GOLDEN RULES

Less is more

Listen to the client

Design the inspection to the event/client

Spend your time with the client wisely

The Bid is frequently

WON or LOST

due to the site inspection

be open, honest andtransparent

Scoresheet or Personal Feeling?

sometimes it is allabout the scoresheet

sometimes it is an emotionalreaction

BEFORE YOU START

be thorough in your research

ask the right questions

discuss priorities

listen for what will be really important

ensure the itineraryis designed to meet their needs 'made tomeasure'

20 STEPS TO CONSIDER

1. Lead Up

2. Visas

3. Travel

4. Arrival

5. Meet & Greet –Transfer

6. Meet & Greet –Hotel

7. Dealing with traffic

8. Dealing with delays

9. The Programme –relevancy

10. Show off your USP

11. Free Time

12. Dinners

13. Help themimagine

14. Relax and Sleep

15. Partner Involvement

16. Meeting Politicians

17. Sightseeing

18. Gifts

19. Departure

20. Follow Up

Last but not least

Work together with the industry and the community and give the client an idea what great things they can expect

The “Feel good” and trust in your destination can win or lose you a bid

REMEMBER: