SECTION 5. CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling—General

5.1.1

(a) Provide

(b) Arrange

1. warehouse and storage facility(ies)

2. warehouse handling equipment

3. warehouse handling services

4. General cargo

5. Special shipments

6. Specialised cargo products

7. Post office mail

8. Diplomatic mail

9. Diplomatic cargo

10. Company cargo/material

5.1.2

(a) Issue

(b) Obtain

(c) Make available to Carrier

Receipt upon delivery of cargo

5.1.3 Take action to

(a) prevent theft or damage to the Carrier's cargo and mail in custody of the Handling Company

(b) prevent theft or unauthorised use of, or damage to the Carrier's pallets, containers, nets, straps, tie-down rings and other material in the custody of the Handling Company. Notify the Carrier immediately of any damage to or loss of such items.

5.2 Customs Control

5.2.1

(a) Prepare Customs documentation

(b) obtain Customs clearance

(c) place cargo under Customs control

(d) present to Customs cargo for physical examination for

1. Inbound cargo

2. Outbound cargo

3. Transfer cargo 5.3 Documentation Handling

5.3.1

(a) Prepare airwaybill

(b) Check all documentation to ensure shipment may be carried. The check shall not include the rates charged.

(c) Check security status for the shipment(s) concerned and take action as per Carrier's instructions.

(d) Obtain capacity/booking information for the Carrier's flights.

(e) Split airwaybill. Forward copies of manifests and air waybills to the Carrier.

(f) Prepare cargo manifest(s).

(g) Provide the load control unit with Special Load Notification.

(h) Return copy of airwaybill to shipper, endorsed with flight details.

(i) Check and/or enter data into Carrier's and/or government/customs system, as specified in Annex B

5.3.2

(a) Notify consignee or agent of arrival of shipments

(b) Make available cargo documents available to consignee or agent.

5.3.3

(a) Provide

(b) Arrange for

1. collection of “Charges Collect” as shown on the air waybill

2. collection of other charges and fees as shown on the air waybill

3. credit to consignees or agents

5.3.4

(a) Provide

(b) Arrange for

1. delivery of Cargo/Mail related documentation from/to agreed points and the aircraft

5.4 Physical Handling Outbound/Inbound

5.4.1 Accept cargo, ensuring that

(a) machine-readable cargo labels are affixed and processed

(b) manual labels are affixed and processed

(c) shipments are “ready for carriage”

(d) the weight and volume and number of pieces of the shipments are checked

(e) the regulations for the carriage of special cargo, particularly the IATA Dangerous Goods Regulations (DGR), IATA Live Animals Regulations (LAR), and others have been complied with.

5.4.2 Tally and assemble cargo for dispatch

5.4.3 Prepare

(a) Bulk cargo

(b) ULDs using

(c) build up materials provided by Carrier

(d) build up materials provided by Handling Company and establish

1. gross weight

2. volume

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3. ULD contour

and provide the load control unit with the information

5.4.4 Perform acceptance check on pre-built ULDs and establish, if accepted

(a) gross weight

(b) volume

(c) ULD contour

and provide the load control unit with the information.

5.4.5

(a) Load outbound cargo on vehicles

(b) Assemble cargo for delivery to the aircraft.

5.4.6

1. Offload bulk cargo from vehicles

2. Break down ULDs

3. Check incoming cargo against air waybills and manifests

4. Release cargo to the consignee or agent

5.4.7 Truck service loading/off-loading

(a) Check seals are intact on inbound trucks

(b) Offload truck prior to acceptance into warehouse

(c) Load truck after formal release from warehouse

(d) Place seals

Truck operated by/or on behalf of the Carrier

5.5 Transfer/Transit Cargo

5.5.1 Identify transfer/transit cargo.

5.5.2 Prepare transfer manifests for cargo to be transported by another carrier.

5.5.3

(a) Provide

(b) Arrange for transport to the receiving carrier's warehouse

1. on airport,

2. off airport

5.5.4 Accept/prepare

(a) transfer cargo

(b) transit cargo for onward carriage.

