How to be a better communicator                            如何成为一个更好的交谈者

 1.Introduce yourself immediately.  Whether talking in       1 立刻介绍你自己。 不管是与

person or on the telephone, begin the coversation with       人还是在电话中，在开始谈话时先

your name. It makes a person uncomfortable if he doesn't     说自己的名字。如果他不知道他和

know who he is speaking to.                                  谁在讲话。

 2.Use a good ,firm handshake. This is important for both    2 使用一种好的，固定的握手。这

men and women. When you introduced or meet someone,take      男人和女人都很重要。当你介绍或者

the initiative by putting your hand out first.               通过先伸手采取行动。

 3.Remember names. It's one of the best ways to show that    记住名字。这是一个最好的方式去表

you consider the other person important. Pay attention when   明你考虑到其他人的重要。注意当

a person introduces himself. Repeat his name immediately. If  一个人做自我介绍的时候。立刻重复

didn't catch his name, say so.                                他的名字，如果你没有记住他名字，

                                                              这样说。

 4.Make eye contact when you are speaking. When someone     在说话的时候保持目光的接触。当别人

else is talking, lool directly in his eyes. Eye contact     在讲话的时候，正视别人他的眼睛。目

communicates confidence in yourself and interest in the     光交流使你自信而且表明你的兴趣在别

other person. If you don't make eye  contact, you may       人身上。如果你不保持目光接触，你可

untrustworthy.                                              能不值得相信。

 5.Talk positively. People are eager to communicate with    积极地谈论。人们渴望去和乐观的人交

optimistic people. Avoid complaining. Nobody wants to       流。避免抱怨。没人喜欢和一个消极的

communicate with someone who is negative.                   人交流。

 6.Listen actively. Listening is not a passive skill.     积极地听。听不是一个有激情的技巧。

When your partner is speaking, you should show  her       当你的拍档在讲的时候，你要通过点头

that you are listening by nodding your head and using     和使用像我知道了，哈，真的吗这类引语

 discourse makers like-- I see，ah ha.Really!             来表明你在听他讲。

7.Focus on others. By focusing on the other person you    重点放在其他人身上。通过注意其他人表

are showing that you are interested in them and care      明你对他们感兴趣，在意他们。表现出你

about them. Give your full attention and act as if her    全部的注意力而且要把她的问题当成你的

problems were your problems. Encourage your partner to    问题。鼓励你的拍档去谈论她自己。没有

talk about herself. Nobody likes to communicate with      人喜欢交流时谈论他自己。

someone who talks about himself.

8.Clarify information. Make sure what your partner has    8 概括你的信息。确认你的拍档已经说

said. Repeat it by using your own words. She will be      的。通过你自己的语言重复。她将会因为

very impressed by your effort to understand.              你努力的理解而深深的感到。

9.Organise your communication. Make sure that your        9 组织你的谈话。保证你的谈话是有组织

communicaiton is organized and logical. Avoid repetition. 而且有逻辑性的。避免反复。明确你的

Clarify what your are communicating by signposting        谈论通过这样的词语（首先，接着，最

.[first, second, finally, to summarize, however]          后，总之，然而）

10.Don't interuppt. Avoid interuppting your partner and   10 不要打断。避免打断你的拍档而且不

don't finish her sentences for her. Be patient and listen  要结束她的句子。要耐性而且要在回答

carefully before answering.                                之前认真地听。