SUBJECT: Room Attendant Trolley Set up and Floor Pantry Set up

           工作车和楼层工作间的设置

Task: RMHK 13

 

Objective: 目的

In setting up all Room Attendant trolley and service areas in a standard format, the Room Attendants will always have sufficient supplies and can work efficiently and productively.

用统一的标准设置所有的工作车和服务区域，以保证服务员有足够的备品并能高效率高产出地工作。

 

Procedure: 内容

Room Attendant Guest supply Trolley:

客房服务员的工作车：

 

1.        Each trolley must be set up to service the maximum number of rooms:

每个工作车要根据房间量设置足够的用品：

·         Bathroom supplies neatly contained on top of trolley

把浴室用品整齐地放在上层

·         Stationery items contained in plastic sleeves to protect the contents

信纸等用品要放在塑料袋里保护起来

·         Guest room amenity spare supplies

客房用品

·         Tea and coffee refill supplies

茶和咖啡

 

2.        Additional equipment

附加的设备

·         Vacuum cleaner and attachments

吸尘器及附件

·         12 pcs cleaning cloth

12块抹布

·         Linen, toilet paper, and tissues are taken for each room.

布草，厕纸，面纸

·         Cleaning supply (caddy) which contains:

清洁桶包括：

o        Multipurpose cleaner

多功能清洁剂

o        Bathroom cleaner

浴室清洁剂

o        Bath tub brush

浴缸刷

o        scraping pad

 百洁布

o        Toilet brush and holder

厕所刷和柄

o        Glass cleaner

玻璃清洁剂

o        Glass squeegee

玻璃刮

 

 

Floor Pantry area:

楼层工作区域：

 

1.        There should be sufficient toilet paper and tissue paper and linen for at least one day service on the floor. No other items including guest supplies and Lost and Found items should be left in the Floor Pantry.

每个楼层要有足够一天用的布草，厕纸和面纸，不能有其他的客用品和客人遗留物品留在工作间。

 

2.        All linen and bedding must be placed on the shelves.

所有的布草和床上用品放在架子上。

 

3.        A par list of the exact stock required for each pantry to service all the rooms on that floor is to be set-up and placed in an obvious place to ensure all staff know the minimum requirements of stock for supplies and linen.

每个工作间有个准确的布草存量，把布草等放在明显的位置，保证员工知道备品和布草的最少需求量。

 

4.        The Floor Supervisor is responsible to check early morning to ensure there are adequate supplies for the whole day.

楼层主管负责每天早晨检查工作间，保证有足够一天用的备品。

 

5.        The PM Floor Supervisor is required to check all pantries and advise the overnight staff to restock where necessary so there are adequate supplies for the following morning.

中班楼层主管检查所有的工作间，建议夜班员工储备好所有的备品供早班用。

 

6.        All vacuum cleaners must be checked, emptied and cleaned daily by the Room Attendant.

楼层服务员每天检查和清洁吸尘器。

 

7.        Bedding, spare blankets, duvets, pillows, bed throws must be restocked as required.

床上用品，羊毛毯，鸭绒被，枕头均需要到布草房领取。

 

 

8.        Floor pantries will remain first of all storage places.

楼层工作间将是重要的储存处。

 

9.        Smoking is strictly prohibited in this area.

工作间严禁吸烟。

 

10.    Room Attendants are responsible to keep the pantry clean and tidy.

楼层服务员负责保证工作间的整洁。

 

11.    Floor pantries will be locked when not in use. The door should be kept shut at all times.

在不使用时，工作间的门要上锁。所有时间门要保持关闭。