1.接电话必备第一句：自报家门
经典表达：
Hello, ABC Company. This is XXX. How may I help you?
您好，ABC公司，我是XXX。有什么可以帮您吗？

举一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX。

2.接电话必备第二句：Ta不在，请稍等片刻。
经典表达：
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗？

举一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句：我为您转接。
经典表达：

I’ll transfer your call to XXX。
我将为您转接到XXX。

举一反三：

I’ll transfer you over to XXX’s line。
I’ll put you through。
I’ll put XXX on the phone。
I’ll get XXX for you。
I’ll connet you。

4.接电话必备第四句：稍后再打给您。

经典表达：
Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗？我稍后再打给您？

举一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number。

5.接电话必备第五句：您需要留个口信吗？

经典表达：
May I take a message for you?

我能为您留个口信吗？

举一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?

 

注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。

 

6.接电话必备第六句：您能再重复一遍吗？

 
经典表达：
Would you repeat that please?

请您再重复一次好吗？

举一反三：

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

 

7.接电话必备第七句：感谢致电，结束通话

 

经典表达：

Thank you for your calling, have a nice day。

 
感谢致电，祝您度过愉快的一天。

举一反三：

Thank you for calling, goodbye。
Thank you very much, goodbye。