

1. Baggage

2. Mobility devices at aircraft doors or other agreed points

3.6.5

(a) Provide

(b) Arrange for

assembly and transport of

1. Baggage

2. General cargo

3. Special shipments

4. Mail

5. Documents

6. Company mail between agreed points on the airport

3.6.6

(a) Unload aircraft, returning lashing materials to the Carrier.

(b) Load and secure Loads in the aircraft

(c) Redistribute Loads in aircraft.

(d) Operate in-plane loading system.

(e) Report final load distribution to the Load Control unit.

3.6.7 Open, close and secure aircraft hold doors.

(a) aircraft lower deck

(b) aircraft main deck

3.6.8

(a) Provide

(b) Arrange for ballast

3.6.9

(a) Provide

(b) Arrange for

safeguarding of all Loads requiring special handling during

1. loading/unloading

2. transport between aircraft and designated point on the airport

3.7 Safety Measures

3.7.1

(a) Provide

1. portable fire extinguisher on motorized/self-propelled ramp equipment

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2. ramp fire extinguisher, if not provided by airport authority

(b) arrange for

1. attendance of airport fire services at aircraft

3.7.2 Perform visual external safety/ground damage inspection of

(a) doors and panels and immediate surroundings

(b) Other inspection items as specified in Annex B

1. immediately upon arrival

2. immediately prior departure and communicate the results to flight crew or Carrier's representative

3.7.3 Check that all doors and access panels are properly closed and locked.

3.8 Moving of Aircraft

3.8.1

(a) Provide

(b) Arrange for

1. Tow-in and/or push-back of aircraft

2. Towing of aircraft between other points

3. Cockpit brake operator in connection with towing

4. Wing-walker(s)

3.8.2

(a) Towbar to be provided by the Carrier.

(b) Towbar to be provided by the Handling Company

(c) Store and maintain towbar(s) provided by the Carrier

3.9 Exterior Cleaning

3.9.1 Perform cleaning in accordance with Carriers written instructions of

(a) flight deck windows

(b) cabin windows

(c) aircraft integral steps

(d) slats and leading edges

(e) wings

1. upper surface

2. lower surface

(f) flaps (extended)

1. upper surface

2. lower surface

(g) ailerons

1. upper surface

2. lower surface 1. upper surface

2. lower surface

(j) horizontal stabiliser

(k) vertical stabiliser

(l) landing gear

(m) wheel well

3.10 Interior Cleaning

3.10.1 Clean

(a) flight deck, if specified, under the control of a person authorised by the Carrier

(b) passenger and crew compartments (other than flight deck)

1. empty ash trays.

2. dispose of litter.

3. clear waste from overhead stowage

4. wipe tables

5. seats, seat back pockets and passenger service units

6. floors

7. empty refuse bins

8. surfaces in pantries, galleys (sinks, working surfaces, ovens and surrounds) and toilets (wash basins, bowls, seats, mirrors and surrounds)

9. remove, as necessary, any contamination caused by airsickness, spilled food or drink and offensive stains

10. telephones, screens and other equipment

11. inside windows.

3.10.2 Remove and dispose of

(a) litter/waste

(b) food and food-related material (galley waste)

3.10.3 Perform cabin dressing

(a) Blankets/duvets (fold/place in designated locations)

(b) Arrange seat belts

(c) Make up berths including crew

(d) Replace head rests

(e) Replace pillow covers

(f) Restock toilet items

(g) Replace/restock seat back pocket items

(h) Other cabin items as specified in Annex B

1. Materials provided by the Carrier

2. Materials provided by the Handling Company

3.10.4

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(a) Disinfect

(b) Deodorize

aircraft with

1. materials provided by Carrier

2. materials provided by Handling Company

3.10.5

(a) Provide

(b) Arrange for

laundering of

1. cabin items (blankets/duvets/pillow cases)

2. linen

3.10.6 Clean

(a) cargo compartments

(b) ULDs

3.11 Toilet Service

3.11.1

(a) Provide

(b) Arrange for

1. Servicing (empty, clean, flush and replenish fluids).

2. triturator/disposal service

3.12 Water Service

3.12.1

(a) Provide

(b) Arrange for

1. Draining tanks.

2. Replenish tanks (water standard as specified in Annex B)

3. Water quality tests.

3.13 Cabin Equipment

3.13.1 Rearrange cabin by

(a) removing

(b) installing

(c) repositioning

cabin equipment, for example, seats and cabin divider(s)

3.14 Storage of Cabin Material

3.14.1 (a) Provide

(b) Arrange

for storage space for the Carrier's cabin material.

