1.      不在别人背后说坏话和闲话，在别人背后只能说好话或者中性话，如果没有好话可说，就保持沉默，总之别人的事情，能不说最好不说，如果对别人不满，直接找当事人。

(Don’t speak ill words of other people behind them; I only speak good and neutral words of other people behind them, if I have no good words to say, and just keep silent. In a word, you had better not talk about other people’s things if you can. If you are not satisfied with other people, you directly go for other people.)

2.      少对别人批评，多对别人鼓励；如果批评别人，切忌直来直去，而应委婉含蓄。

(Criticizing other people less, encouraging other people more. If you criticize other people, you would rather use euphemism than speak bluntly.)

3.      说话一定要顾及别人面子，公开鼓励和表扬，私下批评，批评时先肯定别人的成就和优点，然后再指出别人的毛病，不要让别人产生羞辱感。

(You must consider other people’s face when you speak, encourage and praise other people publicly, criticize other people secretly. When you criticize other people, you should firstly affirm other people’s achievement and advantages, then point out other people’s shortcoming, and don’t let people feel shameful.)

4.      少说话、多倾听，多站在对方的角度来考虑问题，尤其是面对客户时。

(Speaking less, listening for other people more, you should consider problems standing in the angle of other people more, especially when you face customers.)

5.      多用“我们”、“咱们”，少用“我”、“你”等等。

(Using “us” more times than using “I”、“you” etc.)

6.      谈话时，多提及别人的事情，不要总是说自己怎么怎么样，而应该多问问对方过的如何，谈论对方的感兴趣的事情，鼓励对方说话。

(When you have a chat with somebody, you should mention other people’s things more times, don’t always talk about our own situation, and you should ask other people how is it going, talk about things that other people are interested in, and encourage other people speak more.)

7.      说话时，切忌太急，慢慢地、有条理的说整件事情；谨慎的说没把握的事情，不要承诺做不到的事情，承诺的事情一定要做到。

(Don’t be hurry when you speak, you should speak out entire things slowly and methodically; speak uncertain things carefully, don’t make a promise in the things that you can’t do, you must do the things that you make a promise in.)

8.      伤心的事情要与自己的知心朋友和亲人分享，因为他们比较懂你，如果与别人分享了，容易产生误解。

(You should share sad things with you own intimate friends and relatives, because they relatively understand you, if you share these things with other people, it easily triggers misunderstanding.)

9.      少抱怨、多行动、多理解，多看到别人的优点，反思自己的不足。

(Complaining about other people less, taking actions and understanding other people more. I would see other people’s more merits, and rethink my own shortcomings.)