Another Intelligence
A: Emotional intelligence as a theory was first brought to public attention by the book Emotional Intelligence, Why It can Matter More Than IQ by Daniel Goleman, but the theory itself is, in fact, attributed to two Americans, John D Mayer and Peter Salovey. What is emotional intelligence exactly? According to Goleman, Emotional Intelligence consists of five key elements.
B: The first is knowing one’s own emotions: being able to recognize that one is in an emotional state and having the ability to identify which emotion is being experienced, even if it is not a particularly comfortable feeling to admit to, e.g. jealously or envy.
C: Emotional awareness can then lead to managing one’s emotions. This involves dealing with emotions, like jealousy, resentment, anger, etc, that one may have difficulty accepting by, perhaps, giving oneself comfort food, or doing nice things when one is feeling low. Many people do this instinctively by buying chocolate or treating themselves; others are able to wrap themselves in positive thoughts or ‘mother themselves’. There are, of course, many people who are incapable of doing this, and so need to be taught.
D: The third area is self-motivation. Our emotions can simultaneously empower and hinder us, so it is important to develop the ability to control them.
E: Strategies can be learnt whereby emotions are set aside to be dealt with at a later date. For example, when dealing with the success or good fortune of others, it is better not to suppress any negative emotion that arises. One just has to recognize it is there. And then one just needs to be extra careful when making decisions and not allow one’s emotions to cloud the issue, by letting them dictate how one functions with that person. The separation of logic and emotion is not easy when dealing with people.
F: As social beings, we need to be able to deal with other people, which brings us to the next item on Goleman’s list, namely: recognizing emotions in other people. This means, in effect, having or developing “social radar”, ie learning to read the weather systems around individual or groups of people. Obviously, leading on from this is the ability to handle relationships. If we can recognize, understand and then deal with other people’s emotions, we can function better both socially and professionally. Not being tangible, emotions are difficult to analyze and quantify, compounded by the fact that each area in the list above, does not operate in isolation. Each of us has misread a friend’s or a colleague’s behavior to us and other people. The classic example is the shy person, categorized by some people as arrogant and distant and by others as lively and friendly and very personable. How can two different groups make a definitive analysis of someone that is so strikingly contradictory? And yet this happens on a daily basis in all our relationships — even to the point of misreading the behavior of those close to us! In the work scenario, this can cost money. And so it makes economic sense for business to be aware of it and develop strategies for employing people and dealing with their employees.
G: All common sense you might say. Goleman himself has even suggested that emotional intelligence is just a new way of describing competence; what some people might call savior faire or savoir vivre. Part of the problem here is that society or some parts of society have forgotten that these skills ever existed and have found the need to re-invent them.
H: But the emergence of Emotional Intelligence as a theory suggests that the family situations and other social interactions where social skills were honed in the past are fast disappearing, so that people now sadly need to be re-skilled.

1. Emotional Intelligence as a theory is attributed to Mayer and Salovey.
2. Having the ability to identify which emotion is being experienced belongs to knowing one's own emotions.
3. Many people do nice things when they are feeling low.
4. To develop the ability to control emotions is very important.
5. The separation of logic and emotion is difficult when dealing with people.
6. In order to be able to deal with other people,we need to recognize emotions in other people
7. Employers can be aware of recognizing emotions in other people and develop strategies.
8. Many people are incapable of managing their emotions, and so need to be taught.
9. Goleman links Emotional Intelligence to competence.
10. The fact that the idea of Emotional Intelligence has emerged suggests that social interactivities are becoming less frequent.

【解 析】选段落H。本题涉及到情感智商理论的出现与社会合作行为的关系。该段提到，但是情感智商作为理论的出现说明了过去在家庭环境和其他社会关系中占据重要地位的社交技能正在快速的消失，故答案为H。
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