USEFUL SENTENCES:   

    In this part there are many useful words, expressions and sentence patterns that are used in business letter writing. We offer these sentences for you to learn from and hope that they will be helpful in your letter writing study.

Concerning Delay in Shipment

l. You have confirmed our order, but to our surprise, we have not yet received the goods or any advice from you when we many expect delivery. 

2. You wrote that our Order No. C145 was almost ready for transport and that your advice would soon follow. Nearly a month has passed since then, yet we have heard nothing from you about the consignment.

3. We are still without your Advice of Dispatch of the cameras, while we are receiving urgent request from customers and you will understand that this delay places us in an awkward position.

4. For some time past we have been urging you for an immediate dispatch of these goods, and unless this order is already on the way, it will arrive too late for the season, and so be of no use to us.

5. The articles have just been received after a delay of a fortnight, for which no explanation has yet been given to us.

Concerning Poor Packing

1. On unwrapping the cases, we find the goods partly soaked by rain.

2. We found half the goods broken.

3. We have examined them one by one, and found that each of them was leaking more or less.

4. The seams of the gunny bags do not appear to have been strong enough, with the result that they have given way, thus allowing the contents to run out.

5. We have just received the 50 cases of chinaware shipped by s.s. Dongfeng on our Order No l34 but regret to inform you that Cases Nos.13 & 26 are broken and their contents badly damaged through faulty packing.

6. The packing inside the case was too loose(was insufficient ) with the result that there was some shifting of the contents and several cups and plates have been broken. The attached list will give you details.

7. We regret to inform you that one of the cases of your consignment arrived in a badly damaged condition. It is BF\46 containing spare parts. The lid was broken and the case with its contents crushed, it looks as if the case was not strong enough to stand the voyage. We have examined the contents and find that 15 pieces were missing and the rest unfit for use.

8. It was disappointing to learn that so many of the articles sent in our consignment were damaged and we are sorry that you should have missed the opportunity of including them in your January sales.

Concerning Poor Quality

1. Comparing the goods received with the sample, we were surprised to find that the color is not the same.

2. The quality of your shipment for our Order No. 1453 has been found out not in conformity with the agreed specification. We must therefore lodge a claim against you for the amount of US$ l0,000. The CCIB survey report is forwarded herewith and your early settlement is requested.

3. The goods delivered is not up to the standard of samples. The pattern is uneven in places and the coloring varies.

4. The goods have not turned out to our satisfaction, the quality being so poor as to render them unsuitable for the requirements of this market. As the whole parcel is quite useless to us, we must ask you to refund us the invoiced value and the inspection fee as per the statement of claim enclosed. We trust that our claim will have your prompt attention, and as soon as settlement is made, we shall return the goods to you at you expense.

Concerning Shortage

1. We regret to point out that a shortage in weight of 210 lbs was noticed when the goods arrived.

2. Carton 17 was found to be 5 packages short. As the carton was in good shape and does not appear to have been tampered with, we surmise that they must have been short-shipped. (Please do not trouble to send a replacement, but adjust your invoice)