LESSON 10
HOW TO INFORM A CUSTOMERABOUT THE SHIPMENT OF GOODS?
怎样通知客户有关货物装运的情况？

I. USEFUL EXPRESSIONS
1. How to inform the customer that goods are (or will be) shipped?
1] We are pleased to inform you that arrangements have now been made to ship the goods you ordered on June 15.
2]Your order is being shipped via Federal Express and should arrive in 3 days.
3]Your order #633-3756 is now being processed and will be ready for delivery by June 15.
4]Delivery is scheduled by ________[shipping service] for October 25.
5]We have shipped the disks you requested by UPS to arrive at your address by October 15.
2. How to express good will?
1]We feel sure that you will be well satisfied with the goods; at their prices they represent exceptional value.
2]We hope our product will give your company many years of dependable use.
3]Thank you for your order. We are sure you will be pleased with the computer when you receive them.
4] We hope you will find the goods entirely satisfactory.
3. How to encourage further business?
1]We look forward to serving you again.
2]I hope we can be of further service to you.
3]We appreciate your business and look forward to serving you in the future.
4]We hope our handling of your first order with us will lead to further business between us.
5]We hope this will mark the beginning of a mutually satisfactory business relationship.
4. How to offer help and contact information?
1]Please inspect all merchandise upon delivery.
2]If you discover damage, please notify us immediately.
3]If your order has not arrived by October 31, please telephone me at (000) 000-0000.
4]If you have questions, please call me directly at (000) 000-0000.
5]Feel free to call me if I can be helpful in any way.
II. SAMPLE
Dear _________:
We are pleased to inform you that the following items have been shipped to:
Stephen Ray
Norton Consulting
XXXXXXX Street
Hong Kong
using WorldMail Shipment.
Your order #0000-000000 (received May 24 1998) Ordered Title Price Shipped Subtital
10 Information Management 54.95 10 549.50
10 Marketing Analysis 48.95 10 489.50
Subtotal: 1039.00
Shipping & Handling: 60.00
Total: 1099.00
If you have any questions, please contact us via e-mail (xxxx@xxxx.com), FAX (1-000-000-0000) or telephone (1-000-000-0000).
Thank you for shopping at Commercial Books. We look forward to serving you again.
Sincerely yours,
__________
III. TIPS
1. Include in your letter all the necessary details about the shipment:
1]Order number, date, description of goods, quantity, price, etc.
2]Method of shipping
3]Dates of delivery (and arrival)
4]Information for further contact
2. Express thanks and good will
3. Encourage further business
IV. EXERCISE: WORDS, PHRASES AND SENTENCE PATTERNS
1. Choose the word or phrase that fits the sentence:
(1) The goods will be shipped UPS to arrive at Boston no later ____ October 15.
(A) on (B) as (C) like (D) than
(2) ____ running shoes, we also supply a wide range of bathing suits.
(A) Despite (B) Besides (C) More than (D) Instead of
(3) Special care has been taken to select items suited ____ your local conditions.
(A) with (B) in (C) to (D) at
(4) Your order will be shipped to arrive on October 15 ____ you requested.
(A) like (B) since (C) as (D) when
2. Fill in the blanks with words or phrases from the list below:
making, provide, dispatched, doing, processing, preparing, expect
(1) We are currently ______ your order for 150 Pocket English-Chinese Dictionaries.
(2) We are pleased to tell you that we have made up your order and are ______ arrangements for shipment.
(3) Your order is now being processed and you may ______ delivery within the next two weeks.
(4) A parcel has been ______ to you via UPS, and will reach you within 2 days.
(5) Our customer information services can instantly ______ customers with tracking information for all bar-coded air and ground packages.
(6) As requested, we are _______ to make shipment by the end of October.
(7) We are pleased to have this opportunity of ______ business with you, and we hope that there will be many more.
3. In each of the following cases arrange the groups of words so that they form a sentence. Add capitalization and punctuation if necessary.
1] “California red wine”, “another shipment”, “in four weeks”, “of”, “we are sending”
2] “efficiency”, “both”, “are aimed at”, “these technology improvements”, “and expanded customer service”
3] “between”, “to a long and mutually satisfying relationship”, “ABC Business Consulting”, “We look forward” “your company and”
4] “gives you the convenience”, “at your home or office”, “UPS On Call Pickup service”, “Monday through Saturday” “of having your shipment picked up” “in major metropolitan areas”