对于星级餐厅而言，服务人员面对的不仅仅是中国人而且还有外国友人。所以说，餐厅服务人员必须要学一些常用的英语。

http://s16/mw690/001XupGozy7fPoyVEib9f&690

　　情景对话(一)-预订

　　C(Captain): Good morning, western restaurant.

　　早上好!西餐厅。

　　G(Guest): I want to reserve a table for four tonight.

　　我想订一张今天晚上的4人桌。

　　C: What time do you like your table?

　　在什么时候?

　　G: Around Seven.

　　大约在七点吧。

　　C: May I have your name, please?

　　请问您贵姓?

　　G: Tom Cruise.

　　汤姆•克鲁斯。

　　C: How to spell it, please?

　　请问怎么拼写?

　　G: It's T-O-M-C-R-U-I-S-E.

　　拼写为T-O-M-C-R-U-I-S-E。

　　C: So it is Mr. Cruise, a table for four at 7 o'clock. Is that right?

　　克鲁斯先生，一张今晚7时的四人桌，对吗?

　　G: That's right. By the way, when do you close tonight?

　　对。还有，你们何时关门?

　　C: We are open until ten in the evening.

　　我们的营业时间至晚上10点。

　　G: Thank you.

　　谢谢。

　　C: Thanks for calling. We look forward to your visit.

　　谢谢您的来电，我们期待着为您服务。

　　情景对话(二)-引导来宾入座

　　W(Waiter): Good evening, sir. Welcome to YUE restaurant.

　　您好，先生!欢迎光临采月轩中餐厅。

　　G(Guest): Thanks.

　　谢谢。

　　W: How many persons, please?

　　您一共几位?

　　G: A table for four, please.

　　四位。

　　W: Where would you prefer to sit, indoor or outdoor?

　　您想坐在哪儿呢，室内还是室外?

　　G: Well, indoor and by the window, please.

　　嗯，室内吧，我想要靠窗的位子。

　　W: I'll show you to your table. This way, please... Is this fine?

　　我带您入座。这边请…… 这个位子可以吗?

　　G: OK. That's fine.

　　好，这里很好。

　　W: Please have a seat, sir.

　　先生，请坐。

　　G: Thanks.

　　谢谢。

　　W: A waiter will come to take your order. Just a moment, please.

　　服务生会来为您点菜，请稍等。

　　情景对话(三)-推荐菜品

　　(A group of six including two couples and two children enter a Chinese restaurant in hotel.)

　　(一行6人，包括两对夫妇及两个小孩，进入酒店的中餐厅。)

　　W(Waiter): Good evening, ladies and gentlemen. A table for six? This way please.

　　晚上好，女士们、先生们。一张六人桌?请往这边走。

　　(Guest seated 客人就座)

　　W: (Give the guest the menu) Would you like some drink first?

　　(递上菜单)要先喝点什么吗?

　　G(Guest): Yes, please. Two Heineken, two Pepsi and two glasses of orange juice for the children.

　　是的，谢谢。两瓶喜力，两瓶百事可乐，另外给小朋友来两杯橙汁。

　　W: OK. Would you like to order now?

　　好的。你们要点菜吗?

　　G: I'm afraid we need a few minutes. What would you recommend?

　　恐怕要迟一些。你有什么推荐?

　　W: If you like a hot and spicy food, then try Mapo Bean curd. It's a famous Sichuan food. I would say it is very tasty.

　　如果您喜欢辣的，何不试试著名的四川菜麻婆豆腐。我认为味道还不错。

　　G: Alright. Any other spicy food for us?

　　好的，还有什么辣菜适合我们?

　　W: How about Shredded Meat in Chili Sauce?

　　四川牛柳丝好吗?

　　G: Great! We take that. Could we have a Beijing Roast Duck, please?

　　好极了!就这样。另外给我们一份北京烤鸭，好吗?

　　W: Certainly, Sir. Would you like some rice or soup?

　　好的，先生。要点饭和汤吗?

　　G: Sweet Corn Soup and two Yangzhou Fried Rice, please.

　　玉米羹和两份扬州炒饭。

　　W: A wise choice, sir.

