You can collect the dump containing the diagnosis information either in HANA Studio, directly from the command line, DBACOCKPIT or SAP HANA Cockpit:

1. In the Administration Editor in HANA Studio, choose the Diagnosis Files tab. If the system is offline, the Administration editor opens in diagnosis mode:
2. 1. Choose Diagnosis Information > Collect
   2. Select whether System Views should be included (in earlier HANA revisions this option was offered in the step before by choosing "Collect with SQL" or "Collect without SQL) and the date range for which you want to collect the diagnosis information.
   3. Click the "Finish Button" to trigger the collection of diagnosis information
   4. See below section 'Where to Download' to download the collection
      
      
3. You are logged on as the operating system administrator adm on the command line:
4. 1. Change to directory where the fullSystemInfoDump.py script is located (terminal shortcut "cdpy") i.e. $DIR_INSTANCE/exe/python_support

   2. For a database in a single-container system please execute: python fullSystemInfoDump.py --days=
      For a database in a multiple-container (MultiDb, MDC) system, you must also specify name of the tenant database with the corresponding option.
      For a tenant database: python fullSystemInfoDump.py -t --days=
      For the system database: python fullSystemInfoDump.py -t SYSTEMDB --days=

5. You are logged on to DBACOCKPIT
6. 1. Go to Diagnostics/Diagnosis Files, in the upper task bar click "List Diagnosis Information"  [Requires permissions "GRANT SELECT ON SYS.FULL_SYSTEM_INFO_DUMPS" (available in HANA Revision 101 and later), "EXECUTE on the procedure SYS.FULL_SYSTEM_INFO_DUMP", "EXECUTE on the procedure SYS.FULL_SYSTEM_INFO_DUMP_CREATE", "EXECUTE on the procedure SYS.FULL_SYSTEM_INFO_DUMP_RETRIEVE", "EXECUTE on the procedure SYS.FULL_SYSTEM_INFO_DUMP_DELETE"]
   2. 1. If systems views shall be included then the following permissions are required as well [SELECT on SYS_STATISTICS schema, SELECT on SYS_EPM schema, EXPORT privilege]
   3. Go to Diagnostics/Diagnosis Files, in the upper task bar click "Generate RTE Dump" [Requires permission "GRANT Resource Admin]
      
      Those features require the following SAP_BASIS Support Packages:
   4. • 7.51 (all service packs)
      • 7.50 (SP01 and higher)
      • 7.40 (SP14 and higher)
      • 7.31 (SP18 and higher)
      • 7.30 (SP15 and higher)
      • 7.02 (SP18 and higher)
        
        
7. Open SAP HANA Cockpit 
8. 1.  Click the tile "Resource Directory"
   2. Select your SYSTEMDB entry
   3. Search for the tile "Alerting and Diagnostics", here click "Manage full system information dumps"
   4. In the right upper corner you find "Collect Diagnostics" -> "Collect from Existing Files"
   5. Keep the 7 day range if your issue was in this time or change appropriate.
   6. Then click "Start Collecting"
   7. HANA Cockpit will create a Full System Information Dump for the SystemDB and all Tenants.

Note: For storage reasons, by default only trace files of the last 7 days are collected unabridged (time range can be modified). In case the incident you would like to report happened more than 7 days ago, please make sure to include all the traces since the time of the occurrence by using the corresponding option "-d " or "--days=". For example, to include all trace files from the last 14 days, use python fullSystemInfoDump.py --days=14

The collection represents a snapshot of the HANA database including:

• The trace files of each host in the landscape i.e. $DIR_INSTANCE//trace/.
• The database configuration files.
• The backup logs, crashdump files & recorded performance trace files.
• A runtime dump for each indexserver.
• Among a set of other trace / configuration files, please refer to the documentation referenced for details

For storage reasons, by default only trace files from the last 7 days are collected unabridged (time range can be modified).

Where to Download

You can download the collection of diagnosis files (ZIP-archive having file name pattern fullsysteminfodump_____

__.zip):

1. In the Administration Editor in HANA Studio, choose the Diagnosis Files tab, then select Diagnosis Information > Collect... to download the full-system-info-dump.

2. Directly from the directory DIR_GLOBAL/sapcontrol/snapshots which typically points to /usr/sap//SYS/global.

As the size of the ZIP-archive created usually exceeds the maximum upload size of attachments in incidents, please either request a repository link or sFTP (see KBA 2077673) share from the Support Engineer for uploading the trace files.

Additional information to avoid running into known problems:

• Do not collect the full-system-info-dump from a standby host in distributed landscape when using SAP's Storage Connector (see SAP Note 2014225 for details).
• For HANA revision 74.04 and lower please choose the command line option (see SAP Note 2040144 for details).
• In rare cases and before HANA revision 80, the python call from the command line lead to high CPU usage. To limit the resources allocated by python, you can assign a lower priority to this process call by using "nice -19 python ...".