顾向恩：2011澳门博彩业从业员生活状况研究_程阳彩票_KevinCheng

曾發表的論文(Papers):

澳門博彩業從業員生活狀況研究
運用概述層次分析法和聯合分析對澳門賭場的特點所做的實驗研究
彩民購買體育彩票的考慮因素研究
Strategies for Macau's Development
Analysing employee attitudes towards ISO certificate
Charting Staff Attitude along the Journey towards Getting ISO Certification
A Study of the Perceived Impact of ISO Certification on Companies & Individuals through Q Methodology
Customer Segmentation through Quality Service Expectation
Importance Satisfaction Gap Segmentation of Thread Customers in Hong Kong
Quality Self Assessment Scheme for SMEs in Hong Kong SAR
Introducing the Concept of Importance Attachment in studies in Quality Management
用價值分析計算的顧客喜好程度來細分餐飲業市場
A Stratlogic Approach to Review Positioing of Casino Games in Macau
BSQ 戰略模型的應用案例：香港品質管理協會
以MDS分析博彩遊戲的定位
以多維尺度(MDS)分析澳門酒店的定位
澳門博彩業的優劣機脅分析
有效的行動學習
顧客關係管理(CRM)關鍵成功因素
Holistic Approach for Diagnosing, Prioritising, Implementing and Monitoring Effectives
Evolution of a Structural Approach to Scan External Environment
Measuring Service Quality (SERVQUAL) of Casinos in Macau
博彩業所需的培訓需要分析
從FMEA到SMEA
利用聯合分析衡量顧客關係管理的成功因素
Contrasting the Service Quality among Casinos in Macau
服務素質對比分析
Developing Strategies for the Government of Macau SAR with SWOT Analysis
A Pragmatic and Holistic Approach to Strategic Formulation through Adopting Balanced Score Card
關鍵品質管理 vs 全面品質管理
Assessment of Business Competitiveness Scheme for SMEs in Macau
Strategies for Macaus Development
利用聯合分析量度顧客購買體育彩票的考慮因素

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