"Silence may be golden,but it could be killing your company."

   Silence is not only ubiquitous and expected in organizations but also extremely costly to both the firm and the individual."Silence can exact a high psychological price on individuals,generating feetings of humiliation,pornicious anger,resentment and the like that,if unexpressed contaminate every interaction shut down creativity and undermine productivity."

   Silence often starts when we choose not to confront a difference--be it of opinion,beliefs,or tactes--or dismiss that difference.Take the Web-management compating,never noticing that when cuny manager dissented a colleague would quickly reject their idea.The professors also urge you to recognize your own power to bring issues into the open,even with superiors.To break the walls of silence,sometimes you must act inappropriately--for example,by asking tough questionsat a company meeting.

   All great failures in professional life stem prom failures in conversation,particularly in critical moments.Good conversation happens when people exhibit four core practices:truly listening and providing a field of space where ideas can emerge;respecting and recognizing the legitimacy of another's point of view;suspending our judgment and certainty about what another person should do;and speaking your truth regardless of other influences.The most important is learning to listen.To listen is to develop an inner silence.And that silence can be golden.