3.14.2 Take inventory.

3.14.3

(a) Provide

(b) Arrange for

replenishment of stocks.

3.15 Catering Ramp Handling

3.15.1 Unload/load and stow catering supplies from/on aircraft.

3.15.2 Transfer catering supplies on aircraft.

(a) between lower holds and galleys and vice versa

(b) between galleys

3.15.3 Transport catering supplies between aircraft and designated points.

3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

3.16.1 Remove snow from aircraft without using de-icing fluid.

3.16.2 Perform “pre” de/anti-icing inspection and advise flight crew or Carrier representative of results.

3.16.3 Perform clear ice check

3.16.4

(a) Provide

(b) Arrange for

1. anti-icing units.

2. de-icing units.

3.16.5 Provide de-icing/anti-icing fluids

3.16.6 Remove frost, ice and snow from aircraft using de-icing fluid. Fluids to receive purity and contamination inspection prior to use.

3.16.7 Apply anti-icing fluid to aircraft.

3.16.8 Supervise performance of de-icing/anti-icing operations.

3.16.9 Perform final inspection after de-icing/anti-icing operations and inform flight crew of results.

3.16.10 Complete documentation as per Carrier's instructions

 

SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control

4.1.1 Deliver load control related documents between aircraft and airport buildings and vice versa.

4.1.2

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(a) Process

(b) Sign

documents and information, including but not limited to, loading instructions, load and trim sheets, Captain's load information and manifests where:

1. Load Control is performed by the Handling Company

2. Handling Company is performing inputs/updates when Load Control is performed by the Carrier or third party

4.2 Communications

4.2.1 Inform all interested Parties concerning movements of the Carrier's aircraft.

4.2.2

(a) Compile, receive, process and send all messages in connection with the services performed by the Handling Company. The Handling Company is authorized to use Carrier's originator code or double signature procedure

(b) Inform the Carrier's representative of the contents of such messages

4.2.3

(a) Provide

(b) Operate

means of communication between the ground station and the Carrier's aircraft.

4.3 Flight Operations

4.3.1 Inform the Carrier of any known project affecting the operational services and facilities made available to its aircraft in the areas of responsibility as specified in Annex B.

4.3.2

(a) Provide

(b) Arrange for

meteorological documentation and aeronautical information

1. at the airport location as defined in Annex B

2. at different airport location(s)

4.3.3

(a) Provide

(b) Arrange for

delivery of flight operations related documentation to the aircraft and obtain signature of the pilot-in-command, where applicable

1. at the airport location as defined in Annex B

2. at different airport location(s)

4.3.4

(a) Analyse the operational conditions and prepare

(b) request

(c) sign

make available the operational flight plan according to the instructions and data provided by the Carrier

1. at the airport location as defined in Annex B

2. at different airport location(s)

3. en-route

4.3.5

(a) Prepare

(b) Request

(c) Sign

(d) File

the Air Traffic Services (“ATS”) Flight Plan.

1. at the airport location as defined in Annex B

2. at different airport location(s)

4.3.6

(a) Request

(b) Manage

the Carrier's slot time allocation with the ATS

1. at the airport location as defined in Annex B

2. at different airport location(s)

4.3.7 Provide the crew with a briefing

4.3.8

(a) Prepare

(b) Sign

(c) Deliver

1. the fuel order

2. the fuel distribution form

4.3.9 Provide ground handling party(ies) with weight and fuel data

4.3.10 Obtain a debriefing from incoming crews, distributing reports or completed forms to offices concerned.

4.4 Crew Administration

4.4.1 Distribute crew schedule information provided by the Carrier to all parties concerned.

4.4.2 Arrange hotel accommodation for crew layover

(a) scheduled

(b) non-scheduled

4.4.3

(a) Provide

(b) Arrange for crew transportation to/from off airport locations

4.4.4 Direct crews through airport facilities

4.4.5 Liaise with

1. crew layover hotel(s)

2. crew transportation company 3. on crew call and pick-up timings

4.4.6

(a) Prepare crew allowance forms.

(b) Pay crew allowances.

4.9.7 Inform the Carrier representative of any crew indisposition or potential absence.