As some of you may realize, we at Northwest have maintained a relationship with the moderators of the NW forum for a number of years.

Recently we saw the need to create a FlyerTalk screen name to address a misunderstanding of program rules directly and clarify our message to frequent travelers. Until now, we have held back our direct involvement in this community to allow us to monitor feedback and work through forum moderators with info mal communications. Last week, we created NW scoop – our persona within the FlyerTalk community.

We continuously try to improve and we recognize that frequent travelers have some of the best ideas for running an airline. The more communication we have with you, the better we become and the more we can adapt to your travel experience.

Please note that this account will not accept instant messages or e-mails. This was a conscious decision so we can keep customer service issues within established procedures; first so they are handled appropriately and secondly, so we can continue to track issues effectively and monitor trends. I encourage you to submit both compliments and complaints using TTU.

Finally, we are not here to edit or control the dialog. This is your community – we are merely a participant in it. We hope that our participation provides greater insight into Northwest Airlines and WorldPerks. Whenever possible, we will send out info mation to respond to issues as they come up, but we also acknowledge that often some of the best responses come from you.

I look forward to a new way of interacting with you.

NW scoop

您或许已经注意到，我们西北航空在这个论坛上和论坛管理员们已经有了很多年的合作。

最近，我们感觉到，有必要在Flyertalk上创建一个用户名，来陈述关于Worldperks（西北常旅客计划）的一些误解并且对常旅客们表明我们的观点。一直以来，我们都采取非正式的交流方式，即通过版主，来了解旅客们对我们的反馈。现在，我们创建了NW scoop（中文含义为：西北独家新闻）这个用户名，使我们在FlyerTalk论坛的一员。

我们一直以来都在努力改善我们自己的工作。而且，我们认为常旅客们有很多关于运行航空公司的好主意。我们与您沟通得越多，我们就会变得更好，我们的产品也会更适合您的旅行需要。

请注意，这个用户名不会接受站内短信和email。我们有意这么做是因为我们能保证我们的客户服务通过正常的渠道：1）我们能准确处理反馈和意见 2）我们能有效跟踪这些问题。所以我建议您把您的表扬或者批评通过TTU发送给我们。（TTU=Talk to US。旅客可以在西北网上填表，把自己的问题，表扬或者批评，发送给NW。而NW这个网络客服被认为是北美航空公司中效率最高，客户服务最好的网上沟通方式）

最后，需要说明的是，我们在这里不是为了编辑或者控制你们的言论。这是你们的社区，我们只不过是论坛的参与者。我们希望我们的参与能让您更好的领悟西北航空和Worldperks常旅客计划。虽然我们会在必要的时候对一些问题给与回应，但我们认为，对这些问题的最好的回应来自你们自己。

我期待这种全新的沟通方式。

NW scoop