在人与人的交往中，善于聆听是非常重要的。善于聆听能够帮助你赢得朋友，建立成功的人际关系。那怎样掌握聆听的艺术呢？下面这篇文章就是你要找的答案！

1.First and foremost, stop talking! It is difficult to listen and speak at the same time.

2.Put the other person at ease. Give them space and time and “permission” to speak their piece.

3.Show the person that you want to hear them. Look at them. Nod when you can agree, ask them to explain further if you don’t understand.

4.Remove distractions. Give the speaker your full attention, and let them know they are getting your full attention.

5.Emphasize with the other person. Especially if they are tell-ing you something personal or painful, or something you int-ensely disagree with, take a moment to stand in their shoes, to look at the situation from their point of view.

6.Be patient. Some people take longer to find the right word, to make a point or clarify an issue. Give the speaker time to get it all out before you jump in with your reply.

7.Watch your own emotions. When we are angry, frightened or up-set, we often miss critical parts of what is being said to us.

8.Be very slow to disagree, criticize or argue. Even if you disagree, let them have their point of view.

9.Ask lots of questions. It will help them speak more precisely and it will help you hear and understand them more accurately.

10.STOP TALKING! This is both the first and the last point. Nature gave us two ears and only one tongue, which is a gentle hint that we should listen twice as much as we talk.

【参考译文】

1.首先，最重要的是少讲。同时听和讲是很困难的。

2.让对方放松。给他们时间和空间说出他们的想法。

3.向他们表示出你愿意听他们说。看着他们。同意就点头，不懂就问。

4.避免分神。把你的全部注意力都集中在说话者身上，并让他们知道你在认真听他们说。

5.把他人放在第一位。特别是当他们向你倾诉一些私人的或伤心的事或你不认同的时候，站在他们的立场，从他们的观点去看待问题。   

6.要有耐心。有的人要花很长时间才能说明白一件事。给他们时间让他们说出来而不要急于发表你的看法。

7.注意控制你的情绪。当我们生气、害怕或伤心时，我们往往会错过对方所讲的重要部分。

8. 不要急于反对、批评或争论。即使你不同意，也应该允许他们有自己的看法。

9. 大量问问题。这有助于他们说的更详细和你更好的理解他们所说的。

10.少讲！这是第一点也是最后一点。上天给我们两只耳朵和一张嘴，就是让我们多听少说。