Business schools need to produce leaders for the many, not
the few, says Ken Starkey, a professor at Nottingham
University Business School
WHAT are the three hardest words for a business leader to speak?
Probably “I don't know”. Business leaders are encouraged to exhibit
confidence, competence and omniscience. But this leads to only two
possible outcomes. They can fake it: pretend that they are right
because they know that the admission of uncertainty and weakness is
a career killer. Or they can believe their own hype, convinced that
they are right and know better than everybody else.
This is where we now stand. A model has evolved whereby the
leaders of business and finance, abetted by an elite group of
economists, have convinced themselves that
经济观察报 记者 沈念祖 孙黎 周丽丽
I’m now well aware of that the problem or
difficulty is not from the “scary person”, but from our own
fear, from our own stereotypes of ourselves &
Bing occurred to
me immediately after Dr. Ma announced our 2nd assignment
about “Approaching a scary person”. Bing was my classmate in senior
high school, and my best friend in those days. We always did things
together, and visited each other during Summer & Winter
vacation. We shared everything. I once believed that he would be my
best friend forever.
Start with the résumés. You learn a lot about candidates—not
only from what they tell you, but what they exclude—their
effectiveness as a communicator and the overall presentation. The
devil is in the details, so watch the details. Review each résumé
for specific skills, experience and quantifiable attributes that
align with the position you wish to fill. Check employment dates,
being mindful of large gaps in employment—why might that be? Note
also basic fundamentals such as grammar, spelling, font choices and
the general layout. Lack of professionalism/attention to detail in
a résumé is a sure warning sign that you can expect the same from
Skill assessments are another good way to objectively qualify
desirable candidates. If you have assessments, send them out before
phone screenings and use them as proof of the skills required.
Candidates who pass the résumé review and skill-assessment phase
are worth a
What screening and assessment process does
Southwest Airlines use? We are trying to screen for people who fit
into that type of culture and are having a difficult time.
—Hope to Take Flight, recruiter, wholesale trade,
A Southwest Airlines executive
We look for individuals who seek to make a career here. We
encourage individuals to explore opportunities that allow them to
grow and seek challenging positions within the company once they
We like to say that, except for a few technically oriented
positions such as pilots, we hire for attitude and train for skill.
Successful candidates should embrace teamwork, demonstrate
altruism, possess a self- deprecating demeanor, take their work —
but not themselves — seriously, and do what is necessary to help
the company reach its goals.
Our screening process varies depending on the job. We
The only three true job interview questions are:
1. Can you do the job?
2. Will you love the job?
3. Can we tolerate working with you?
That’s it. Those three. Think back, every question
you’ve ever posed to others or had asked of you in a job interview
is a subset of a deeper in-depth follow-up to one of these three
key questions. Each question potentially may be asked using
different words, but every question, however it is phrased, is just
a variation on one of these topics: Strengths, Motivation, and
Can You Do the Job? – Strengths
Executive Search firm Heidrick & Struggles CEO, Kevin Kelly
explained to me that it’s not just about the technical
skills, but also about leadership and in
has their leaders and followers as they play various roles in life
and thus they need to influence others in their own way. The common
ways I adopted are expertising, persuasion, selectively release
appropriate information and treat people friendly, and what I have
learnt and will try from the last session of Leadership Development
course are building alliance, bargaining, obtaining support from
higher authority and developing relationship with people who have
working area I always referred to various standards of products,
service and require my suppliers and team to stick to them. Of
course I also need to spend huge time to study them to be an
expertise on those fields. In many cases some standards and
regulations were conflicted themselves, or different from this
region to other region. Such as in some area the law