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GSS 系统一周年纪念

(2014-04-01 09:43:20)

GSS 系统一周年纪念

 

读者们,大家好!

  

本月对我们和我们的签证申请人来说都是一个特别的日子:我们新改进了的“GSS ”系统一周年了——这是一个使大家更容易申请签证的一个简化了的流程。所以,一周年快乐!今天,我想简要重申一下GSS 系统的优点以及它是如何将美国非移民签证的申请程序带入21世纪的。

 

在采用这一新系统之前,我们听取了一些申请人的抱怨以及他们所关心的问题,这些问题包括从支付签证费用方面的困难到预约面谈的不便。我们相信申请流程应该尽可能简单,所以我们提出了一个称之为全球支持计划(GSS)的新型简化的申请系统。我们所关注的三个方面为:

 

付款

预约面谈

护照追踪

 

在使用GSS之前,申请人除了要支付160美元的非移民签证费用外,还不得不支付其他几笔费用。这些费用包括邮费和预约或改约面谈的费用 - 大约要额外多支付86元人民币!我们已经取消了这些费用,那么对于大多数的签证类别,中国申请人只需要支付非移民签证费用。除了降低签证申请的费用之外,我们还扩展了支付方式。中国申请人过去只能到中信银行支付签证费用。而如今,他们有三种选择:(1)用借记卡在线支付 (2)在全国的中信银行ATM机上使用银联卡支付 (3)在中信银行用现金支付。

 

我们通过GSS系统改进的第二个方面着重在预约面谈上。截止到去年,面谈还只能通过话务中心预约。我们改变了这一状况。现在,申请人可以通过网站在线免费预约或重新预约。对那些无法上网的申请人来说,仍可通过我们的电话预约中心预约面谈——但是现在这个电话免费了。(申请人也可拨打预约中心的电话来咨询任何签证相关的问题!)

 

最后,为了提高签证程序的透明度,我们使申请人可以更容易地追踪到他们申请的状态并且知道何时可以领取他们的护照。为追踪护照,中国申请人只需访问我们的护照追踪即可查询到状态。当护照可以领取时,该系统也将会通过邮件通知申请人。最终,这一新系统使得申请人在全国800家中信银行分行的其中任何一家都可领取护照。没有比这更容易的了!

现在,大部分的改进都归功于我们中国签证申请人的建议,是您们帮我们创建了这样一个更加有效,便捷省时的签证流程。还有,我们知道我们总是可以做得更好——所以请一定回复本文,提出您的建议!

 

下期见!签证老王。

 

 

One Year Anniversary of the GSS System

 

Hello again readers!

 

This month marks a special date for us and our visa applicants:  it is the one year anniversary of our new and improved “GSS” system – a streamlined process which makes applying for a visa much easier for all of you.  So happy anniversary!  Today, I’d like to briefly reiterate the advantages of the GSS system and how it really has brought the process of applying for a U.S. non-immigrant visa into the 21st century.

 

Prior to the introduction of the new system, we listened to complaints and concerns from our applicants ranging from the difficulties of paying for a visa to the inconveniences of making an appointment.  We believe the process should be as simple as possible, so we came up with a new streamlined application system called the Global Support Strategy (GSS).  The three areas we focused on were:

 

Payment

Appointments

Passport Tracking

 

Before GSS, applicants had to pay several fees aside from just the non-immigrant visa (NIV) fee of USD $160.  These fees – including charges for postage and for scheduling or changing an appointment – could total as much as an extra 86 RMB!  We have eliminated those fees so that Chinese applicants are only required to pay the NIV fee for most visa categories.  In addition to reducing the cost of a visa application, we also expanded the payment options.  Chinese applicants used to be required to pay the fee at a CITIC bank.  Now, they have three choices: (1) paying online with a debit card, (2) using Union Pay at any CITIC ATM in the entire country, and (3) paying in cash at CITIC bank.

 

The second area we improved through the GSS system focused on appointments.  Until last year, appointments could only be made through a call center.  We changed that.  Now, appointments can be made or rescheduled – free of charge – through our online website For those who don’t have easy access to the internet, appointments can still be made through our call center – but that is now a free call.   (Applicants can also call the Call Center and ask just about any visa-related question!)

 

Lastly, to improve transparency in the visa process, we made it easier for applicants to track the status of their applications and find out when their passports are ready for pick-up.  To track a passport, Chinese applicants can simply visit our Passport Tracker and check the status.  The Embassy or consulate will also notify applicants when a passport is ready to pick up via e-mail.  Finally, the new system allows applicants to pick up their passports at any of the 800 CITIC Bank branches across China.  It doesn’t get much easier than that!

Now, much of these improvements are thanks to the suggestions of our Chinese visa applicants, who have helped us create a more effective, convenient and efficient visa process.  With that said, we know we can always be better – so please do respond to this post with your suggestions!

 

See you next time!  -Qianzheng Laowang.

 

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