Seven years ago, a student came to me and asked me to invest in his
company. He
said, "I'm working with three friends, and
we're going to try to disrupt an industry by selling stuff
online." And
I said, "OK, you guys spent the whole summer on this,
right?" "No,
we all took internships just in case it doesn't work
out." "All
right, but you're going to go in full time once you
graduate." "Not
exactly. We've all lined up backup jobs." Six
months go by, it's
the day before the company launches, and
there is still not a functioning website. "You
guys realize, the entire company is a website. That's
literally all it is." So
I obviously declined to invest.
00:52And
they ended up naming the company Warby Parker.
00:54(Laughter) They
sell glasses online. They were recently recognized as the
world's most innovative
company and
valued at over a billion
dollars. And now? My wife handles our
investments. Why was I so wrong?
01:12To
find out, I've been studying people that I come to call
"originals." Originals are
nonconformists,people
who not only have new ideas but take action to champion
them. They are people who stand out and speak
up. Originals drive creativity and change in
the world. They're the people you want to bet
on.And they look
nothing like I expected. I want to show you today three things
I've learned about recognizing
originals and becoming a little bit more like
them.
01:41So
the first reason that I passed on Warby
Parker was they were really slow getting off the
ground.Now, you are
all intimately familiar with the mind of a
procrastinator. Well, I have a confession for you. I'm
the opposite. I'm a
precrastinator. Yes, that's an actual
term. You know that panic you feel a few hours
before a big deadline when you haven't done anything
yet. I just feel that a few months ahead of
time.
02:08(Laughter)
02:10So
this started early: when I was a kid, I took Nintendo games very
seriously. I would wake up at
5am,start playing and
not stop until I had mastered
them. Eventually it got so out of hand that a
local newspaper came and did a story on the dark side of
Nintendo, starring me.
02:30(Laughter)
02:33(Applause)
02:40Since
then, I have traded hair for
teeth. (Laughter) But
this served me well in
college, because
I finished my senior thesis four months before the
deadline. And I was proud of that, until a few
years ago. I had a student named Jihae, who came to
me and said, "I have my most creative ideas when I'm
procrastinating." And I was like, "That's cute, where are
the four papers you owe me?"
03:11(Laughter)
03:12No,
she was one of our most creative
students, and as an organizational psychologist,
this is the kind of idea that I
test. So I challenged her to get some
data. She goes into a bunch of
companies. She has people fill out surveys about how
often they procrastinate. Then
she gets their bosses to rate how creative and innovative they
are. And sure enough, the precrastinators like
me, who rush in and do everything
early are rated as less
creative than people who procrastinate
moderately. So I want to know what happens to the
chronic procrastinators. She was like, "I don't know. They didn't
fill out my survey."
03:45(Laughter)
03:48No,
here are our results. You actually do see that the people who
wait until the last minute are so busy goofing off that they don't
have any new ideas. And on the flip side, the people who race
in are in such a frenzy of anxiety that they
don't have original thoughts
either. There's a sweet spot where originals seem
to live. Why is
this? Maybe original people just have bad work
habits. Maybe procrastinating does not cause
creativity.
04:21To
find out, we designed some
experiments. We asked people to generate new business
ideas, and then we get independent
readers to evaluate how creative and useful they
are. And some of them are asked to do the task
right away. Others we randomly assign to
procrastinate by dangling Minesweeper in front of
them for either five or 10
minutes. And sure enough, the moderate
procrastinators are 16 percent more creative than the
other two groups. Now, Minesweeper is awesome, but it's not
the driver of the effect, because if you play the game first before
you learn about the task, there's no creativity
boost. It's only when you're told that you're
going to be working on this
problem, and then you start
procrastinating, but the task is still active in the back
of your mind, that you start to
incubate.Procrastination gives you time to
consider divergent ideas, to think in nonlinear ways, to make
unexpected leaps.
