I planned to go China this August, in order to put local mobile sim card to the current phone I am using, I unlocked the sim several months ago. But I was not sure how to transferred contacts from sim to my phone, so I called T-mobile customer service tonight for help. A lady on the line who instructed me to go menu first and press contacts, then go to settings, select memory status, press phone. I did what exactly she told me to do and right after that I took sim out of my phone, and click name, all the contacts are shown right away. That made me so happy.

 But the happiness truly does not last long. Soon I found that all my images and music files are gone. I started being worried. In order to regain the missed file, I called T-mobile customer service again. A gentle man asked for my permission to record the conversation, I agreed. Then he asked me about what I did with the phone. I told him what I have described above. He then told me it was impossible to lose the images if I just did contact transferring from sim to phone like that. He suspected that I accidentally erased the file but I didn’t. There was only 15 minutes between the first and the second call, how could I delete over 400 files in such short time? He explained that there is a feature called Restore factory settings. Let you restore the phone back to the factory conditions. If I used it, I might lose my file in the memory.   I confirmed that I didn’t use that function. I told him I just wanted to recall the memory and hope he could help me. After that, he asked me if I have registered an account with t-mobile.com? I said no, then he regrettably told me that there’s no way to restore the data. I asked if this is temporary lost, and files will come back later?  If so, that would be a miracle, he said and he asked if there’s any else he could help me tonight, I told him this is the main problem I have for tonight…

          I was so upset for losing those files. The phone call was over, but I told myself not to give up finding the data. I shut down and restart the phone several time, went menu – gallery – memory card, repeatedly doing that, however, I still couldn’t find what I wanted. I was beginning to realize that this thing was serious, and there was no word could express the feeling I had. You could read the disappointment on my face if you were with me at the time. I told myself not to give up. I tried to connect my phone to computer, then I saw data storage, I selected it, it started transferring data, after that I press done. To my surprise, all my images and music files came back. I was so happy with this ending and I felt glad that I never gave up hope to find my file back and I finally got them back. I told a friend of mine about 28 minutes ago that I was going to write an on-line journal about this, share my experience with my online friends and I have done it now.