5.6 Post Office Mail

5.6.1 Check

(a) incoming

(b) outgoing

mail against Post Office mail documents. 5.6.2 In case of missing documentation, issue substitutes

5.6.3 Transport mail from

(a) cargo warehouse to postal facility

(b) postal facility to cargo warehouse

1. on airport

2. off airport

together with documents, against receipt from postal authorities.

5.6.4 Handle and check transfer mail against accompanying mail documents.

5.6.5 Prepare

(a) Bulk mail

(b) ULDs and establish

(a) gross weight

(b) volume

(c) ULD contour

and provide the load control unit with the information

5.6.6 Distribute incoming and/or outgoing post office mail documents

 

SECTION 6. SUPPORT SERVICES

6.1 Accommodation

6.1.1 Provide the Carrier with

(a) office space

(b) storage space

(c) other facilities, as specified in Annex B

6.2 Automation/Computer Systems

6.2.1

(a) Provide

(b) Arrange for

(c) Operate

computer hardware and other equipment (as specified in Annex B) to enable access to

1. Carrier's system

2. Handling Company's system

3. other system

6.2.2 Perform the following functions in

(a) Carrier's system

(b) Handling Company's system

(c) other system for

1. Training.

2. Passenger reservations and sales

3. Passenger service

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4. Baggage reconciliation.

5. Baggage tracing.

6. Operations, load control.

7. Cargo reservations and sales

8. Cargo handling

9. Post office mail handling

10. Maintenance reporting

11. Other functions

6.2.3 Manage Automated Self Check-in device(s) and

(a) Provide

(b) Arrange for

1. Stock control

2. Stock replenishment

3. Hosting

4. Routine maintenance

5. Servicing and repair

6. Other, as specified in Annex B

6.3 Unit Load Device (ULD) Control

6.3.1

(a) Provide

(b) Arrange for storage space for

1. passenger ULDs

2. cargo ULDs

3. post office mail ULDs

4. other ULDs

6.3.2 Take action to prevent damage, theft or unauthorised use of the Carrier's ULDs in the custody of the Handling Company. Notify the Carrier immediately of any damage or loss.

6.3.3

(a) Take physical inventory of ULD stock and maintain records.

(b) Compile and despatch ULD control messages

6.3.4 Prepare ULD exchange control documentation for all transfers of ULDs and obtain signature(s) of the transferring and receiving carrier(s) or approved third parties and distribute copies.

6.3.5 Handle lost, found and damaged ULDs and notify the Carrier of such irregularities.

6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.

6.4.2

(a) Inspect the Carrier's fuel farm product deliveries for contamination, prior to storage. Notify the Carrier of results.

(b) Inspect fuel farm storage and/or appliances. Notify the Carrier of results. 6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.

6.5.2 Inspect fuel vehicles and/or appliances for contamination. Perform water detection checks

6.5.3 Supervise fuelling/defuelling operations.

6.5.4 Prepare aircraft for fueling/Defuelling.

6.5.5 Drain water from aircraft fuel tanks.

6.5.6

(a) Provide

(b) Arrange approved fuelling/defuelling equipment.

6.5.7 Fuel/defuel aircraft with quantities of products requested by the Carrier's designated representative

6.5.8 Check and verify the delivered fuel quantity

6.5.9 Deliver the completed fuel order to the Carrier's designated representative.

6.6 Surface Transport

6.6.1

(a) Provide

(b) Arrange for the transport of

1. passengers

2. baggage

3. cargo

4. Post office mail

5. empty ULDs

6. other between

(a) airport and town terminal

(b) airport and other agreed points

(c) separate terminals at the same airport

6.7 Catering Services—Liaison and Administration

6.7.1 Liaise with the Carrier's catering supplier.

6.7.2 Handle requisitions made by the Carrier's authorised representative.

SECTION 7. SECURITY

7.1 Passenger and Baggage Screening and Reconciliation

7.1.1

(a) Provide

(b) Arrange for

1. matching of passengers against established data

2. security questioning

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7.1.2

(a) Provide

(b) Arrange for

1. screening of checked baggage.

