道歉信函 Letter of Apology

Thank you for your email of  ① (日期).I am writing to apologize for  ② (道歉原因).It is probable that on this occasion the mistake was made due to  ③ (造成错误的原因).

I have reported the details of this issue to  ④ (处理问题的相关部门).They will look into the matter and contact  ⑤ (能解决此问题的联系人) to solve the problem. We will send you  ⑥ (补偿金额)as compensation for your loss.

Once again, we request you to accept our sincere apology for the inconvenience this matter has caused to you. We can assure you that the same thing will never happen again.

○填充词

②此处可用其他道歉的原因来填充，如：

●  my late reply to your letter   我的回信延迟

●  not keeping our appointment   未能赴约

●  the errors in the invoice  发票中的错误

⑥此处可用其他补偿方式来填充，如：

●  a gift coupon  礼品券

●  a complimentary ticket 赠品券

●  a replacement goods  替换品

○替换句

●  解释错误原因

① Probably,… was made because of our inattention

② It is probable that our inattention brought about…

③ Probably, our inattention led to…

●  再次恳请对方接受诚挚道歉

① Once again, please accept our sincere apology for…

② We would like to apologize to you again for….

③ Once again, we request for your acceptance of our sincere apology for…

详细内容请参考《商务英文E-MAIL模板大全》