[2019·安徽省百所重点中学模拟]I've been a volunteer in the Macmillan@ Glasgow Libraries programme for just over a year. I got involved because I was looking for something to volunteer for after I retired from work. I thought being a Macmillan Cancer Information and Support Volunteer might be a good way to do that by using some of the  skills I learned at work.

At one time, I felt I made a real difference when a lady  came in to use the service. She was very upset, but she was not  the person with cancer. It was her partner. She had lots of things  on her mind. We, together with a counselor, had a chat about  her to help deal with all the emotions (情感) she felt. We knew  we could arrange something, so we discussed with her what could  be done for her family. She was relieved that we could get  something arranged for her and liked the fact that we managed to  get the ball rolling during her visit.

 The good thing about having the services in the library is  that the environment is non­clinical and therefore more relaxing  than the hospital or doctor's surgery. The team in the library are  not medically trained. That means we do not use big words or  medical terms very often.