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陈付勇和你分享皇冠假日危机管理CRISIS MANAGEMENT中英文续九

(2011-08-15 20:37:15)
标签:

风险管理

国际酒店管理

皇冠假日

危机管理

皇冠假日酒店

酒店培训

杂谈

分类: 学习交流
陈付勇和你分享皇冠假日危机管理CRISIS <wbr>MANAGEMENT中英文续九

              

 

 

INTERNAL POLICY

 

 

REF: CMP-007

Page 70 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham________

      General Manager

Subject:  Crisis Management Plan

                               ------ Disease Prevention

Distribution: All department heads and Assistant Managers

 

2. Frequently touched surface cleaning and disinfections.

一般接触表面的清洁和消毒

 

Includes all surfaces in public areas and guest areas such as furniture, lift buttons, door knobs, escalator grips, staircase grips, railing grips, telephones, tables, etc.

包括公共区域,客用区域和一般接触的表面,如:家具、电梯按钮、门把手、自动扶梯把手、楼梯把手、栏杆扶手、电话、桌子等。

 

 

 

              

 

 

INTERNAL POLICY

 

 

REF: CMP-007

Page 71 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham___

      General Manager

Subject:  Crisis Management Plan

                               ------ Disease Prevention

Distribution: All department heads and Assistant Managers

 

3. Food touching surface clean and disinfections

食品接触表面的清洁和消毒

 

Including food touching surfaces such as hands, chopping boards, knives, containers, jars and flat bottom pots, equipments, thermal meters etc.

包括食品接触的表面,如:双手、砧板、刀、容器、缸和平底锅、设备、温度计等。

 

 

              

 

 

INTERNAL POLICY

 

 

REF: CMP-007

Page 72 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham________

      General Manager

Subject:  Crisis Management Plan

                               ------ Disease Prevention

Distribution: All department heads and Assistant Managers

 

4. Handling space and it’s disinfections

空间处理和消毒

 

Use sprayers to disinfect the air and furniture in sealed rooms.  This applies to guest rooms, meeting rooms, vehicles, banquet halls and corridors etc.

使用喷雾方式在封闭的房间内消毒空气和家具。适用于客房、会议室、车辆、宴会厅、走道等。

 

Move away foods and decorations from the room

把食品和房间布草从房内移走

 

Pour the diluted solution into the container and carry out thorough spray

将稀释的溶液倒入容器并进行彻底的喷雾

 

Spray to the window curtains, carpet, space underneath and surrounding the furniture and the whole area.

要对窗帘、地毯、家具底下和周围以及整体的区域进行喷雾

 

Keep the door closed for at least 15 minutes.  Reopen the door after the vapor has settled down to drive out the smell.

把房间关上并至少保留15分钟的时间。一旦雾气清除后在重新开门,祛除气味

 

Use clean wipers to dry any wet surfaces.

使用干净的布,擦干任何潮湿的表面

 

For personal safety, it is suggested to wear a face mask.

为了个人安全,建议在喷雾时使用面罩

 

 

              

 

 

INTERNAL POLICY

 

 

REF: CMP-007

Page 73 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham________

      General Manager

Subject:  Crisis Management Plan

                               ------ Disease Prevention

Distribution: All department heads and Assistant Managers

 

5. Prevent infection in the laundry

预防洗衣房内的传染

 

Pay attention to personnel hygiene and keep the laundry clean.

注意个人卫生并保持洗衣区域的干净。

 

When handling dirty decorations, take protective measures such as wearing masks and gloves.

在处理脏布草时,使用保护性穿着,如戴口罩和手套

 

Adding 10% bleaching agents to enhance efficiency

增加10%的漂白剂以提高效率

 

 

              

 

 

INTERNAL POLICY

 

 

REF: CMP-007

Page 74 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham________

      General Manager

Subject:  Crisis Management Plan

                               ------ Disease Prevention

Distribution: All department heads and Assistant Managers

 

6. Measures for Air Conditioning Facilities

空调设备的辅助措施

 

Depending on residence ratio, clean the air conditioner filter with disinfectant every day/week.  Disinfect large-sized installations.

根据入住率,每天/每周用消毒溶液清洁可清洗的空调装置过滤器。每周消毒大型装置。

 

Use water vapor to clean the coil of the air-conditioner every other week.

隔周用蒸汽清洁空调装置的盘管

 

Clean the drainpipe of the air-conditioner every week.

每周清洁空调装置的排水管

 

Clean the filter of the guest room air blower coil with disinfectant every week.

每周用消毒溶液清洁客房风机盘管的过滤器

 

When repairing air-conditioner, one must use personnel protection apparatus, such as disposable gloves, masks, plastic clothes or other suitable protective wears.

员工维修空调时,要使用个人保护设备,如:一次性手套、一次性面罩、一次性塑料工作服或合适的保护服装

 

When cleaning air-conditioner, one must use personnel protection apparatus, such as disposable gloves, masks, plastic clothes or other suitable protective wears.  Carry out self-clean after upon completion of the work.

员工进行空调设备清洗时,要使用个人保护设备,如:一次性手套、一次性面罩、一次性塑料工作服或合适的保护服装,清洁工作完成后要直接进行个人的清洁工作

 

 

              

 

 

INTERNAL POLICY

 

 

REF: CMP-008

Page 75 of 87

Prepared by: Security Manager

All Departments

Date:July 15, 2005

Approved by:

 

______ David Markham________

      General Manager

Subject:  Crisis Management Plan

                             ------ Food Contamination

Distribution: All department heads and Assistant Managers

 

Plan 8Food Contamination

应急预案8:食物中毒

 

Procedure:

程序:

 

1.      Food Contamination食品污染

 

Using our best efforts to follow sound food preparation procedures cannot always guarantee that

food will not become contaminated. It is possible that individuals may try to contaminate food

supplies or those distributors may furnish a faulty product. In addition, it is possible for products

to become spoiled or contaminated after receipt.

即使我们很努力地按照健全的食品卫生程序操作,我们也无法完全保证食品不受污染。有可能有人故意 

污染食品,有可能供应商提供了有问题的食品,也可能食品在保藏过程中变质或受到污染。

 

Any food supplies purchased should be thoroughly checked for quality upon receipt. Items

requiring refrigeration should be immediately placed in the appropriate facility cooler or

refrigerator. Temperatures on these units should be checked regularly and recorded.

在收货时,应彻底检查所有食品的质量。需要冷藏的食品应立即放入冷库或冰箱。这些设施的温度应定

时检查并记录。

 

 


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