石安　翻译自ITworld

 

　　以下是ITworld专栏作家James Gaskin阐述业务创新的一些观点。
　　上次我提到，业务人员通过你或你的同事多大程度推动业务创新来评定IT对公司的价值。这意味着什么？对业务人员来说创新就是把工作负担转嫁给他人――通常转嫁给IT部门。你承担他们的工作越多，他们就似乎越有创新精神。长此以往这会让他们觉得你们是个傻瓜。
　　好，你们这些“傻瓜”们可能太能干了。你们为业务人员的创新提供了有力的支持。这样就令事件变得更好？如果你持续不断直至完全改变原有文件的管理方式，这的确会加强你优势的工作能力。
　　首先，远程工作人员的数量和他们的沟通需求将不断增加。你每次提供的联接改进工作都将再次促进他们显而易见的创新。早已随处可见的黑莓、新的“苹果IPhone”手机，或者收到的与思科诉讼相关的任何东西，将在这个夏天成为身份的象征。

    创新性地在IPhone出货之前提供支持才会让你看起来象个“英雄”。只要你不告诉他们说在过去五年里，你早已有意拉拢他们使用IMAP电子邮件服务器。提醒他们忽视那些好建议将是尴尬的，而不是有创见的。
　　其次，搬到尽可能多的基于浏览器的SSL  VPN专线客户端去。是的，你花费了所有的费用在思科的VPN客户端软件上，但那些浏览器对业务人员来说就意味着创新。书签会把远程办公服务连结起来。
　　最后，重新发现过去被你忽略或拒绝运用的沟通优点的蛛丝马迹，现在你只需以更广阔胸怀来采纳它。统计一下它将为你节约多少金钱，或者加速创新，启用那些用户信任的IT部门。然后在充分信任的原则下开展工作。
　　这种单方面创新的现象可能会愈演愈烈，这取决于业务人员如何看待IT。你的IT部门肯定会更加紧密地和其他业务相关部门配合工作。告诉他们你在寻找更完美的创新方案给他们，即使你只是在想他们是否希望CRM部的门框上是用绿色或者蓝色。就用绿色，因为费用的使用也需要创新。
　　你越早把在他们苦苦寻求的创新复杂化，你就越容易引导他们采用你早已或者很容易整合到一起的工具。不要再重蹈去年的技术性错误，不管是因为你的过失还是因为别人没有使用你提供的东西，这都是一种创新的好方法。
 
ZT原文：

Business Innovation Defined
ITworld.com 1/16/2007
James Gaskin, ITworld.com
businesspeople define IT's value to the company by how much you and your coworkers enabled business innovation. What do they mean by that? Innovation to them means shifting their work load to someone else, usually IT. The more of their work you do, the more innovative they are. Those with older siblings will recognize this: you are the sucker.
OK, sucker may be too strong. You are the support group for their innovation. Better? Actually this can work to your advantage, if you keep a complete change management history file.
First, remote worker numbers, and their communication demands, will continue to increase. Every connection improvement you provide to remote workers will increase their perceived innovation. Blackberries are already everywhere, and the new Apple iPhone, or whatever it gets called after the Cisco lawsuits, will become the status symbol this summer.
Be innovative and support the iPhone before it ships, and you'll look like a hero. Just don't tell them you've been trying to get them to use an IMAP e-mail server for the past five years. Reminding them of good advice ignored is embarrassing, not innovative.
Second, move to as many browser-based SSL VPN clients as possible. Yes, you spent all that money for Cisco VPN client software, but browsers mean innovation to business people. Bookmark that remote office server connection.
Finally, build your evidence trail of communication advantages ignored or rejected in the past only to be adopted with open arms now. Track how much money could have been saved, or innovation created sooner, had the IT department been trusted by the users. Then work on building that trust.
This one-sided innovation may be aggravating, but that's how the business people regard IT. Your IT department must work more closely with the line of business groups. Tell them you're looking to provide more wonderful innovation, even if you're just looking to get some clue about whether they want the CRM portal border in green or blue. Pick green, since money is innovative.
The sooner you get involved in their innovation search, the better able you are to steer them toward tools you already have or can easily integrate. Not repeating last year's technology mistakes, whether your fault or because the others didn't use what you provided, is a good type of innovation.
The sooner you get involved in their innovation search, the better able you are to steer them toward tools you already have or can easily integrate.