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大家共同的《大酒店》
(2006-10-20 11:34:37)
标签：
2006年7月 |
分类： 专栏作家EricXu |
大家共同的《大酒店》
——积极争取行动促使事件发生的人
——被动接受所发生的事件的人
——对事件持旁观者心态的人
——什么事也不关心的人
店》的一员，无论您是普通的读者还是酒店雇员。我们为此欣喜，更感振奋。《大酒店》创办以来，就是成千上万像您这样的读者的亲
身参与和鼓励，才使《大酒店》能有今天的成绩。在感谢读者的同时，我们诚邀您与我们共同打造这本为酒店客人和酒店业服务的杂志
。
许多读者朋友对杂志的编辑内容提出了诚恳宝贵的意见,
也希望通过《大酒店》这个平台将相关意见和建议转达给酒店业。为此，我
们开辟了《读者来信》专栏，希望这样酒店和客人之间的沟通渠道能够更通畅, 更有效。
为使读者更及时方便地了解酒店服务和餐饮新动向，我们又新辟出了几个精品栏目，让酒店能够快捷地把各类佳讯传送给我们的读者
。
这些是否就是真正满足我们读者的需求呢?
台湾的星云大师有句名言：“有的人是事情越办越大，有的人是事情越办越小”，这是一句
极高推理的话。我们的编辑们和读者们都是希望通过我们的努力和智慧将“事情”越办越大的一群，否则我们不会收到这么多来信和电话
。我们不会每日穷经皓首，苦思冥想怎样才能更好地服务于读者而无愧于读者之爱。
现在，我们已经有了一个更新的信息电子平台，这就是《大酒店》博客网站。这一博客网在新浪的 http://blog.sina.com.cn/m/grandhotels
即可连接。各位亲爱的读者可以通过这一网络平台，实时高效地与我们沟通，把多种对酒店业的服务、休闲、饮食各方面的想法建议反
馈给酒店业。我们希望这样一个虚拟开放的酒店空间，可以更进一步拉近酒店业和客人们之间的距离，使我们的《大酒店》有一个网络
版。
《大酒店》博客俱乐部，是我们为这一网络平台起的名字。酒店业的管理层可以来俱乐部听听各位客人的意见,
分享业内的经验。酒
店客人们则可以将自己的建议，心得，住店经验，友好推荐，照片集锦等都在俱乐部和大家共享。总之，这是读者们的空间，我们由衷
地希望各位读者和我们一道共同经营这个和我们的生活品质与旅行经验相容的特殊网络空间。
今天的企业发展已经不再仅仅是经营者和客户之间的简单关系，我们需要有一个全新的视角，看待我们在价值链接中的位置，并在生态
今天的企业发展已经不再仅仅是经营者和客户之间的简单关系，我们需要有一个全新的视角，看待我们在价值链接中的位置，并在生态
圈内全方位的发展我们和社会，合作伙伴，客户的良性互动关系，从而创造双赢甚至多赢的局面。对此，澳大利亚商业基金会的Narella
Kennedy指出：“我有一个更开放，更全面的观点：创新具有各种形态和规模。您不必拥有内部研究机构，但您最好有创造或产生知识并
传达的流程”。《大酒店》和其网络平台正是在朝创造这个流程作努力。而创造知识财富的正是我们的各位读者，通过您的一幅照片，
一句评语，一个点子。我们酒店业的同仁们必然将应用这些知识的最佳结果奉献给我们的读者，那就是更人性化的服务。更高效的管理
和中国酒店整体业务的提升。
亲爱的读者们，我们一道行动吧，有什么比作郭士纳先生提出的“积极采取行动促使事件发生的人”更让人激动人心呢？因为您的参与
，我们相信《大酒店》会为您提供更好的服务；由于您的参与，我们的工作也能为美好的世界增添一点点新意。
According to Louis V. Gerstner, Jr., former
chairman and CEO of IBM, there are four types of people in this
world: active doer, passive receiver,
onlooker
and people caring for nothing.
