加载中…
个人资料
胡宁
胡宁
  • 博客等级:
  • 博客积分:0
  • 博客访问:24,023
  • 关注人气:11
  • 获赠金笔:0支
  • 赠出金笔:0支
  • 荣誉徽章:
相关博文
推荐博文
谁看过这篇博文
加载中…
正文 字体大小:

Chapter 1-Case Application-会计一班-Raise the Roof (1)

(2008-03-24 23:16:30)
标签:

case

application

会计一班

raise

to

roof

杂谈

分类: Chapter 1 作业

Lipschultz , Levin & Gray利普舒尔茨——莱文——格雷公司

You might be surprised to find the passionate emphasis placed on people at a CPA firm. Yet, at Lipschultz , Levin & Gray(www.thethinkers.com), self-described” head bean counter”  Steven P. Siegel recognizes that his people make the organization. He describes his primary responsibility as assuring that LLG’s clients have the best professionals working for them .And the best way to do this , Siehel feels is by developing the creativity, talent and diversity of its staff so that new knowledge can be acquired and shared without getting hung up on formal  organizational relationships or having employees shut away in corner offices.

当你发现CPA企业在人员管理方面倾注了那么大的热情时,你也许会感到惊奇。但是,在利普舒尔茨——莱文——格雷公司自称为具有算盘珠般的头脑的斯蒂文 P西格尔认识到正是员工构成了组织。他认为他的主要责任是保证LLG公司的客户得到最好的专业人员为他们服务。在西格尔看来,达到这一目的的最佳途径是开发员工的创造性、聪明才智和多样化,以便新知识的获取和分享不会受到正式组织的阻碍或者是有员工被冷落在办公室的角落里面。

The commitment to its people starts with the company’s mission ,which says “LLG’s goal is to be preeminent provider of the highest quality accounting ,tax and consulting services .LLG accomplishes this goal by leaving no stone unturned in exploring new and superior alternatives of supplying our services, and developing such methods on a global basis. Our environment promotes creativity, individual development, group  interchange , diversity, good humor family and community, all for the purpose of assisting in our clients’ growth.” To further demonstrate that   commitment, Sigel has implemented several significant changes at LLG. Because he’s convinced that people do their best intellectual work in nontraditional settings, every telltale sign of what most people consider boring, dull CPA work has been eliminated .None of the firm’s employees or partners has an office or desk to call his or her own .Instead, everyone is part of a nomadic arrangement where stuff (files, phones, laptops) is wheeled to a new spot every day. Everywhere you look in the company’s offices. You see versatility, comfort, and eccentricity. For instance, a miniature golf course is located in the middle of everything. The motivation behind this open office design is to create opportunities for   professionals to gather---on purpose or by accident---without walls, cubicles, or offices to get in the way.

这个承诺作为公司的任务而开始,并且表明LLG的目标就是成为杰出的供应商有优质的税收核算和咨询服务。LLG通过探索新的和更好的选择为我们提供服务让每一个铁石心肠的人都发生变化来完成这个目标,所有改善这些方法都是以全球市场为基础的;我们的环境需要我们拥有创造力、自我发展、团队合作和交流精神多元化。还要有好的心境,与家庭、社会都要和谐。所有这些都是帮助我们实现顾客的增加这一个目的。为了更长远的证明这个许诺西格尔已经对LLG贯彻实施了一些有意义的变化。因为他确信在非传统的企业里,人们会尽力用智力去工作。从那些喜欢讨论别人私事的人那里可以知道人们认为最讨厌的事情,不景气的CPA的工作方式已经被淘汰了,没有一个固定的职员或者合作伙伴可以说他们有一间属于自己的办公室或者桌子。取而代之的是每个人都是游牧式工作中的一部分。在那里所有的物品(包括纸张、电话、笔记本电脑),每天都被移动到一个新的地方,在公司办公室里的每个地方,你可以感受到诗意般的舒服、奇特的环境,一个位于这些事物的中间,设计这个开放的办公室的动机是有意或无意的想创造一个这些专业人员有更多聚集在一起的机会;没有墙壁、办公室的阻隔。

Visitors to LLG realize that the firm is different as soon as they walk in the door. A giant, wall-mounted abacus (remember the image of bean counters) decorates the interior. And visitors are greeted by a “welcome wall with a big-screen television that flashes a continuous slide show of one-liners about business, life and innovation. The setting may be fun and lighthearted, but the LLG team is seriously committed to servicing its clients. So serious in fact that they state:” we have one goal. To  ‘Delight’  you. Good, even great, is not enough any more. We will ‘dazzle’ you and we will integrity, honesty and openness in everything we do for you and with you ; we will absolutely respect the confidentiality of our working relationships; we will return your phone calls, facsimiles and e-mails within 24 hours; we will always provide exceptional service, designed to help you add significant value to your business; we will meet the deadlines we ser together with you; we will communicate with you frequently, building a win-win relationship with you; and You will always know in advance our fee arrangement for any service”.

参观者一进入LLG公司就会感到这是一家与众不同的企业,公司内部的墙上装饰着一个巨大的算盘(回想一下前面提到的算盘珠的比喻),参观者首先看到的是一面迎客壁,上面嵌着一面大屏幕电视,电视上不断播放着一幅一幅放映公司业务、生活和创新的画面,解说词妙语连珠这个布景可能是滑稽的,但是LLG严肃的承诺要为消费者服务。他这样庄重地说:我们有一个目标----取悦你,并且永不满足,我们将`使你惊异不已`保证会做到的。我们将会为你提供最完美的真诚的服务,我们将完全保密我们的工作关系,我们将24小时回复您的电话,传真和电子邮件,我们将总是提供所期望的服务,设计方案帮助你,我们将不断与你沟通,建立双赢的关系,并且你你会提前知道我们的服务收费安排。 

0

阅读 评论 收藏 转载 喜欢 打印举报/Report
  • 评论加载中,请稍候...
发评论

    发评论

    以上网友发言只代表其个人观点,不代表新浪网的观点或立场。

      

    新浪BLOG意见反馈留言板 欢迎批评指正

    新浪简介 | About Sina | 广告服务 | 联系我们 | 招聘信息 | 网站律师 | SINA English | 会员注册 | 产品答疑

    新浪公司 版权所有