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外贸业务员必备电话英语口语

(2011-03-19 15:48:59)
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文化

分类: 学习乐园
外贸业务员必备电话英语口语
 
外贸业务员在打电话的时候常用到的英语口语,相对业务员来说非常的重要!
 
一).生活应用篇
 
要找的人不在
 
A: Hello,this is Kevin.May I speak to miss Liu?
B:Yes,one moment please.I'll get her for you.
A:Thank you.
B:I am sorry,she's not at her room right now.
A:Oh,I'll call her again.
 
中文大意:
 
A:喂,我是昔文。可以请刘小姐听电话吗?
B:好,请稍等,我为你转接。
A:谢谢你!
B:对不起,她现在不在。
A:那我等会再打给她。
 
自我介绍时,请注意:
1).“hello”等于是中文的“喂”,随时随地可用。
2).打电话先行自我介绍是一种礼貌。电话中最常用“this is ...”的形态而不是"Here is ..."或"I am ...",这是打电话特别需要注意的。
3)."May i speak to ..."也可换成 "Can i speak to ..." 请某某人听电话.
 
抱歉这么晚打来电话的说法:
 
1).I'm sorry to call you so late.对不起这么晚打电话来。
2).I hope I didn't catch you at a bad time.抱歉这种时候找你。(含有希望没有打扰到你的意思)
3).I hope I didn't wake you up so early.我希望这么早没有吵到你。
4).I'm sorry to call you so early.对不起这么早打电话给你。
5).I'm sorry to bother you at this hour.很抱歉这时打扰你。
 
有急事的表达方法:
 
1).It's urgetn.Could i have her mobilephone number?(我有急事,可不可以告诉我她的手机号码?)
2).Could you tell me where I can reach her?(能不能告诉我在哪里可以找到她?)
3).This is an emergency.I need to get in contact with him right now.(我有急事,需要马上跟他联络。)
 
对方不在的说法:
 
1).It's nothing important.(没什么重要的事)
2).It's nothing urgent.Thank you ,good-bye.(没什么要紧事,谢谢您,再见)
3).I'll call her again.(我会再打给她)
4).I'll call back later.(我稍后会再打来.)
5).Please ask Miss Liu call me back.(请刘小姐给我回电话.)
6).Could you tell her to call Kevin as soon as possible.(能不能请她尽快给昔文回电话)
7).Ask her to call Kevin at home after seven P.M.,please.(麻烦她在晚上七点后打电话到昔文家)
8).Can I leave a message?(我可以留言吗?)
9).Please have her return my call.(请她回电话给我)
这个句型有点特别,不太明白,于查核相关资料了解到:have sb.do/doing sth.让某人做某事。doing表示让某人一直做某事
10).Please tell her Kevin called.(请告诉她昔文找她。)
11).Let me call later again.Thank you.(我稍后再打来,谢谢你)
12).Please tell him to phone 1314-5920.(请他给1314-5920回电话)[哈哈...自创电话号码“一生一世我就爱你”]
 
电话答录机
 
This is a recording.I am not at home now.Please leave a message after beep.Thank you.
这是电话答录机。我现在不在家,请在“哗”的一声之后开始留言。谢谢!
*** beep [bi:p] n. 哔哔的声音;警笛声vi. 嘟嘟响 vt. 嘟嘟响    
电话答录机 是 telephone answering machine.
This is Kevin.Please give me a call when you are free.My number is 1314-5920.
我是昔文。有空请回电话给我。我的号码是1314-5920.
 
对电话答录机留话与一般留言没大多差别,说出以下重点即可:
 
1).来电者姓名;2).来电时间;3).来电目的;4).联络电话或方式。
 
打公用电话
1).I'm calling from a public phone,so I'll call her again.
2).I'm not at home now,so I'll call her around three o'clock again.
3).May I use your phone?
4).Would you mind if I use your phone?
5).How do I get an outside line?(我怎样才能拨打外线电话?一般指公司或酒店里需先按某某数字...)
 
打错电话
 
1).I'm sorry I have the wrong number.
2).Is this 0731-1314-5920?
3).Sorry to have bother you.
4).I'm sorry.I think I must have dialed the wrong number.
5).Could I check this number? Is it 0731-1314-5920?
 
电话号码念法解析:
  区域号码(区号):area code
  22 念 two-two 或 double two
   0 念 oh 或 zero.
 
订购商品及询问
 
1).I'd like to place an order for your party dress from your catalog.
place an order 订购,下单,发出订单;party dress 晚礼服
2).May I order some flowers?
3).How can I pay for this item?
4).I'd like to buy your car on your TV commercial
5).Please send me your catalog.
6).Do you have any life Menu Magazine tenin stock?
7).How long will it arrvie?
8).The product you sent to me is not what I ordered.
9).I'm calling about an order I placed a month ago.It hasn't arrvied yet。
 
听不清楚对方说的
 
1).I am sorry, I didn't catch you    .对不起,我不能听懂你说的。
2).Sorry,I didn't understand.
3).Sorry,I didn't get what you said.
4).I can't catch you very well.
5).I can barely hear you. 我几乎听不到你说的。
6).We have bad connection. 通讯效果不太好。
7).I can't catch what you are saying.
 
发生上面的情况,你可以请对方在重复一遍,你可说:
1).Pardon?
2).Excuse me?
3).Could you repeat that,please?
4).Would you say that again?
 
请对方说慢一些
 
1).Would you speak more slowly ?
2).Could you speak up a little?
3).Would you speak more clearly?
4).Would you explain more for me?
5).Please speak a little louder.
6).Would you slow down,please?
 
 
二).工作活用篇
 
帮忙转分机
 
1).May i have extension two-one-one?
2).Can i have extension two-one-one?
3).May i speak to Kevin,extension two-one-one?
4).Extension two-one-one,please.
5).Please connect me with extension two-one-one.
6).Could you put me through to the personnel department,please?
** 通常句子都是越长越礼貌,太简短会让人有鲁莽的感觉。
 
要找的人不在可以留言吗?
 
1).May I leave a message?
2).Is it possible to leave a message?
 
请他回电话给我
 
1).Would you please ask him to call me today? 
2).Could you tell him to call me as soon as possible?
3).Could you just tell him Kevin called?
4).Could you ask him to call me back?
5).Please tell him to call Kevin at 0731-13145920.
 
请问他何时回来
 
1).When will he be back?
2).When do you expect him back?
3).Is he coming back soon?
4).Do you know what time he will be back?
 
我会再电来
 
1).I'll try again later.
2).I'll try again in one hour later.
3).I'll call back later.
4).Please tell him I called and I'll call him again tomorrow.
 
要如何联系他
 
1).How can i get in touch with him?
2).Could you tell me where i can reach him?
3).What's the easiest way to contact him?
4).Could i call his mobilephone?
 
请传真/发电邮给我
 
1).Would you please send me the data by e-mail?
2).Could you fax the data to my office?
3).Would you send the data by fax?
 
请问您找哪位?
 
Who would you like to talk to /speak to?
 
他在忙线中
 
1).His line is busy at the moment.Can somebody else help you?
2).He's on another line right now.
3).He's talking a long-distance call now,what can I do for you?
 

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