It is imperative that patients are contacted regarding their upcoming appointments, as well as contacting those patients that are due but have not made their appointments.  Their appointments must also be “confirmed.” With the technology that is available today in the dental office, these contacts can be made via email, automated phone calls or text messages, as well as traditional communication with mail and employee-placed telephone calls.

There was a day when the attitude of the dental practice was that it is the patients’ responsibility to contact the practice or remember their appointments - no need to “baby-sit” the patient. If you still have this attitude, you either don’t need or want to increase your patient base!