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奥运进行时——与北京万豪酒店总经理马立祺先生一起激情奥运
(2008-07-30 15:41:57)
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奥运进行时
——与北京万豪酒店总经理马立祺先生一起激情奥运
Celebrating the 29th Olympiad
with Rauf Malik and Beijing Marriott Hotel City Wall
Interview:
Cherry Chinese Version: Rita
English Version: Rose
Photos: by Zhu Xiaoci &
Beijing Marriott Hotel City Wall
http://www.grandhotels.com.cn/eWebEditor_V280_Free_sp1/UploadFile/200872915321237.jpg
七年前，北京艳压群芳，获得2008年夏季奥林匹克运动会的主办权，那一夜永远地铭刻在了我们的心中。在这七年里，北京在各方面都进行了升级，奥运场馆的建设、城市建设的改善，这一切都表明北京已经为奥运会做好了十足的准备。绚烂的红色代表中国，更传达出一种喜庆和欢乐，奥运点燃的不仅仅是十三亿中国人的热情，更是世界的对我们的关注。如今，奥运会即将拉开帷幕，虽然为期只有十六天，但在这段值得纪念的日子里，华夏民族都会像熊熊燃烧的圣火一般，全情激昂。届时北京将成为全世界的焦点，而酒店作为奥运会不可或缺的一个组成部分，也将自己最好的面貌呈现在世人面前，迎接来自五湖四海的客人。
万豪国际集团是全球首屈一指的国际酒店管理公司，在69个国家及地区拥有3,000多个业务单位。而现在又有一家万豪酒店坐落在北京，即将在奥运期间开幕。这位万豪国际集团的新成员---北京万豪酒店，不单单给万豪国际集团注入了新鲜血液，而且还增加了其在北京的市场竞争力，为其翻开了新的奥运篇章。为了能更了解北京万豪酒店，我们《大酒店》特别采访了该酒店总经理马立祺先生，让他为我们讲述北京万豪酒店的点点滴滴。
马立祺先生之前曾执掌过万豪集团旗下的各地酒店。而在来到北京万豪酒店之前，他曾在上海扬子江万丽大酒店任职两年。马立祺先生坦言上海对他来说非常有吸引力，由于工作调动，马立祺先生来到了北京，原以为自己对过于古典化的北京兴致缺缺，没想到却慢慢沉浸于其中。“和上海相比，我觉得北京应该不会那么的吸引人，因为它不是一个那么绚丽的城市。但是令我感到意外的是，一到北京就觉得它是如此的具有吸引力，我非常喜欢北京的生活方式，北京人也很友善。由于北京万豪酒店的即将开业与北京奥运会脚步的临近，我对北京萌生了一种极特别的情感。”马立祺先生如是说。
酒店位于北京市CBD商务及外交活动的中心地带
，毗邻长安街，交通便利，紧邻建国门地铁站及北京火车站，毗邻著名的明城墙遗址及日坛公园使馆区。距离首都机场24公里，驾车约30分钟，地理位置得天独厚。此外，北京万豪酒店是万豪集团在美国以外最大的酒店，同时也是北京目前最大的五星级酒店之一。它拥有1312间豪华优雅的客房，带给客人全新的入住体验；7个风味迥异的餐厅与酒吧，引领至上的饕餮美食全球之旅；室内恒温游泳池及万豪品牌“泉”SPA，让您享受奢华的放松时刻；4000余平方米宴会与会议场地，其规模之大在北京酒店业屈指可数。所有会议设施全部集中在二楼和三楼，包括三个宴会厅及10余个多功能厅。宴会厅与会议室内均配有一流的会议设施，包括音视频系统，LCD投影设备与屏幕，独立的音响与灯光控制设备，无线网络系统，同声传译系统，会议室舞台灯光等以确保所有会议的质量。酒店注重每一个细节，精心为客人打造一个舒适的理想下榻地。
Beijing Marriott Hotel City
Wall，之所以要起这个名字是指有着坚固城墙的酒店。北京万豪这次在设计上非常的下功夫，在外部设计上就利用了600多年前古代君王所建的城墙为酒店外观。对此马立祺先生很是自豪：“我们北京万豪酒店的城墙使得我们非常的骄傲，因为它造就了我们成为历史的一部分，也使得酒店的文化内涵与北京本身悠久的历史文化相得益彰。在这里值得一提的是我们的制服，因为它很北京，很中国：服饰的颜色是中国红，花纹是中国龙。这次也希望能够借助奥运会，使得北京万豪酒店的城墙能成为游客心中世界著名的旅游胜地之一。”这次的采访，马立祺先生始终保持着高昂的情绪与风趣幽默的语言风格，使得整个采访维持在一个很兴奋的气氛里。“看到我这次的服装风格就知道了，我扮演的是一个中国古代的武士，这也是我们开门的侍应的制服，寓意我们好好保护我们酒店的客人，同时也献给入住我们酒店的客人至上的皇家享受。”
北京万豪酒店总经理马立祺先生从事酒店业近30年、万豪旗下任职16年，足迹遍布世界各地
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亚洲、欧洲、中东及美国，酒店其他管理层亦精英辈出，具有丰富的国际酒店管理经验，整个酒店的管理团队可谓“强强联合”。
马立祺先生为人热情、风趣、幽默，作为品牌酒店的总经理，在生活品质方面也力求完美，像法兰穆勒、伯爵、杰尼亚和乔治·阿玛尼都是他所钟爱的。身处中国的他也格外喜欢中国的传统服装，例如唐装品牌Shanghai
Tang。马立祺先生认为，高品质的生活不仅表现在生活的物质需求，还应该表现在待人接物的精神层面，作为一个酒店的总经理，最重要的是与员工维护紧密的友好关系。因为马立祺先生认为，每一个员工都是酒店的一部分，都是随着酒店一起成长与发展的。而且“以人为本”也一直是他所坚持的，他认为这是成功的首要关键，而且不仅仅体现在对待客人方面，对于自己的员工也应如此。因为只有员工的工作情绪高昂，才能更好的服务于客人。
在奥运期间，酒店对此非常重视。随之而然，酒店对员工的要求也会越来越高。“因为我们对这次奥运会非常有热情，而且这对于北京、对中国来说都是很好的宣传机会。因为中国正在向世界展示自己，让世界都相信中国现在是一个世界级的国家。未来两年，由于奥运会的举办对北京和中国都会带来很多的商机，更多的人会居住在北京，以后还会有很多的盛事。因此，对于员工的培养就显得格外的重要了，这不但提高了员工的素质修养，也间接的提高了酒店的文化涵养。”
