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Please wait for a professional assistant to respond.
You are now chatting with 'Alissa'
Alissa: Welcome to SkinStore, how may I help you today?
you: hi
you: my Order No. is 3940001
you: there is a big mistake with my order .so sad
you: I obviously choose my shipping Method USPS.but why are you
send me with fedex?
Alissa: What is your inquiry?
Alissa: You emailed us saying it was ok to ship your order fed ex,
this was due to the amount of the order.
you: am I?
Alissa: Any large order that ships internationally will need to be
shipped Fed Ex
you: NO,you not mention the shiping method at all
Alissa: Well we show that you okayed the order with us to ship Fed
Ex.
you: the fee is different,I AM not CONSIDERed you will change the
shiping way.
you: why can not ship with USPS?
Alissa: We did not charge you extra for fed ex.
Alissa: As mentioned any large order being shipped internationally
will need to be shipped Fed Ex.
Alissa: Is there anything else I can assist you with today?
you: I checked the E-MAIL .just see a notice mail to tell me about
the shipped situation ,there is no mail to ask me about the change
of shiping.
you: of course!because the wrong shiping !Now I can not get my
goods.you need to solve it
Alissa: Can you please confirm your email address on your
account
you: 1204981@qq.com
Alissa: It looks like you have used a different email address, you
can please provide us with that?
you: no ,I just use this email address
Alissa: Do you mind holding for a moment while I research your
inquiry?
you: ok
Alissa: We apologize but any large order will need to ship Fed Ex,
SkinStore is not responsible for any customs fees or taxes
you: but you should ask me !you don't know my country .it is
impossible to through the port with fedex!
you: if you don't provide the USPS shiping,I won't buy from you
.
Alissa: We show that you did ok to ship fed ex, any large orders
will need to ship Fed Ex.
Alissa: You will need to place smaller orders if you want to use
USPS
you: no ,you just notice me ,not ask me !
Alissa: We apologize but it does state on our terms and conditions
regarding customs fees and taxes.
you: Your SkinStore.Com Order 3940001 has been shipped!this is your
mail title 2012.1.9
you: has been shipped!already!
Alissa: You are welcome to refuse the order if you do not want to
pay the customs fees, your account with us when then be
closed.
you: so how can I do then?
Alissa: You would need to contact your local customs
department.
you: it is already over,there isn't any method to get it in you
know .
you: I will refuse fedex,then the goods will return to you .
Alissa: Ok we will note your account.
you: if you can't resend with USPS ,I think I can't buy it
again.
Alissa: As I mentioned you will just need to place smaller orders
to use USPS
you: why you don't tell me first ?
you: I buy from USA a lot ,use USPS everytime.
you: include large order
Alissa: As mentioned an email was sent, we have the notes in the
account that you approved the order for Fed Ex delivery.
Alissa: It is our policy for all large orders to ship Fed Ex, other
companies may have different polices.
Alissa: Any order shipped outside the US can be subject to customs,
it does not matter if its Fed Ex or USPS.
you: OK,but mistake is you don't len me know.
you: to China port ,it's a big problem!
Alissa: What would you like us to do at this point? As mentioned
you can refuse the order if you would like.
you: ok,when will you turn back my money if you won't send it
again?
Alissa: it depend on how long it takes customs to send it back to
us.
you: ok ,will get in tonch with you!
Alissa: Thank you for visiting Skinstore.com!
Chat session has been terminated.
