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Five Diamond Hotels

(2009-08-30 20:42:21)
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分类: 我的日记
五星钻石级的酒店
怎样才能达到豪华级酒店
Five Diamond Hotels
What makes a great hotel?
August 26, 2009


SC:The Stars and Diamonds ranking systems what are they and how do they work?
酒店的星级与钻石级的等级排列是什么,他们如何评定等级?

DC:”Diamonds” are the ranking system used by the American Automobile Association (AAA).
Rankings range from one to five diamonds and are awarded annually based on the service performance of a hotel. The more diamonds a hotel has, the more luxury it provides for its guests. The Fairmont Olympic Hotel in Seattle is one of only three hotels in North America that has maintained a five diamond designation for 25 consecutive years.

“钻石”的等级排列是借鉴美国汽车协会(简称AAA)。等级的排列,是从1到5颗钻石的排列。它是每年一次基于酒店的表现和服务质量而定的。一间酒店得到的的钻石数越多,酒店提供给旅客的设施就越豪华。在北美的西雅图费尔蒙特奥林匹克酒店是3间获得5钻石级酒店之一。它是连续25年来获此殊荣。

A number of different ranking organizations use “stars.” Rankings usually range from one to five stars-again measuring the level of service and quality of the hotel.

还有用不同的“星”级评定机构,通常的排列等级是从1到5星来衡量酒店的服务水平和质量。

SC:What makes a five-diamond hotel a five diamond hotel?
什么是5钻石级酒店,和5钻石酒店的评定是什么?

DC:Adherence to service standards is what sets a five-diamond hotel apart from the rest. When uated by AAA, a hotel must achieve a score of 300 or higher, out of a possible 352 points, to be designated with the prestigious five-diamond award.

坚持服务标准是5钻石级酒店与其它行业的不同区分。当一间酒店被评定为AAA时,它必须要达到300分或更高。超出352分时,就被评定享有声望极高的5颗钻石级酒店。

Points are given for meeting a series of detailed service-related criteria ranging from friendliness and attentiveness of staff to cleanliness and services available. Once a year. AAA arrives unannounced and uates hotels from a guest’s perspective.

分数的评定是由一连串详细的、相关联服务的标准。评分项目排列从职员的友善和殷勤周到,酒店的整洁和可提供的服务等等。一年一度的AAA评定机构是在不告知任何人的情况下到达酒店,并以客人的观点来评价酒店的得分。

SC:If you are booking a room in a different part of the world, how do you know you are really getting a quality hotel?

如果你身在不同的国家如何预定酒店的房间,你又如何知道所订的酒店服务质量好坏?

DC:Ultimately it comes down to a rating system’s guidelines as well as the overall preferences of the guest. If a traveler has found a particular rating system useful in the past, they should look for a hotel that meets the standards of that system.

最终还是要到酒店的评级系统里查询,它有全部的资料提供给客人参考。如果客人在过去已经找到有关详细的酒店的评级系统是有用的话,他们应该寻找同等标准的酒店。

Ask your travel agent, or contact the hotel directly. They should be able to provide you with a description of the rooms available and amenities provided by the hotel.

也可以询问旅行社,或是直接与酒店联系。酒店方面应该提供给你有关房间的大概情形,设施等。

SC: What’s the best way to get a deal when you are booking?

当你订房间的时候,用什么最好的方法能得到价格上的优惠?

DC:Most hotels in the United States have websites where you can learn about seasonal deals being offered. Some specials may offer discounts, while others may include exclusive amenities that make the room a better value for its price.

在美国的大多数酒店都有它们自己的网页,在哪里你可以知道有关的季节性的合理价格。有些酒店可以有折头(优惠价格),而在其他的酒店同时包括提供独有的生活设施,令房间有物有所值。

Packages are also a great way to save money. They tend to unite a great room rate with either food and beverages or a cultural experience that is unique to that destination. These deals can give a guest an all-encompassing view of the city they are visiting.

全包(套餐服务)也是一种最直接的省钱最佳途径。酒店乐意给客人提供饮食和酒水或文化游览活动等全包的独特方式。优惠给客人游览这座城市旅游时候一种全包的理念。

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