05:15So
just as we were finishing these
experiments, I was starting to write a book about
originals, and I thought, "This is the perfect time
to teach myself to
procrastinate, while writing a chapter on
procrastination." So I
metaprocrastinated, and like any self-respecting
precrastinator, I woke up early the next
morning and I made a to-do list with steps on how
to procrastinate.
05:38(Laughter)
05:42And
then I worked diligently toward my goal of not making progress
toward my goal. I started writing the procrastination
chapter, and one day -- I was halfway through
-- I
literally put it away in
mid-sentence for
months. It was
agony. But when I came back to it, I had all
sorts of new ideas. As Aaron Sorkin put
it, "You call it procrastinating. I call it
thinking." And along the way I
discovered that a lot of great originals in history
were procrastinators. Take Leonardo da
Vinci. He toiled on and off for 16
yearson the Mona
Lisa. He felt like a
failure. He wrote as much in his
journal. But some of the diversions he took in
optics transformed the way that he modeled
light and made him into a much better
painter.What about
Martin Luther King, Jr.? The night before the biggest speech of
his life, the March on
Washington, he was up past 3am, rewriting
it. He's sitting in the audience waiting for
his turn to go onstage, and he is still scribbling notes and
crossing out lines. When he gets onstage, 11 minutes
in, he leaves his prepared
remarks to utter four words that changed the
course of history: "I have a dream."That was not in the
script. By delaying the task of finalizing the
speech until the very last
minute, he left himself open to the widest range
of possible ideas. And because the text wasn't set in
stone, he had freedom to
improvise.
07:19Procrastinating
is a vice when it comes to
productivity, but it can be a virtue for
creativity. What you see with a lot of great
originals is that they are quick to start but
they're slow to finish. And this is what I missed with Warby
Parker. When they were dragging their heels for
six months, I looked at them and
said, "You
know, a lot of other companies are starting to sell glasses
online." They missed the first-mover
advantage. But what I didn't realize was they were
spending all that time trying to figure out how to get
people to be comfortable ordering glasses
online. And it turns out the first-mover
advantage is mostly a myth. Look at a classic study of over 50
product categories, comparing the first movers who created
the market with the improvers who introduced
something different and
better. What
you see is that the first movers had a failure rate of 47
percent, compared with only 8 percent for the
improvers.Look at
Facebook, waiting to build a social
network until after Myspace and
Friendster. Look at Google, waiting for years after
Altavista and Yahoo. It's much easier to improve on somebody
else's idea than it is to create something new from
scratch. So the lesson I learned is that to be
original you don't have to be
first. You just have to be different and
better.
08:37But
that wasn't the only reason I passed on Warby
Parker. They were also full of
doubts. They had backup plans lined
up, and that made me doubt that they had the
courage to be original, because I expected that originals would
look something like this.
08:54(Laughter)
08:57Now,
on the surface, a lot of original people look
confident, but behind the
scenes, they feel the same fear and doubt that
the rest of us do. They just manage it
differently. Let me show you: this is a
depiction of how the creative process works for
most of us.
09:15(Laughter)
09:19Now,
in my research, I discovered there are two different kinds of
doubt. There's self-doubt and idea
doubt. Self-doubt is
paralyzing. It leads you to
freeze. But idea doubt is
energizing. It motivates you to test, to experiment,
to refine, just like MLK
did. And so the key to being
original is just a simple
thing of avoiding the leap from step three to
step four. Instead of saying, "I'm
crap," you say, "The first few drafts are always
crap, and I'm just not there
yet." So how do you get
there? Well, there's a clue, it turns
out, in the Internet browser that you
use. We can predict your job performance and
your commitment just by knowing what web browser you
use. Now, some of you are not going to like
the results of this study --
10:05(Laughter)
10:07But
there is good evidence that Firefox and Chrome
users significantly outperform Internet
Explorer and Safari users. Yes.