　　精明的选择。

　　G: Oh, yes. Please give us six spring rolls as appetizer. Would you also give us two pairs of knife and forks? These guys don't know how to use chopsticks.

　　对了，请给我们6份春卷当开胃品。还有，给我们两副刀叉，这些孩子不懂用筷子。

　　W: Certainly.

　　当然可以。

　　(The guests finished the food and are talking.)

　　(客人用过餐后，正在聊天。)

　　W: Sorry to interrupt you. Would you like some dessert/dim sum?

　　对不起，打扰你们谈话，要甜品(点心)吗?

　　G: No, thanks, we're full. Give us the bill, please.

　　不用了，谢谢。我们吃饱了，请结帐。

　　W: (Bring the bills) Here you are, sir.

　　(递上帐单)你们的帐单，先生。

　　G: Can I put it on my account?

　　可以记在酒店的帐单内吗?

　　W: Yes, sure. Please sign here and write down your room number, sir. Can I have a look your key card?

　　当然可以，请在这里签名，并写上您的房号，我可以看看您的钥匙卡吗?

　　G: Here you are.

　　在这里。

　　W: Thank you. I hope you enjoyed the food.

　　谢谢。希望你们喜欢我们的食物。

　　情景对话(四)-餐间服务

　　W(Waiter): Your Fried Shrimp Balls, sir.

　　您的炸虾球，先生。

　　G(Guest): Shrimp! Are you sure there's shrimp inside? It sure doesn't look like it!

　　虾!你确定里面有虾吗?它看起来实在不像。

　　W: It's made from ground fresh shrimps, sir.

　　先生，它是用磨碎的鲜虾做成的。

　　G: Hm. By the way, what's this seasoning made from?

　　嗯。对了，这调味料是用什么做的?

　　W: It's a mixture of pepper and various spices. It should be sprinkled on your food.

　　那是胡椒和多种香料混合成的，您应该把它洒在食物上。

　　G: I see. What do you call these?

　　我知道了。你们把这些叫什么?

　　W: They are called Chinese Dumplings. Please mix a little soy sauce and sesame oil on this plate and dip them into it before eating.

　　这些叫水饺，请加一点酱油和麻油在碟子上，吃前沾一下。

　　G: Right. Thanks a lot.

　　好的，非常感谢你。

　　W: You're welcome, sir. Please enjoy your meal.

　　不客气，先生。请好好享用。

　　情景对话(五)-送餐服务

　　W(Waiter): Good morning, room service. Can I help you?

　　早上好!送餐服务，有什么能为您效劳的吗?

　　G(Guest): I want to an American breakfast with fried eggs, sunny side up. Room 1607.

　　我想要一份美式早餐加单面煎蛋，房号是1607。

　　W: What kind of juice do you prefer, sir?

　　请问喝什么果汁呢?

　　G: Orange juice and please make my coffee very black.

　　橙汁，还有请给我一杯很浓的咖啡。

　　W: Yes, sir. An American breakfast with fried eggs, sunny side up, orange juice and a black coffee. Am I right, sir?

　　好的，一份美式早餐加单面煎蛋、橙汁及一杯很浓的咖啡，对吗?

　　G: Yes, that's it.

　　是的。

　　W: Is there anything else, sir?

　　还需要什么吗，先生?

　　G: No, that's all.

　　没有了，就这样。

　　W: All right. We'll bring it to you as soon as possible.

　　好的，我们会尽快把早餐送上。

　　(Later)

　　(稍后)

　　W: (Knocks the door) Good morning, sir, Room service. I've brought up the breakfast you ordered.

　　(敲门)早上好，先生，送餐服务，您要的早餐送来了。

　　G: (Open the door) Come in, please.

　　(打开门)请进。

　　W: Thank you. Here's the food you ordered.

　　谢谢，这是您要的食物。

　　G: Just put it on the table, please.

　　请放在桌上。

　　W: Do you need anything else, sir?

　　先生，还有其他需要的吗?

　　G: No, thanks. Can I have some more juice for the mini-bar?

　　没有了，谢谢。可否多放一些水果汁在小冰箱内?

　　W: Yes, sir. I'll get them for you right away, would you please sign this bill first? Thank you.

　　好的，我立刻去。能麻烦您先签了这帐单吗?谢谢。