2. screening of transfer baggage.

3. screening of mishandled baggage.

4. physical examination of checked, transfer and mishandled baggage.

5. identification of security cleared baggage.

7.1.3

(a) Provide

(b) Arrange for

1. screening of passengers.

2. screening of cabin/unchecked baggage.

3. physical examination of passengers and cabin/unchecked baggage.

7.1.4

(a) Provide

(b) Arrange for

1. identification of passengers prior to boarding.

2. reconciliation of boarded passengers with their baggage.

3. positive baggage identification by passengers.

4. offloading of baggage for passengers who fail to board the aircraft.

7.2 Cargo and Post Office Mail

7.2.1

(a) Provide

(b) Arrange for

1. control of access to the cargo facilities.

2. screening of cargo and/or mail.

3. physical examination of cargo.

4. holding of cargo and/or mail for variable periods.

5. secure storage of cargo and/or mail.

6. decompression/pressure chamber.

7.3 Catering

7.3.1

(a) Provide

(b) Arrange for

1. control of access to the catering unit.

2. security supervision during food preparation.

3. security check of catering uplifts.

4. sealing of food and/or bar trolleys/containers. 5. physical examination of catering vehicles prior to loading.

6. sealing of catering vehicles

7.4 Ramp

7.4.1

(a) Provide

(b) Arrange for control of access to

1. aircraft.

2. designated areas.

7.4.2

(a) Provide

(b) Arrange for

1. searching of

2. guarding of

3. sealing of

(a) aircraft

(b) designated areas

(c) baggage in the baggage make-up area.

7.4.3

(a) Provide

(b) Arrange for

security personnel

1. to safeguard all Loads during the transport between aircraft and designated locations.

2. during offloading and loading of aircraft.

7.5 Additional Security Services

7.5.1

(a) Provide or

(b) Arrange for additional security services

SECTION 8. AIRCRAFT MAINTENANCE

8.1 Routine Services

8.1.1 Maintain the Carrier's technical manuals, handbooks, catalogues, and other operational documents connected with performance of the services as specified in Annex B.

8.1.2 Perform line inspection in accordance with Carrier's current instructions.

8.1.3 Enter in the aircraft log(s) and sign for the performance of line inspection.

8.1.4 Enter remarks in aircraft log(s) regarding defects observed during the inspection.

8.1.5 Provide personnel to assist the flight crew or ground staff in the performance of their tasks.

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8.2 Replenishing of Oils and Fluids

8.2.1

(a) Perform.

(b) Supervise

replenishing operations

8.2.2

(a) Provide

(b) Arrange for

(c) Operate

replenishing equipment.

8.2.3 Wipe excess oil from engine nacelles

8.2.4 Engine Oil to be provided by the Carrier.

8.2.5 Engine Oil to be provided by the Handling Company.

8.2.6 Hydraulic fluid to be provided by the Carrier.

8.2.7 Hydraulic fluid to be provided by the Handling Company.

8.3 Non-routine Services

8.3.1 Rectify defects entered in the aircraft log as reported by the crew or revealed during the inspection, to the extent requested by the Carrier. However, major repairs must be separately agreed upon between the Parties.

8.3.2 Enter in aircraft log(s) and sign for the action taken.

8.3.3 Report technical irregularities and actions taken to the Carrier's maintenance base.

8.3.4

(a) Provide

(b) Arrange for

maintenance facilities, tools and special equipment to the extent available.

8.3.5 Move aircraft under its own power

8.4 Material Handling

8.4.1

(a) Obtain Customs clearance for

(b) Administer the Carrier's spare parts and/or equipment.

8.4.2 Provide periodic inspection of the Carrier's spare parts equipment.

8.4.3 Provide storage space for the Carrier's spare parts and/or equipment.

8.5 Parking and Hangar Space

8.5.1

(a) Provide (b) Arrange for

1. parking space.

2. hangar space.