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Qingpu, the cradle of the Shanghai culture, boasts a beautiful landscape featuring ancient rhyme, corridors covered by green trees by the clear water. An ecology park of modern business buildings, hotels with well established infrastructures is located here, right next to the traffic hub that connects the Hongqiao Airport, Beijing-Shanghai express railway, inter-city trains and the subways. Right by this wonderful location of natural beauty and booming economy stands the newly opened hotel with most guest rooms in Shanghai, Holiday Inn Shanghai West.
 
Holiday Inn Shanghai West has 400 guest rooms decorated in a modern style, including the executive floors and suites, conference facilities of 1000 square meter area, the renowned Chinese and Western cuisine restaurant, the indoor swimming pool and gymnasium, assuring an ultimate accommodation experience and considerate people-oriented customer care.
 
The delightful aroma and background music tell a Holiday Inn hotel once you step into it. The waiter brings the service bell to provide caring service without disturbing other guests and to respect the guests’ privacy. Holiday Inn Shanghai West’s outstanding comprehensive performance has shown the hotel has got what it takes to win the Inter-Continental Hotel Group 2010 Best New Hotel Award for Holiday Inn brand.
 
Gary Ye, general manager of Holiday Inn Shanghai West, who has a career in the hotel industry for over 20 years, should be attributed to for winning this award, yet he said modestly, “It’s not a prize for myself, what makes us competitive is the youth of our management team. All our team members are passionate, hungry for success and willing to make a difference right now. The hotel was launched in January, low season of a year, but we managed to make the profit. As a hotel of 400 rooms, we had only 145 staffs and every one of them made extra endeavor and missed their days off for weeks, but we kept a high spirit and firm confidence in success”. Merely strong will cannot achieve the success, the sophisticated planning made by the sales and human resource team led by Gary Ye contributed a lot as well. The carefully chosen opening date with the warm up pre sale, and the well arranged time schedule for all staffs and part time workers had improved the overall efficiency significantly.
Such knowledge for the entire team’s ability and proper arrangement to accomplish the success demands great insight and decision. As one of the few Chinese general managers, Gary knows his homeland, and is more sensitive to the domestic business partner relations, business modes and the culture community. “I grew up here and I’m always ready for it. Holiday Inn is one of the most famous international hotel brands that first entered the China market, and there are over 50 Holiday Inns in China of which over 50% of the guests are Chinese. The localization for the management team by InterContinental Hotel Group started as early as 2000, and now the proportion of local managers keeps increasing, taking a leading place in the entire hotel industry.
 
Besides, as one of the assessors for the potential general managers of InterContinental Hotel Group, Gary made a lot of efforts to cultivate talents for the group. However Gary always defines himself as a learner and sharer rather than a teacher. “I’m making my own continuous progress by learning on coaching. I’ve been serving and studying the group for years and had some experiences. The group wishes my experiences to be shared with future managers, and to me this is for my understanding of the Chinese market might differ from that of other foreign general managers in aspects of ideas and views.”

Meanwhile, Holiday Inn is going through relauch program across the globe which will be done by the end of this year. Holiday Inn Shanghai West was established according to the new Holiday Inn brand standard, and its first priority is the pleasure of the guests such as when to play a certain type of music to delight the guests and which kind of scent to use in the lobby. Only by making these specific details perfect can the hotel get better satisfaction rate from its guests.

Apart from the excellent qualities of all Holiday Inn hotels, Holiday Inn Shanghai West also has its unique charm as is located in Qingpu where there are a lot of villas, international schools and people from various countries. The food and beverage department of the hotel serves not only the hotel guests but also the community nearby. The cooperation with the Hong Kong Dragon King Restaurant Group adds to the hotel’s glory. Mr. Benny Dong, executive chef of the hotel who enjoys a high reputation in Shanghai, recruited and trained his team by himself. “We don’t want a crowded restaurant; instead we’d like to offer a comfortable dinning place for our guests.” Friendliness, care and sincerity are the spirit of Holiday Inn Shanghai West, as well as our commitment to the customers.

The brand new pub opening soon is another highlight of the hotel. As Qingpu Xujing has already become a modern business district, Holiday Inn Shanghai West has also set its goal as a full service hotel in the future. In addition to the adjustments of facilities, the entertainment and leisure area is also anticipated by the guests. There’s no bar to provide quality service within the 10 kilometers in every direction in Qingpu district, and that’s why Holiday Inn Shanghai West thinks a place for the guests and staffs to have better communication is extremely important. Gary told us, “The idea of the Holiday Inn is “Stay You”. The lobby bar is not a place of leisure; it’s a place for business. We’d build another pure pub to make a great communication channel where we can hear reviews and suggestions that we seldom hear and improve our relations with the customers. The pub is a place for us to socialize.” Holiday Inn’s connection to its guests is revealed in every link of its service.

Keeping the high standards and unique styles at the same time, Holiday Inn Shanghai West seems to be perfection to us. Still, Gary said in his usual modest manner, “We’ve spent six months to improve the hotel and we still keep finding the weak points and solve them. We’ll never stop our pursuit of perfection.”

