Janet Tan - Collis

Prepare, Propose, Present

Professionally

follow what we see in our mind and don't follow others.

intellect, interact and culutre are the key facors in future.

RFP: Request for Proposal, a solicitation, often made through a bidding process, by an agency or company interestd in procurement of a commodity, service or valuable asset, to potential suppliers to submit business proposals.  Wikipedia.com

Invitation to Bid, Request for Tenders, Request for Quote

Types of Proposals: conference/Meetings/Congress/Workshops, Incentive Programs, corporate/Social Events

Prepare: Do your research, Plan and conceptualize youre program concept, Send your enquiries to vendors, Collate all indicative rates, Create your proposal

Interpret & Propose, Case Study - Conference

What/Where/When/Who

Congress Name, Location, Date, Contact, Congress purpose, Type of Attendees, Accommodation(Hotel, Hotel Rooming needs, Meeting rooms needed)

Every moment inspires

服务创新设计

是多角化，还是聚焦，取决于市场和技术

会议产业有无限的可能， 

会议活动，会议视听，场馆经营 

世界越来越平/客户的期待越来越高/

服务是什么/给他人能量，让他复活/对他人的贡献力量/Walk Through共鸣感/加值服务/感动与品质过剩/120%

每一场会议都是演出/建构体验剧场（起点、节点和终点）/无缝接轨/正向思考、负面思考（心理学）/每一个时刻都是感动/策略性-服务流程设计/last mile最后一里路/直接与客户接触的人/向迪士尼学习/帮人创造快乐/aggressively friendly

为什么要创新/创新=改善流程/改变观点/批判性思考/逆向思考/设计创新服务/构建创新组织/赏与罚，赞美与责备/建构“感谢”的组织文化/服务是对他人的贡献/洞察力来自对人的关心/同与会者共鸣，建构体验/创造感动每一刻/ 

SMART

Specific明确/Measurable可考量/Attainable可达到/Relevant相关/Time-based有时间性

中国苏州国际旅游节，推广宣传苏州旅游，邀请200名旅行商和100名媒体，1年时间

会务：场地、邀请嘉宾、主题及PPT、环境布置、主持人、参会对象、邀请函、签到、活动、奖品、茶歇等

营销：主题及形象

活动管理：研究策划、现场管理、组织营销、事后工作