由于在奥运期间开业，使得马立祺先生非常兴奋与激动。这期间，部分酒店不能很好的满足过多顾客入住需求的情况，北京万豪酒店的适时开业极大的缓解了这个难题。对于酒店之后要走的路马立祺先生仍然胸有成竹：“因为奥运会的举办，酒店刚开业就注定了会客源充足、房源紧张，奥运会之后酒店的入住率肯定会有所下降，这些都是很正常的现象。但是整体来说，整个北京、整个中国的市场还是非常庞大的，我们只要求在竞争如此激烈的市场中占得一席之地。我相信我们员工的力量，我相信一分耕耘一分收获，我相信凭借我们酒店的实力可以在如此绚烂锦绣的中国市场中做到‘锦上添花’。”
北京万豪酒店的开业将为北京增添一抹新的色彩，在这里，您将能享受到家一般的体贴和关怀，体验其无微不至的服务。总经理马立祺先生携酒店全体员工竭诚欢迎来自世界各地的宾客，绚烂中国红，火热中国心，让您切身体会北京万豪酒店的优雅与奢华、热情与贴心、细致与独特。
The night seven years back that
marks Beijing’s being awarded the host country of the 2008 Summer
Olympics after beating several competitors will never fade in our
memory. Over the past seven years, Beijing has been making steady
progress in every respect. Bird’s Nest, Water Cubic and other
Olympic venues are being completed, and urban planning largely
improved, all indicating that China’s capital city is fully ready
for the Olympic Games. Red, a color closely related to China,
suggests an air of festivity and happiness. The Beijing Olympics
has aroused not only the enthusiasm of the 1300-million Chinese,
but also the world’s attention on the Middle Kingdom. The curtain
is to be lifted soon, and the entire nation is burning with
passion, just like the holy flame blazing throughout the sports
event. The sixteen days, though brief, are to be remembered for a
lifetime. Beijing, as the focus of the world’s attention, will
extend both arms to embrace visitors from across the world and show
them its best look. The same is expected from the various hotels in
Beijing, which make up an integral part of the 29th
Olympiad.
Marriott International, Inc. is
a leading lodging company with more than 3,000 lodging properties
in the United States and 68 other countries and territories. One of
the latest additions to its global portfolio is in Beijing, which
opens exactly during the Olympic Games 2008. The hotel, Beijing
Marriott Hotel City Wall, is some fresh blood to help sharpen
Marriott’s competitive edge in Beijing, and open a new chapter in
company history. We arranged a feature interview with its general
manager, Mr. Rauf Malik, for a better understanding of the new
member of the Marriott family.
Rauf Malik boasts a wealth of
managerial experience acquired from his executive positions with
various Marriott properties. Malik’s latest post prior to his
transfer to Beijing was the general manager of the Renaissance
Yangtze Shanghai Hotel with which he had worked for two years.
Shanghai is so attractive in his eyes that the veteran hotelier
feared he couldn’t devote equal passion to Beijing. He is wrong.
“Before I came here, I didn’t think Beijing would appeal to me as
much as Shanghai; the city is more historic than vibrant. That‘s
why I am kind of surprised to find it to be such a charming city. I
love the people here, who are very friendly, and their way of
living. This city has awakened a special feeling in me, with the
approaching inauguration of Beijing Marriott Hotel City Wall and
the Beijing Olympics.”
Strategically located at the
CBD of Beijing, where business and diplomatic activities are
frequent, Beijing Marriott Hotel City Wall is adjacent to
Chang’anjie Street as well as Jianguomen Subway Station &
Beijing Railway Station. It is also connected to Beijing's renowned
Ming Dynasty City Wall Ruins Park, and close to the city's Embassy
District in the Ritan Park area. A 30-minute car ride will take you
to Beijing Capital International Airport 24 kilometres away.The
largest Marriott property outside the US and the biggest hotel in
China’s capital city has 1312 rooms, elegantly decorated to ensure
an ultimate hospitality experience. Guests can pamper themselves by
dining at each of the seven restaurants and bars, where a variety
of local and international food options are on offer. The Quan Spa
draws on the restorative power of water to relax and restore, and
the indoor heated Olympic size swimming pool offers an alternative
option. The vast 4000-sqm banquet and conference space, the largest
available in Beijing’s hospitality market, is spread over the
second and third floors, divided into 3 ballrooms and more than a
dozen function rooms fitted with state-of-the-art facilities,
including the latest products of advanced audio-visual technology,
LCD projector and screen, stand-alone speaker and light control
system, wireless internet access, conference & interpretation
system and stage lighting, to ensure that any corporate conference
or presentation is a success. Every detail contributes to a
comfortable home away from home.
A lot of effort was entailed in
the exterior design, which drew inspiration from the ancient
ramparts built more than six centuries ago by the Chinese emperors,
echoing the official name of the hotel, Beijing Marriott Hotel City
Wall. “We are very proud of the ancient city wall, which connect
our culture with the historic city of Beijing and its cultural
heritage. We’re part of the history, too. I’d like to say
something about our uniform, which uses Chinese elements like red
color and dragon pattern. We hope our wall can become one of the
major tourist attractions in Beijing after the Olympics,” said
Malik, his face beaming with pride. The general manager was
evidently in high spirits from beginning to end, his humorous
remarks filling the interview with hearty laughter. “Today I am in
the bellboy’s outfit. Every bellboy will be dressed up like an
ancient Chinese warrior, and take good care of our guests like a
real one. The regal color is sure to impress the
guests.”
The general manager has been
actively engaging in the hospitality industry for nearly thirty
years, of which sixteen are under the flag of Marriott Inc., whilst
he worked with properties in Asia, Europe, Middle East and the US.
Other hotel executives are all outstanding hotel experts with rich
experience acquired in international hotels. They make up a strong
and capable management team. Passionate, witty and humorous, Rauf
Malik is in constant pursuit of a sophisticated lifestyle. The
disciple of Franck Muller, Piaget, Ermenegildo Zegna, Giorgio
Armani and other luxury labels has also developed a special
interest in traditional Chinese style clothes, and his favorite
brand in this category is Shanghai Tang. The quality of one’s
life, according to Malik, is not only reflected in his material
life, but also in his spiritual world, in the way he gets along
with people and handles problems. It is of particular importance
for a hotel general manager to keep a close and friendly
relationship with every staff, who, as an inseparable part of the
hotel, grows up with the maturing hotel. He relies heavily upon the
people-oriented philosophy, since man is the key of success. Take
care of the staff, and they will take care of the guests, he
believes.
The hotel’s emphasis on its
staff especially during the Olympic Games is evident. Naturally,
the associates are required to cope with higher standards,
“because we are highly enthusiastic about the Beijing Olympics,
which we think is an ideal occasion for China (Beijing) to promote
itself, to show its capacity and convince the world that this
country has been actively engaging in global affairs, and making
contributions to the international community. Business
opportunities coming with the Olympics will attract more people to
Beijing and China in the years to come. More similar international
events are anticipated. That’s why we should invest more in
training our associates, to improve their qualities and abilities,
which will accordingly enhance our culture.”
The general manager is elated
at the prospect of Marriott Beijing Hotel City Wall, opening during
the Olympic Games 2008 to make up for the shortage of high-end
hotel rooms in the market. “Both the soaring demand & limited
supply during the Olympics and the lowering of the occupancy rate
afterwards are natural results. Generally speaking, the hospitality
market in Beijing and China is quite big, and we only ask for a
slice of the cake, given the fierce competitions. No pain, no gain.
I trust my associates, and believe we can contribute to the booming
local market,” Malik said in a firm and confident
tone.
Marriott Beijing Hotel City
Wall is sure to add color to China’s capital city. It’s a home
away from your own home. Mr. Rauf Malik, together with all the
hotel staff, welcomes the guests from all over the world to
experience the hotel’s elegance and luxury, enthusiasm and care,
and celebrate the Beijing Olympic Games 2008 with a contented
heart.
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