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李岚清英文申奥陈述
Kim's Note：This powerful and touching speech was probably the perfect conclusion to Beijing's winning bid. It really proves that China is a key member of the international city and that china is a key member of the international community. Li LanQing delivered this speech in confident English. It's the perfect material for you to practice your English until you have reached the same level of confidence. Do your part to help welcome the world to Beijing by learning the international language!

Ladies and gentlemen, many people in the world have a dream, that one day they could come to China and visit Beijing.
女士们，先生们，全世 界很多人都有这样一个梦想，他们希望有朝一日能来 到中国并访问北京。
My countrymen have a very strong desire to stage an excellent Olympic Games in Beijing which is a great contribution to the Olympic movement and its history.
我的同胞也有在中国举办一次出色奥 运会的强烈渴望，并将其看作是对奥林匹 克及其历史的一个

Unit 6 前往宾馆 On the Way to the Hotel
接到游客并将游客带上车后，应在前往旅馆的途中就旅程为游客做简单的介绍。
（1）致简短欢迎辞，并向游客做简单的公司介绍和个人介绍。
（2）检查游客的身份证件，并顺便将身份证收齐，核对姓名及有效信息。
（3）告诉游客作为导游的职责与任务。
（4）行程内每天行程的分解介绍（景点尽可能介绍简单些，可以设置一些疑问，使游客提起兴致便已达到目的）。
（5）结合自己的知识与了解，为游客展现当地的风貌，比如餐饮特色、风俗习惯、交际礼仪等。
（6）介绍行程中其他常见的、必须引起注意的事项，如景区安全、出入安全、卫生等。
带领游客前往下榻饭店的路上，导游可以给游客介绍一些相关的城市信息，以便对方对所到城市有更深的了解。
A：Mr. Sun, the traffic is pretty smooth. But we were told the roads from the airport to downtown were quite crowded and traffic jams could be as long as half an hour.
B：Yes, they were. But it has already past. The traffic from the airport to downtown has been relieved after the completion of Yanan’s

Unit 5 机场迎接 Welcoming Guests at the Airport

机场接待是一个十分重要的环节。游客经过长时间的飞行，在第一时间有人进行热情的接待将会使游客倍感温馨。导游应该事先到机场等候游客。
飞机到达后要在众多的乘客中找到自己要接待的人。必要时，可以把客人的名字写在牌子上，举牌示意客人。找到客人后向客人自我介绍，并问候客人。同时让行李员把客人的行李送到车上，检查好行李，以免行李出错。然后请客人上车，将客人送到酒店。
导游人员在机场接不认识的旅客时可带上相应的识别标志或带上写有对方姓名的牌子，以便更快找到自己所要接的客人。
A：Hello！You must be Mr. Green. I’m the guide of Sunshine Travel Agency and I’m here to meet you.
B：Oh, wonderful！I wasn’t sure if anyone would be here to meet me. Can I have your name?
A：My name is Fu Jing. Did you have a pleasant trip?
B：It was fine. It’s good to be here now. I don’t like air travel much.
A：I’m sure you’ll feel yourself again after a good rest. Do you have to pick up any luggage?
B：Yes, I hav

Unit 4预定房间 Reserving Rooms
预订房间的方式有现场预订、打电话预定和网上预订。
预订前要确定游客的数量、游客想要的房间类型以及住宿的时间等信息。还得注意饭店所在的地点是不是符合旅行的安排，交通便利、离游览地点比较近且价钱合适的饭店是最好的选择。
预订后要在一定时间内进行确认，如果因为各种原因要对预订信息进行修改，或要取消预定时，也应提前打电话告知饭店。
旅行之前要统计好游客的情况，并打电话去饭店为客人预约相应的房间。
A：Good morning, madam. May I help you?
B：Good morning. I’d like to reserve some rooms for a tourist party.
A：All right. What kind of room would you like?
B：You see, we are tourists whose requests are different, so please tell me more about it, will you?
A：It’s my pleasure. We have single rooms, double rooms, suites and luxury suites, etc. Well, here is an introduction of our hotel.
B：That’s great. I’d like to book two single rooms, six double rooms and a suite.
A：All right, madam. For which date

Unit 3 预订机票 Making a Plane Reservation
确定了行程和游客人数之后，导游应该根据游客的情况和行程安排及时预订相应数量的机票，以确保旅行能按原计划进行。预订机票时要对航班进行比较，选择时间合适、价格便宜的机票。
此外，导游要提前了解各航空公司对行李的规定并告知游客，以减少不必要的麻烦。一般航空公司可免费托运20公斤行李（头等舱机票可托运30公斤）。只有少数航空公司规定，可免费托运30公斤行李。行李超重部分要付超重费。近年来，某些航空公司为提高竞争能力，对超重行李收费方面灵活处理，有时甚至不收超重费。但在满员飞行的情况下，则对此要求严格。行李箱最好是选用轻便牢固的旅行箱，便于搬运，不怕碰压。个人的行李应有明显的标记，写上中外文姓名、到达目的地等。旅游团集体的行李可用统一标记，以便识别。
预定机票时应该将对机舱和座位的要求详细告诉对方，以便获得最为合适的座位。
A：Good morning. This is China Airlines.
B：Good morning. I’d like to book twenty tickets to Sydney.
A：Very good, sir. When do you want to travel?
B：We want to leave on March 7th.
A：We

Unit 2安排旅程 Tour Arrangement
导游在旅行前有必要向游客说明行程安排。必要的时候，还要征求游客的意见。
如果是事先安排好的行程，应询问游客是否满意，需不需要调整。如果是还未确定的行程，则应主动地询问游客的想法，并为游客提供所有相关的景点资料，由他们做出自己的选择，此时需要导游和游客共同商量完成旅程的安排工作。
得知游客的喜好后，工作人员可为游客推荐合适的路线，并询问对方的意见。
A：Good morning！Welcome to Sky Travel Agency.
B：Good morning！
A：What can I do for you?
B：I want to see the places of interest in Luoyang. Can you arrange a tour for me?
A：How long would you like to stay in that city?
B：Well, I’m afraid I can only spend three days there.
A：There is a three-day package tour. You will have three full days in the city. It is a general tour of the city.
B：That sounds good. How much is the tour?
A：1,200 for each person.
B：What does it include?
A：It includes your air fare, your hotel acco

Unit 1接受咨询 Dealing with Consultations
首先，接待人员要加强对旅行社产品的了解，力争对客户提出的每个问题都能马上做出专业的回答，这是在客户心中树立形象的首要条件。此外，对于其他竞争旅行社的相关线路、价格，尤其是与自己旅行社产品的区别，也应该有所了解。
其次，接待人员应具备设计线路的能力，如果当客户过来询问时，内心想法还不太成熟，这时候，最需要的是一个可以根据其要求设计出相应旅游线路的工作人员。
最后，要做好记录，接待人员要登记好旅游地、日期、客人的姓名、联系电话等信息，以便确定行程后与客人联系。
导游在答复游客的咨询时，应尽量详细地为游客介绍清楚旅行时间、所需费用，入住酒店等具体信息。
A：Is there anything I can do for you, sir?
B：I read in your travel broch