昨天，我收到嘉年华邮轮公司总裁兼首席执行官格里·卡希尔(Gerry Cahill)先生的来信 (全文附录博文末)，他检讨了最近凯旋号(Carnival Cruise Triumph)所发生震惊全美的安全事故。

       选择大型豪华邮轮，真的有太多诱惑。

       各人还需要考量自己的状况做最后的决断，而安全是第一。

       貌似荷美邮轮(Holland America Cruise Line)、挪威邮轮(Norwegian Cruise Line)更多异国情调、欧洲风味

       我在嘉年华邮轮的加勒比海的南线上

       现今美国懒惰人数太多，当老板的必须面对美国公民最低工资的法规

       因故在我们船上工作的服务生，大多来自欧洲和亚洲国家，他们一年必须连续工作9个月后，才下船。

       每每进出邮轮的房间，负责客房打扫的服务生都会用我的姓大声尊称我，并道问候，这让我颇感愉悦。

       也因此乐得每天额外地在床上留些现金小账，所谓皆大欢喜。

       我还喜欢每晚出现在床上的浴室毛巾作品(Towel Creations)唷，多么可爱的动物造型

 Burning Desire

       就在我今年1月出游时，美国著名的公路自行车赛职业车手兰斯·阿姆斯特朗(Lance Armstrong)公开做了检讨，兴奋剂丑闻，使他的妻子跟他反目成仇。

A Letter from our President and CEO

February 18, 2013

Dear Carnival Past Guest,

We realize many of you have been following last week's events on the Carnival Triumph and I wanted to take this opportunity to provide you with some information. Additionally, I wanted to thank many of you who have taken the time to write to me personally to express your support.

Let me begin by saying that all of us at Carnival deeply regret the hardship our guests had to face during their days on board the ship. Our number one concern was to ensure the safety and welfare of our guests and crew and to get them home as soon as possible. Our shipboard and shore side teams worked tirelessly to take care of them and minimize their discomfort and inconvenience. We also focused on making sure their loved ones had a direct link to our Family Support Center where they could obtain round the clock information on their family and friends on board.

Now that all the guests are safely home, our efforts are firmly focused on the ongoing investigation into the root cause of the fire and what measures we can take to ensure this does not happen again. These efforts are taking place in collaboration with the U.S. Coast Guard, the National Transportation Safety Board, the Bahamian Flag Authority and other independent parties. We know, however, that preliminary investigations indicate the cause of the fire was the result of a leak in the fuel return line for the number 6 diesel generator.

The safety and security of our guests remains of the utmost importance to all of us here at Carnival. All our ships are safe and secure. All of them meet, and in many areas exceed, all regulatory standards. I promise we will continue to investigate in order to understand what took place and to learn what steps we can take to improve going forward.

During the past week, so many of you have written letters, emailed, posted on Facebook or tweeted to show your support for all of us here at Carnival during this difficult time. Your thoughtful comments and words of support are so greatly appreciated. Thank you. It has really meant a lot to us.

We know you can choose from a vast variety of vacation options and that you expect a fantastic vacation from us. We are very sorry that this time we did not deliver. I want to personally acknowledge how much we appreciate and value that you have chosen to spend your vacation time with us at Carnival in the past. We hope you will continue to do so in the future and are committed to doing everything we can to provide you with a fun and memorable vacation experience.

Thank you again for your support.

Sincerely,

Gerry Cahill
President and CEO
Carnival Cruise Lines