1：管理层已经向你保证如果你提前完成该项目，客户会给你一部分奖励。在最后完成一主要的交付成果时，你的团队告诉你该应付成果满足合同的要求但是不能提供客户所需的功能。如果该交付成果已经晚了，所以项目不能提前完成了。你应该采取什么措施？

Management has promised you part of the incentive fee from the customer if you complete the project early. While finalizing a major deliverable, your team informs you that the deliverable meets the requirements in the contract but will not provide the functionality the customer needs. If the deliverable is late, the project will not be completed early. What action should you take?

A：就这样递交交付成果

Provide the deliverable as it is.

B：告诉客户情况是这样的，寻找一个双方都能接受的解决方法

Inform the customer of the situation and work out a mutually agreeable solution.

C：开始由客户编写引起延误的列表以准备谈判

Start to compile a list of delays caused by the customer to prepare for negotiations.

D：悄悄削减其它活动以为修复该交付成果节约时间

Cut out other activities in a way that will be unnoticed to provide more time to fix the deliverable.

正确答案：B

解析：选项A和D忽略了客户的最大利益。应已与其它变更命令一起解决了任何延期，所以选项C不对。正确的解决方法是和客户谈(选项B)。你也许还能赢得奖金并找到一个双方都同意的解决方法。想想告诉客户能带来的商誉。

 

2：过程改进计划说明了分析过程以及帮助识别浪费和非增值活动的步骤，下列哪一项是该计划及工程的最佳描述？

The process improvement plan details the steps for analyzing processes and facilitating the identification of waste and non-value activity, Which of the following best describes the processes involved in this plan?

A：边界过程、配置过程、度量过程和绩效改进目标

Boundaries process, configuration process metrics process and targets for improvements on performance

B：边界过程 质量控制、度量过程和绩效改进目标

Boundaries process, quality control, metrics process and targets for improvements on performance.

C：边界过程 纠正措施、度量过程和改进过程

Boundaries process, connective action, metrics process, and improvements process

D：边界过程、配置过程、度量过程和改进过程

Boundaries process, configuration process，metrics process，and improvements process

正确答案：A

解析：过程改进计划是规划质量管理过程的产物，具体内容见8.1.3.2。

 

3：下列哪项不属于质量审计？

All of the following are part of quality audits EXCEPT?

A：决定项目活动是否与组织政策一致

Determine whether project activities comply with organizational policies

B：决定低效和无效的政策

Determine inefficient and ineffective policies

C： 通过瑕疵修复

Validated defect repair

D： 确定实施核准的变更请求

Confirm the implementation of approved change requests

正确答案：C

解析：读题，“哪项不属于质量审计”。通过瑕疵修复属于控制质量，所以不是质量审计，质量审计是在质量保证过程中完成的。

 

4：质量团队对项目执行一项审计,发现可交付成果存在一个问题，项目团队应该采取下列哪一项措施？

The quality team performs an audit on the project and finds an issue with a deliverable. The project team should do which of the following?

A：创建变更请求，遵循整体变更控制

Create a change request and follow the integrated change control.

B：立即解决问题

Fix the issue immediately.

C：为这个问题做估算，并解决问题

Do an estimate for the issue and fix the issue.

D：组织团队召开会议，讨论这个问题

Call the team for the meeting and discuss the issue

正确答案：A

解析：见PMBOK2012中8.2.3.1-变更请求。

 

5：项目X 处于测试阶段，并落后于进度，测试团队测试出缺陷，并将其报告给测试经理，这些缺陷归因于11项需求中的4项需求。由于项目落后于进度，项目经理对大量的未解决的缺陷表示担心。项目经理应该采用哪一种工具来分析？

Project X is in the testing phase and is behind schedule. The testing team identifies and reports them to the test manager. These defects are attributed to 4 of the 11 requirements. Since the project is behind schedule, the project manager concerned with the high number of defects that are still outstanding. What tool should the project manager use to analyze this situation?

A：直方图

Histogram

B：帕累托图

Pareto chart

C：鱼骨图

Fishbone diagram

D：快速跟进和赶工

Fast tracking and crashing

正确答案：B

解析：参见PMBOK2012 中 8.3.2.1，选B。

考点：帕累托图。

 

6：下列哪一项技术使用了基于“为什么、为什么”以及“如何、如何”图表的信息？

Which technique uses information based on “why-why” and “how-how” diagrams?

