我对最近居住过的一家英国酒店十分不满：环境肮脏、服务糟糕、餐厅食物难吃……我给酒店经理写了一封投诉信，提出我的意见和建议。

A Letter

Customer Services

Golden Gate Hotel

T409 North Street, London, UK

26 August 2014

Dear Sir or Madam,

I am writing to complain about the poor service given by your hotel.

A few days ago, I went to London for a business trip, and I stayed in your hotel. The room was so dirty, not only the wall paper was leaking, but there were also garbage on the floor. The quilts smell disgusting and there wasn’t any warm water in the bathroom. And when I called your room service, no one came to solve the problem,  and no explanation or apology was offered. Further more, the food which was served in the canteen tasted terrible! I complained to a member of stuff, who was most unhelpful and unsympathetic.

Later that evening I finally had enough and decided to talk with one of your mangers, but then your waitress told me none of them was at the hotel by then! Just what kind of hotel are you running? And by the way, I can fully assure you I am not picking holes or making a fuss over a trifle on purpose. Because my friend, Owen, who came to London with me, felt exactly the same.

As a result of the bad service, I didn’t sleep well that night, and the following day, I was twenty minutes late for an important meeting, which caused considerable difficulty and embarrassment.

In this circumstance I believe I am entitled to compensation. I am looking forward to hearing from you very soon.

Yours Faithfully

Terry Lambert