     青浦是上海文明发源地，更是上海美丽的后花园。踏入青浦徐泾，“古韵、绿廊、碧水”嵌入眼界。如此神韵中，一群现代化商务楼宇和酒店、宾馆形成生态办公园区，功能配套齐全，足不出园就能直达虹桥机场、京沪高铁、城际快铁、轨道交通总站。在这经济繁荣、景色宜人的境地，坐落着新近在上海开业的客房数最多的开业最大的大酒店——洲际集团旗下的上海西郊假日酒店。

    酒店拥有400间现代装修风格的客房包括俱乐部楼层和套房、 1000平方米会议设施、 荟萃中外美食的国际风味餐厅、室内游泳池和健身休闲设施。一流的配备提供舒适、温馨的入住体验和细致、周到、人性化的服务。

    一进入酒店，舒心的香氛、音乐让人闭着眼也能感受是来到了洲际。服务员随即送上服务按铃，在不打扰客人、尊重客人隐私的前提下，及时提供贴心服务……上海西郊假日酒店从外到内的高品质，让人感叹“洲际酒店集团2010年假日酒店最佳开业酒店奖”的实至名归。
 
    获此殊荣，拥有近20年酒店从业经验的总经理叶师钧先生自然功不可没。而叶先生谦逊地将荣誉归功于自己的团队：“这绝对不是我个人的奖项。我们的竞争力在于整个管理团队的年轻化。包括所有的员工，大家都充满激情，hungry for success，并为此积极付诸行动。我们开业的时候是在一月，那是一年中的淡季，但我们还是做到了盈利。我们有400个房间，当时我们只有145名员工，每个人都付出了120分的努力，很多员工两个星期没有休息，但大家还是时刻保持着饱满的工作热情和成功的信心。”如果光是有强大的内心是不足以成功的，刚开业就获得良好的业绩，与叶先生领导的销售团队及人力资源部的细心策划密不可分。叶总的团队精心规划开业日期，积极进行预售，合理安排所有员工的工作时间，同时善于使用兼职资源，让整体工作快速而有效。

    能如此高效地调动所有人的工作能力，并取得可喜的成绩，必定是对市场以及对员工都有敏锐的观察力和决策力。作为洲际集团中屈指可数的华人总经理作为洲际酒店集团中为数不多的华人总经理之一，叶先生有着对自己土地更深的认识。无论是这儿的业主关系、商业模式还是文化认同度，叶先生都更有敏感度。“我是在这个土地上成长起来的，能更快地进入角色。洲际集团目前在中国有假日酒店是最早进入中国也是最具知名度的国际酒店品牌，目前在中国有130几个50多家酒店， 其中50% 以上都是中国大陆客人，当市场发生这样的转变后，我们及时做出政策调整。洲际已经明确提出， 5年内中国洲际必须有40%的总经理是中国本土的，30%可以不是中国人，但要会中国话， 也就是说，70%的总经理要讲中文。洲际酒店集团的管理人员本土地化的政策在2000年就已经开始推进 ，而在今天，我们有更高的目标和明确的数字比例本土管理人员的数字比例也有了进一步的明确，在整个酒店行业中处于领先地位。，这在酒店行业设定的标准是比较高的。同时，加上正在建设的150家左右的新酒店，5年后，洲际在中国或许有300家大酒店，这个数量是很庞大的。”从这种种清晰的数据上我们不难发现洲际集团对中国市场的重视，对中国人才的重视。

    此外，叶先生作为洲际酒店集团最有潜力总经理的培训师之一，对集团洲际的人才培养定是付出不少心力，然而叶先生始终将自己定位为一个学习者，一个分享者，而不是传道者。“我也在不断成长过程中，在每个项目上慢慢学。我在洲际工作很久，被洲际培养，积累了些经验。洲际希望我的经历能与将来的经理分享，我认为这主要在于我对中国市场的理解，相较其他外籍总经理来说，理念与视角有所不同，而并不是因为我经验多丰富。”

    日前，假日酒店正在进行全球品牌重塑更新，今年年底将全部完成，上海西郊假日酒店是按照全新的假日品牌标准建造的酒店具代表性的一家。酒店考虑的是客人喜爱的，哪一种音乐在哪一个时段播放让哪些客人感到舒心，大堂使用何种香氛，，  确定这些细节标准，才能取得更高的客人满意度更高。将细节列入整体品牌重塑的规定中，可见洲际进行品牌重塑的彻底。
 
    上海西郊假日酒店不仅有假日酒店着洲际品牌的卓越品质，更有着自己因地制宜的独特魅力。立足青浦，区内很多别墅群、国际学校等，这里有来自各个国家的人。酒店的餐饮不只是服务酒店客人，也服务于社区。与香港龙皇集团的合作，无疑是锦上添花。酒店行政总厨董彦在上海业界非常有名，餐饮团队也是他亲自招聘与培训的。“我们不打算拥挤，更主要的是为客人提供一个舒服的用餐环境。”，我们是酒店，不是餐厅，我们会盈利，但不会做成社会餐厅。”亲切、友善，体现真我，追求高端，这是假日酒店精神，也是对客人的承诺。
 
    即将开业的旗下酒吧亦是一大亮点。青浦徐泾已然现代商务商贸区，西郊假日酒店也将未来的发展定位为商务型酒店，房型的配备等也是往这个方向上走，而休闲场所也是客户所期待的。青浦在方圆10公里内没有很好的酒吧能提供最优质的服务。西郊假日非常重视这样可以让客人与客人间，客人与员工间产生良好交流的场所。叶先生告诉我们：“我们假日品牌的特征是’be yourselfStay You ‘（始终是你自己）’和’relex’。大堂酒吧不仅是休闲的地方而主要是用于商务。我们另外建设一个纯休闲的酒吧可以成为一个很好的沟通桥梁，在那里我们能听到原本可能听不到的意见与反馈，从而与客人建立更好的关系，酒吧也是我们外交的一个场所。”假日酒店时时刻刻将自己与客人联系在一起，将服务渗透到每一环。
一种态度，也是一种魄力。

    在高规格的标准下又有自己的风味，西郊假日酒店感觉已经尽善尽美，而叶先生还是一贯地温文尔雅与谦虚：“我们花了六个月对酒店进行不断完善，现在还在持续完善中。我们在寻找弱点，然后解决它， 期待100分。”