A：失效模式与影响分析（FMEA）

Failure Mode Effective Analysis (FMEA)

B：纠正和预防措施（CAPA）

Corrective and Preventive Actions(CAPA)

C：根本原因分析

Root cause analysis

D：帕累托图

Pareto diagram

正确答案：C

解析：分析：8.3.2.1控制质量-工具-因果图，又称石川图或鱼骨图，直观地显示各种因素如何与潜在问题或结果相联系。沿着其中某条线不停地问“为什么”或“怎样”就可以发现某个可能的根本原因。“为什么、为什么”以及“如何、如何”图表看用于根本原因分析，还可用于风险分析。

 

7：项目团队成员向项目经理汇报工作。项目收尾之后，项目团队解散并被分配到另一个项目中去。这种组织属于下列哪一种组织结构？

The project’s team members report to the project manager. After the closure of the project, the team is released and allocated to another project. The organization follows which of the following structures?

A：复合型组织

Composite

B：职能型组织

Functional

C：项目型组织

Projectized

D：矩阵型组织

Strong matrix

正确答案：C

解析：此题分析的关键在于团队成员向PM汇报。参考PMBOK2012中2.1.3小节。

 

8：一家公司的管理团队希望雇佣一名资源，来管理对公司现有产品的软件升级。该产品是某个部门多个产品的其中一个产品，且该部门还有其它重要活动.那么应该选择下列哪一个候选人来管理软件更新？

A company’s management team wants to hire a resource to manage a software update to the company’s existing product; the product is one of several in a department that has other important activities. Which of the following candidates should be selected to manage the software update？

A：经验丰富的软件开发人员

Experienced software developer

B：外部顾问

External consultant

C：部门经理

Department manager

D：兼职项目经理

Part-time project manager

正确答案：D

解析：根据题意，新雇佣的资源是为了管理软件更新项目，所以应该雇佣一个项目经理，项目经理是实现项目目标的个人，所以选D。

参见PMBOK2012 中 1.6及2.2。

考点：项目经理的职责。

 

9：WBS及WBS词典已经完成，项目团队开始识别风险。发起人找到了项目经理，要求制定一个100,000美元的责任分配矩阵。项目的在三个国家进行，使用人员14人。项目预计风险很小，而且项目经理以前做了很多类似的项目。接下来项目经理应该所什么？ 

The WBS and WBS dictionary are completed. The project team has begun working on identifying risks. The sponsor contacts the project manager, requesting that the U.S. $l00，000 responsibility assignment matrix be issued. The project has a budget of and is taking place in three countries using 14 human resources. There is little risk expected for the project and the project manager has managed many projects similar to this one. What is the next thing to do?

A：理解类似项目发起人的经验教训

Understand the experience of the sponsor on similar projects.

B：创造活动清单

Create an activity list.

C：确保项目范围得到了定义

Make sure the project scope is defined.

D：完成风险管理，制定责任分配矩阵

Complete risk management and issue the responsibility assignment matrix.

正确答案：B

解析：首先看看项目团队选择计划的顺序。了解发起人看起来是个不错的想法，因为发起人也是项目干系人，了解了他们也是分析干系人的一部分，但这应该发生在WBS创建前。在规划项目时，项目范围就已经定义了（选项C是定义项目范围说明书的另一种说法）。选项D不是最佳答案，因为项目团队可能没有按照项目目标方向前进。其它工作，如创建网络图等应该在风险有效识别前完成。只有活动清单（选项B）在WBS和WBS词典后完成。

 

10：以下哪个选项所描述的活动都最好的运用了以前项目的历史记录？

Which of the following describes the BEST use of historical records from previous projects:

A：估算、生命周期成本及项目规划

Estimating, life cycle costing and project planning

B：风险管理、估算及创建经验总结

Risk management, estimating and creating lessons learned

C：项目管理规划、估算及创建项目状况报告

Project management planning, estimating and creating a status report

D：估算、风险管理及项目规划

Estimating, risk management and project planning

正确答案：D

解析：PMBOK P27 2.1.4 组织过程资产 选项A中生命周期成本、选项B中经验总结及选项C中创建项目状况报告不需要使用历史数据