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消除办公室冲突:11个沟通小建议助你营造健康工作环境 Office Conflict Resol

(2007-12-28 21:11:42)
标签:

杂谈

 

In truth,

people can generally make time for anything

they choose do;

it is not really the time but the will that is lacking.

事实上,人们可以为他们所选择的任何事情安排时间;

缺乏的并不是时间,而是意志。

 

消除办公室冲突:11个沟通小建议助你营造健康工作环境 Office Conflict Resol

 

 因沟通不当而引起误会仍然是办公室里一个普遍存在的问题,如果冲突是无法避免,那么千万别让其对你造成无法承受的压力。试试以下11项解决方法吧,你会发现一切都只不过是小菜一碟!

  1. Be specific in formulating your complaints. "I'm never invited to meetings" is not as effective as "I believe I would have been able to contribute some ideas at last Thursday's marketing meeting."

提出不满的时候要明确。“我以为我能够在上周四的销售会议上提一些意见”比“我从未受邀参加会议”的说法有效。

  1. Resist the temptation to involve yourself in conflicts that do not directly involve you. Even if someone has clearly been wronged, allow him or her to resolve the situation as he/she chooses.

压制自己的冲动,不要牵涉进跟自己没有直接关系的冲突中。即使你认为别人犯了很明显的错误,让他/她按照他/她自己的意愿来解决问题。

  1. Try to depersonalize conflicts. Instead of a "me versus you" mentality, visualize an "us versus the problem" scenario.

试着客观地对待冲突。与其处于一个“我与你对抗”的思想状况,倒不如把冲突想象成“我们共同对抗问题”的情景。

  1. Be open and listen to another point of view and reflect back to the person as to what you think you heard. This important clarification skills lead to less misunderstanding, with the other person feeling heard and understood.

坦率地聆听别人的意见,并在听完后把自己的想法反馈给别人。让别人感觉到你在倾听和理解,这种技巧很重要,能够减少误会。

  1. Don't always involve your superiors in conflict resolution. You'll quickly make the impression that you are unable to resolve the smallest difficulties.

不要老是让上级介入解决冲突。这样会给上司一个印象就是——你没有能力去解决哪怕是很小很小的困难。

  1. If an extended discussion is necessary, agree first on a time and place to talk. Take it outside and away from the group of inquisitive coworkers.

如果需要进一步讨论来解决问题,首先约定一个时间和地点。把问题带到外面,远离那些好奇的同事。

  1. Limit your complaints to those directly involved in the workplace conflict. Remember, your opinion of a coworker's character is generally irrelevant.

把你的抱怨限制在与工作冲突有直接关系的点上。记住,一般来说,你对同事性格上的看法是与解决冲突不相干的。

  1. Know when conflict isn’t just conflict. If conflict arises due to sexual, racial, or ethnic issues, or if someone behaves inappropriately, that's not conflict, it's harassment. Take action and discuss the problem with your supervisor or human resources department.

懂得分辨哪些冲突不仅仅是冲突。如果冲突是因为性别、种族、人种等问题而引起,又或是有人行为不当,那么那已经不是冲突,而是侵扰。采取行动,跟你的上司或人事部门讨论解决问题。

  1. Consider a mediator if the problem gets out of control. At this step, your supervisor should be involved.

当问题不在控制中时,考虑找一位调停人。这时,你的上司应该介入。

  1. Take home point: It’s not all about you - You may think it’s a personal attack, but maybe your co-worker is just having a bad day. So, it may be that saying nothing is the best response.

好好想清楚:那不是针对你——或许你会认为那是人身攻击,但也许那只是因为你的同事那天刚好心情不好。所以,也许什么都不说就是最好的回应。

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