How to Avoid the 7 Deadly Website Sins
(2011-07-29 08:44:44)
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Your website is anything but
mobile-friendly. Almost 5 billion people
have mobile
phone subscriptions out of a population of
approximately 7
billion people. Still think you don’t need a
fast, well-designed, and efficient mobile-friendly
site? Your customers do.
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SEO optimization is more important to you than
readability. Sure, you got me there with
high-ranking keywords, but once I arrive I want to read something
written by and for real people. Blatant SEO
tactics come across like a car dealer bait-and-switch tactic.
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Your About Us page is about everything
else. Visitors want to know who you are,
what you do, and how to reach you. Fluff, jargon,
hype… none of that belongs on an About Us page.
Fortunately it’s easy to create
a better About Us page. Be real — your
customers will respond.
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You use auto-play audio or
video. No one wants to turn off the
video… or turn down the sound… plus, except in very specific
situations and industries, it’s kinda tacky. When
that smarmy guy walks across the screen to tell me about an amazing
opportunity, I walk off to another site. If you
include video or audio, let visitors choose to access it.
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Users need to learn how to use your
site. Any time an operation or a page
itself requires some sort of instructions, your site is
broken. Be clear. Be
straightforward. Make next steps intuitive.
Sometimes a little site reorganization or a different navigation
structure is all you need. Remember, any time
visitors have to figure out what to do next, they leave.
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You don’t include a search
function. Maybe a small website doesn’t
need an internal search function, but why take the
chance? Many people would rather use a search
function than take the time to explore. Since
hundreds of millions of Google searches are performed every day, at
least a few of your visitors will be happy to see a search
function.
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Your website doesn’t deliver on advertising
promises.Anyone can run an AdWords campaign and generate
traffic, but what happens when a visitor lands on a page that only
partially relates to the ad? They
leave. Include one main call to action, make sure
each page has a clear purpose, and don’t throw everything you have
on a page in the hope something will create a
response. Make sure your pay-per-click ads
deliver exactly what they promise.
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