10:16(Applause)
10:18They
also stay in their jobs 15 percent longer, by the
way. Why? It's not a technical
advantage. The four browser groups on average have
similar typing speed and they also have similar levels of
computer knowledge. It's about how you got the
browser. Because if you use Internet Explorer or
Safari, those came preinstalled on your
computer, and you accepted the default option that
was handed to you. If you wanted Firefox or Chrome, you had
to doubt the default and ask, is there a different option out
there, and then be a little resourceful and
download a new browser. So people hear about this study and
they're like, "Great, if I want to get better at my
job, I just need to upgrade my browser?"
10:56(Laughter)
10:57No,
it's about being the kind of
person who takes the initiative to doubt the
default and look for a better
option. And if you do that
well, you will open yourself up to the opposite
of déjà vu. There's a name for it. It's called vuja
de.
11:12(Laughter)
11:15Vuja
de is when you look at something you've seen many times
before and all of a sudden see it with fresh
eyes. It's a screenwriter who looks at a movie
script that can't get the green light for more
than half a century. In every past version, the main character
has been an evil queen. But Jennifer Lee starts to question
whether that makes sense. She rewrites the first
act, reinvents the villain as a tortured
heroand Frozen becomes
the most successful animated movie
ever. So there's a simple message from this
story. When you feel doubt, don't let it
go.
11:49(Laughter)
11:52What
about fear? Originals feel fear,
too. They're afraid of
failing, but what sets them apart from the rest of
us is
that they're even more afraid of failing to
try. They know you can fail by starting a
business that goes bankrupt or by failing to start a business at
all. They
know that in the long run, our biggest regrets are not our
actions but our
inactions. The things we wish we could redo, if you
look at the science, are the chances not
taken.
12:20Elon
Musk told me recently, he didn't expect Tesla to
succeed. He was sure the first few SpaceX
launches would fail to make it to orbit, let alone
get back, but it was too important not to
try. And for so many of us, when we have an
important idea, we don't bother to
try. But I have some good news for
you. You are not going to get judged on your
bad ideas. A lot of people think they
will. If you look across
industries and ask people about their biggest idea,
their most important
suggestion, 85 percent of them stayed silent instead
of speaking up. They were afraid of embarrassing
themselves, of looking stupid.But guess what? Originals have lots and
lots of bad ideas, tons of them, in
fact. Take the guy who invented
this. Do you care that he came up with a
talking doll so creepy that it scared not only kids but adults,
too? No. You celebrate Thomas Edison for
pioneering the light bulb.
13:17(Laughter)
13:19If
you look across fields, the greatest originals are the ones who
fail the most, because they're the ones who try the
most. Take classical composers, the best of the
best. Why do some of them get more pages in
encyclopedias than others and also have their compositions
rerecorded more times? One of the best
predictors is the sheer volume of compositions that
they generate. The more output you churn out, the more
variety you get and the better your chances of stumbling
on something truly original. Even the three icons of classical music
-- Bach, Beethoven, Mozart -- had to generate hundreds and hundreds of
compositions to come up with a much smaller number of
masterpieces. Now, you may be
wondering, how did this guy become great without
doing a whole lot? I don't know how Wagner pulled that
off. But for most of us, if we want to be more
original, we have to generate more
ideas.
14:15The
Warby Parker founders, when they were trying to name their
company, they needed something sophisticated,
unique, with no negative
associations to build a retail
brand, and they tested over 2,000
possibilities before they finally put
together Warby and
Parker. So if you put all this together, what you
see is that originals are not that different from the rest of
us. They feel fear and doubt. They
procrastinate. They have bad
ideas. And sometimes, it's not in spite of those
qualities but because of them that they succeed.
14:47So
when you see those things, don't make the same mistake I
did. Don't write them
off. And when that's you, don't count yourself
out either. Know that being quick to start but slow
to finish can boost your
creativity, that you can motivate yourself by
doubting your ideas and embracing the fear of failing to
try, and that you need a lot of bad ideas in
order to get a few good ones.
15:07Look,
being original is not easy, but
I have no doubt about this: it's
the best way to improve the world around us.
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