前厅部的博客

VC（Vacant Clean） 空房                  C/I (Check In)    入住

VD（Vacant Dirty） 走客房，脏房          C/O (Check Out)  结帐

OC（occupied clean）住客                  EC/I (Early Check In)  LC/O (Late Check Out)

O.O.O (Out Of Order) 待修房               DND (Do Not Disturb)请勿打扰

S/O (Slept Out)     外宿房                 MUR(Make Up Room)请即打扫

N.S (No Show)     预定未到               N.S (No Smoking)无烟房

BL (Block)        保留房                 N/B (No Baggage)  无行李

January  February  March  April  May  June

July  August  September  October  November  December

Sun(Sunday)  Mon(Monday)  Tue(Tuesday)  Wed(Wednesday) Thu(Thursday) Fri(Friday)  Sat(Saturday)

预付款deposit     信用卡 credit card   折扣  discount   

发票(机打发票) invoice   预订reservation

服务费 surcharge   房型 room type     房态 room status   签名sign signature

How would you like to pay deposit,by credit card or in cash? 

May I have your signature,please?/Could you sign your name ,please?/would you mind to sign your name?

汇率 exchange rate       预离 due out               签证 visa [ 'vi:zə ]

护照 passport           货币 currency ['kʌrənsi]   租金 rent         

贵宾 VIP very important person

接待员 FDA Frant Desk Agent/receptionist            

房务中心 Housekeeping/ Housekeeper

Sir,may I see your passport,please?          

What’s the exchange rate of US dollar(American currency) today?

旺季High-season    确认confirm     取消 cancel     退款paid-out    旅行支票 Traveler’s check

淡季Off-season     离店日期 departure date     晚到店 late arrival     到店现付 pay on arrival

I’d like to cancel my reservation             

May I confirm your departure date?

单据Voucher      减免rebate      留言message      收银cashier      结账bill      册子brochure

登记registration     设备facility[ fə'siliti ]         部门department     

酒店护照hotel passport

内部用房house use       账户号码Account number     备用金cash float      免费free charge

分房单rooming list       客档guest folio[ 'fəuliəu]    回头客repeat guest    门市价rack rate

换房单room change sheet

住客率occupied     投诉complain     结算settlement     成本控制cost contral    零钱change

密码password       税金city tax      收入income        离线off-line           

超额预订over booking

手续费handling charge         杂项miscellaneous[ misi'leinjəs, -niəs ]        

失物招领lost and found

叫早wake-up service/morning call       每日平均房价Average daily rate