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Tennessee Education Lottery Concludes Inaugural Emerging Leaders Program

Tennessee Education Lottery Concludes Inaugural Emerging Leaders Program

Twelve Lottery Professionals Complete Program

Twelve lottery professionals recently completed the first Emerging Leaders Program at the Tennessee Education Lottery.

The program started in June 2010, first with a management-training course entitled DISC Self Assessment and Personal Goal Setting. Following that was the first regular session, which included an introduction to the industry by President and CEO, Rebecca Paul Hargrove and a presentation about business continuity by Andy Davis, the Lottery’s Chief Financial and Information Systems Officer.

There were 31 applications for the program among the Lottery’s approximately 165 employees. Everyone under the senior management level was encouraged to apply. For the first class of 2011, 12 employees were selected, based on their qualifications, personal essays and letters of recommendation.

This inaugural continuing education opportunity concluded with presentations from three groups comprised of four members each. The project required the groups to assume positions on the executive management team of the Tennessee Education Lottery. They were asked to look at the corporation’s business and identify accomplishments over the next five years. The task began with two basic questions:

• What are the biggest issues facing the Tennessee Education Lottery?

• How can the corporation increase sales and raise more dollars for the programs it funds?

For the final phase of the program, each group was tasked with designing a multi-media presentation that highlighted the team’s approach to the two questions above. Each of the team members were required to participate in the presentation and all of the actions proposed were required to be thoroughly researched and in compliance with general accounting principles, the Tennessee Lottery for Education Implementation Law and all other applicable state and federal laws.

Team A comprised of Camille Shakir, Barry Shead, Nakia Raleigh, and Greg Heiman began by asking the all in attendance two questions:

• How can we make this lottery brand bigger than it is now?

• How to make the passion rise to the level they feel…the passion of lottery?

Team A proposed creating an in-house public speakers bureau that included corporation wide participation. Enter the “Ask Me” program. The implementation of this program would include a selection process, training, development, and mentorship. The goal is to engage current players while creating a new player base through a grass roots movement. According to their research, 14 other lottery jurisdictions have a speakers program.

Team B, comprised of Nancy Williams, Sandy Be- Coats, Ron Jackson, and David Kan discussed the idea of predictive ordering.

The group looked at the vending machine business model. In this model, no commissions are paid but instead the lottery leases space from an individual store. The group also looked at manned kiosks. The group felt that if inventory could be monitored accurately, certain efficiencies could be achieved. It was estimated that predictive ordering could lower costs and increase profits for a greater return to the programs the lottery supports.

Team C, comprised of Kerry Dye, Carrie Poss, Brandon Jones, and Matt Beatty discussed debit card usage for payment in the purchase of lottery products.

The group stated that 34 of 44 U.S. lottery jurisdictions allow the use of debit cards. Their research also found a recent survey from MTSU that highlighted 71 percent of people use a card and not cash. Their five year plan was structured to possibly implement the use of debit cards though planning and the goal of legislative support to pass a debit card measure.

Upon completion of the group presentations, TEL judges President and CEO Rebecca Paul Hargrove, Executive Vice President and General Council Wanda Wilson, Executive Vice President, Sales and Marketing Sydney Chambers, Chief Financial and Information Systems Officer Andy Davis, and NASPL Executive Director David Gale recessed to discuss and decide the winning group.

During the awards ceremony, Paul Hargrove thanked the participants for their hard work. “I’m impressed with the presentation skills of all that participated today. Each is a viable concept that could benefit education,” said Paul Hargrove.