If you learn the above from no other source but Grand Hotels, we believe you’re the “active doer” who, as an average reader or hospitality trade
If you learn the above from no other source but Grand Hotels, we believe you’re the “active doer” who, as an average reader or hospitality trade
insider,
is part of the driving force which pushes us forward. We’re
delighted with and obliged to the hundreds and thousands of readers
like you for
their
personal involvement and staunch support since our debut. It is
your involvement and support that helped Grand Hotels attain to
today’s
height.
Apart from expressing our appreciation, we sincerely invite your
involvement and assistance in making Grand Hotels a
professional
hospitality magazine.
Many readers sent to us very good ideas in the hope that Grand Hotels can serve as a certain platform and pass their suggestions and advices to the
Many readers sent to us very good ideas in the hope that Grand Hotels can serve as a certain platform and pass their suggestions and advices to the
related
hotels. In this situation, “Reader’s Feedback” is initiated to
facilitate the communication between hotels and customers.
Meanwhile, we launched a couple of new columns in which readers can easily get information about food & beverage and hotel service at the earliest
Meanwhile, we launched a couple of new columns in which readers can easily get information about food & beverage and hotel service at the earliest
time.
Is this enough to satisfy our readers? Quoting Master Xing Yun (a respectable Taiwan monk), “Some people are getting things bigger and bigger,
Is this enough to satisfy our readers? Quoting Master Xing Yun (a respectable Taiwan monk), “Some people are getting things bigger and bigger,
others
smaller and smaller.” This is real wisdom. Our editors and readers
are evidently taking efforts to get “things” bigger and bigger, or
we wouldn’
t have
received so many letters and phone calls, wouldn’t have racked our
wits for how to better serve the readers, how to justify their
partiality.
The newly launched Grand Hotels Blog (http://blog.sina.com.cn/m/grandhotels) provides an effectual real time means of communication. Readers
The newly launched Grand Hotels Blog (http://blog.sina.com.cn/m/grandhotels) provides an effectual real time means of communication. Readers
simply
write down their suggestions and advices in terms of service,
amenities, f&b and other related aspects, and click
“post”. It is an open virtual
space
expected to shorten the distance between the hospitality industry
and hotel guests. Rather, it is Grand Hotels magazine online.
We name it Grand Hotels Blog Club, and invite the management of hotels to visit this online club, checking out comments from the customers and
We name it Grand Hotels Blog Club, and invite the management of hotels to visit this online club, checking out comments from the customers and
sharing
insider experiences. Hotel consumers are welcome to post their
comments, ideas, experiences, recommendations and photos on the
Blog. In a
word,
Grand Hotels Blog is a space dedicated to the readers. It’s our
dearest wish that the readers and Grand Hotels can work together to
manage
this
special virtual space, one devoted to promoting lifestyle and
traveling experience.
Today, the development of an enterprise is no longer limited to the simple relationship between practitioner and client. We need to re-examine our
Today, the development of an enterprise is no longer limited to the simple relationship between practitioner and client. We need to re-examine our
position
in the value chain from a brand new perspective, to maintain a
sound and sustainable interactive relationship between the society
and us,
between
the partners and us, and between the clients and us. The ultimate
goal is to achieve a win-win, or multiple-win, situation. Just as
Narella
Kennedy
(Australia Commercial Funds) pointed out, creativity was in
multiple looks and various scales. Although there was no need to
set up its
own
internal research division, it was better for an enterprise to
establish a process of creating knowledge and delivering it to
consumers . Grand
Hotels
and its Blog is working in this direction, accumulating knowledge
through the help of our readers. A photo is a contribution, so is a
word or
an idea.
Hotels will take advantage of the knowledge, and return the readers
with better service, efficient management and an overall upgrade
of
China '
s hospitality industry.
Dear readers, let’s take a joint action. Nothing is more inspiring than being an active doer, as suggested by Mr. Gerstner. With your participation,
Dear readers, let’s take a joint action. Nothing is more inspiring than being an active doer, as suggested by Mr. Gerstner. With your participation,
Grand
Hotels is sure to offer better service. With your participation,
our effort is sure to add color to the beautiful
world.
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