程阳：美国德州彩票战略规划2011-2015年

Texas Lottery Commission Agency Strategic Plan

For the Fiscal Years 2011 – 2015 Period

Texas Lottery Commission     [S]
 

 

RELEVANT STATEWIDE GOALS AND BENCHMARKS

 

Following are the statewide goals and benchmarks that are relevant to the activities of the Texas Lottery Commission.

 

ECONOMIC DEVELOPMENT

 

Priority Goal: To provide an attractive economic climate for current and emerging industries that fosters economic opportunity, job creation, capital investment, and infrastructure development by:

 

• Promoting a favorable and fair system to fund necessary state services;

• Addressing transportation needs;

• Promoting a favorable business climate; and

• Developing a well trained, educated and productive workforce.

 

Relevant Benchmarks:

 

• Per capita gross state product

• State and local taxes as a percentage of personal income

• Texas unemployment rate

• Median household income

• Number of new non-government, non-farm jobs created

• Number of new small businesses created

 

REGULATORY

 

Priority Goal: To ensure Texans are effectively and efficiently served by high-quality professionals and businesses by:

 

• Implementing clear standards;

• Ensuring compliance;

• Establishing market-based solutions; and

• Reducing the regulatory burden on people and business.

Relevant Benchmarks:

• Percent of documented complaints to licensing agencies resolved within six months

• Number of new business permits issued online

 

GENERAL GOVERNMENT

 

Priority Goal: To provide citizens with greater access to government services while reducing service delivery costs and protecting the fiscal resources for current and future taxpayers by:

 

• Supporting effective, efficient, and accountable state government operations; Internet

• Total savings realized in state spending by making reports/documents/processes available on the Internet and accepting information in electronic format.

 

HEALTH AND HUMAN SERVICES

 

Priority Goal: To reduce dependence on public assistance through an efficient and effective system that promotes the health, responsibility, and self-sufficiency of individuals and families.

 

• Percent of parents awarded child support payments who receive them Texas Lottery Commission programs and strategies also indirectly support the following statewide goals.

 

EDUCATION—PUBLIC SCHOOLS

 

Priority Goal: To ensure that all students in the public education system acquire the knowledge and skills to be responsible and independent Texans by:

 

• Ensuring students graduate from high school and have the skills necessary to pursue any op tion including attending a university, a two-year institution, other post-secondary training, military or enter the workforce;

• Ensuring students learn English, math, science and social studies skills at the appropriate grade level through graduation; and

• Demonstrating exemplary performance in foundation subjects.

 

PUBLIC SAFETY AND CRIMINAL JUSTICE

 

 Priority Goal: To protect Texans by:

 

• Preventing and reducing terrorism and crime

• Securing the Texas/Mexico border from all threats

• Achieving an optimum level of state wide preparedness capable of responding and recover ing from all hazards

• Confining, supervising, and rehabilitating offenders.

 

AGENCY VISION

 

To be the preeminent Lottery and Charitable Bingo agency through innovative leadership.

 

AGENCY MISSION

 

Texas Lottery: The Texas Lottery is committed to generating revenue for the state of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standards of security and integrity, set and achieve challenging goals, provide quality customer service and utilize a TEAM approach.

 

Charitable Bingo: Provide authorized organizations the opportunity to raise funds for their charitable purposes by conducting bingo. Determine that all charitable bingo funds are used for a lawful purpose. Promote and maintain the integrity of the charitable bingo industry throughout Texas.

 

AGENCY CORE VALUES

 

Integrity and Responsibility - The Commission works hard to maintain the public trust by protecting and ensuring the security of our lottery games, systems, drawings and operational facilities. We value and require ethical behavior by our employees, licensees and vendors. We promote the integrity of charitable bingo in Texas for the benefit of charitable organizations.

 

Innovation - We strive to incorporate innovation into our products to provide the citizens of Texas with the best entertainment experience available through our products. We pursue the use of technology that enhances the services that we provide to our customers and reduces our operating expenses.

 

Fiscal Accountability - We emphasize fiscal accountability by ensuring that all expenditures directly or indirectly generate revenue, enhance security, fulfill regulatory requirements, improve customer service and/or boost productivity. We recognize our responsibility in generating revenue for the state of Texas without unduly influencing players to participate in our games. We maximize benefits to charities through the continual examination and review of charitable bingo operations.

 

AGENCY CORE VALUES (CONT’D)

 

Customer Responsiveness - The Commission takes pride in providing exemplary service to the people of Texas through the courteous dissemination of clear and accurate information about our products, services and regulatory functions. We seek and respond to feedback expressed by our employees, retailers, licensees and the playing and non-playing public. We apply this feedback in the development of our products and in the services that we provide.

 

Teamwork - We are committed to creating an environment of mutual respect where open, honest communication is our cornerstone. We embrace the diversity of our team and individual perspectives in working together to achieve our common goals.

 

Excellence - We strive for excellence by taking a position of leadership on issues that impact the Commission and achieve challenging goals by focusing on our core values.  

 

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