访上海扬子江万丽大酒店总经理冯福明先生
(2010-08-30 15:07:15)
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The annual Shanghai Oktoberfest, the best German Beer Festival in Shanghai has been one of the most popular and grand featured events sponsored by Renaissance Shanghai Yangtze Hotel, attracting a lot of local and foreign residents in Shanghai. The 13th Shanghai Oktoberfest from Sep 15th to 25th is drawing near. As the only official beer festival of the Shanghai Tourism Festival, it will bring pure Weizen beer and German bands. Besides, original German cuisine, exciting lucky draw and excellent service guaranteed by the Marriott brand makes our expectation for the beer festival go even higher. Renaissance Shanghai Yangtze Hotel has been an old friend of Grand Hotels Magazine, whom we’ve visited for many times since its opening.
Located in the heart of Hongqiao, Shanghai upscale business district, Renaissance Shanghai Yangtze Hotel is your home away from home. Merely a walk away from top exhibition centers and close to major national and international corporations, it is strictly business blend with pleasure in the most convenient of ways. Be it for business or pleasure, the hotel offers an impressive array of first-class facilities and inventive catering solutions. The Renaissance Shanghai Yangtze Hotel delightfully indulges every business and leisure guest in unparalleled stay experience by combining savvy service with a home away from home feel.
We couldn’t help to notice the festival atmosphere throughout the hotel as we stepped in. All kinds of costumes and decorations are ready to get everyone’s attention. Opened in 1991 and redecorated in 2001, the hotel has already been the benchmark of the entire hotel industry for nearly 20 years. Now it’s under the leadership of Mr. Gary Fung, who has been served in the Marriott Group for 19 years and has held important positions at Marriott hotels in Guangzhou, Hong Kong and other cities. Since Mr. Fung took office in Renaissance Shanghai Yangtze Hotel last year, his rich experience and efficient work style has brought inspiration and dynamite to the hotel, creating new records for the hotel’s marketing and customer source which led to a great success of the 2009 Oktoberfest. Gary planed Oktoberfest of last year, and this is the second year he participates in the Oktoberfest, he’s quite exciting to make something unique with his team.
Just like the beer festival held in Munich, there will be a
canopy set up outside the hotel large enough to accommodate up to
1,300 guests. Traditional Bavarian decorated wooden beer kegs will
be available, as will event specific beer glasses and other nifty
treats. Waitresses will be attired in the spirit of Oktoberfest,
serving up the most important part of the festival – free flowing
beer. The Munich band which enjoys great popularity among the
guests has also been an icon of the beer festival.
Talking of the innovations in this year’s beer festival, Gary said
with fervor and assurance, “We’ve started the planning and
preparations for the festival very early this year, and we took
much count of the cooperation with the Travel Bureau. Based on the
traditions, we’d also like to bring some creative experience to the
guests. The Munich Band, which has become very popular with
festival goers, will be performing again this year with two new
band members, bringing with them passionate beats and grooves that
guaranteed to inspire the guests as they party late into the night.
There will also be activities and lucky drawings to help kick the
celebration into high gear. This year's Oktoberfest lucky draw
grand prize will be a 6-day tour for two to Germany, including
round trip airfare for two and 6-nights worth of lodging in deluxe
rooms at the Renaissance Munich Hotel. Various kinds of beer
festival souvenirs such as beer glasses, hats, inflatable toys, toy
bears, t-shirts and fans would be displayed at the box offices. The
hotel has made these changes in details to meet the different needs
of the guests, and also demonstrates conformity to the
service-oriented concept kept by Renaissance Shanghai Yangtze
Hotel.
When we talked about other beer festivals held by other hotels,
Gary said with proud, “The beer festival, as a regular event of our
hotel for many years, has won great popularity and enjoys a high
reputation. We’ve always focused on the overall performance and
service quality of our hotel, and we prefer well experienced staff
that can provide better service for our customers. Our Chef and his
team spent a lot of effort on food and beverage, and the
performance was also elaborated to entertain every guest to our
festival. During the Expo period, the hotel has also established a
project with the Germany Pavilion to enhance the publicity of the
hotel and the event.
In our pleasant conversation about the hotel’s traditional event of
the beer festival, we felt Renaissance Shanghai Yangtze Hotel is
experiencing a renaissance from the changes in details. We found
the hotel business card became more delicate and stylish, and the
hotel café has been newly decorated. Speaking of, Gary told us this
is part of the Renaissance’s rebranding. The design and renovation
of the hotel café had lasted for months; the new spa is about to
launch, and the guest rooms will also be redecorated after the
Expo. In addition, a grand multifunctional ball room near the hotel
will be completed soon, promoting the hotel’s ability to host
wedding banquets, meetings and other big events. As for the food
and beverage, the hotel’s seafood buffet and Chinese restaurant
have their menus enriched, and guests can also order in their rooms
if they don’t feel like dining at the restaurants since the hotel
has also made modifications on the room service.
Along with the development of the Great Hongqiao region, an
increasing number of hotels have joined the fierce competition in
the hotel industry, both other hotel brands and other Marriott
hotels. Gary told us that Marriott had less than 10 properties in
China when he came to work in Shanghai, and now there are a total
of 45 hotels under the Marriott Group in China, as alluded to the
importance placed on the Chinese market. Facing the competition,
Gary said in a modest but confident voice, Renaissance Shanghai
Yangtze Hotel is not a new hotel, and new hotels might outshine our
hotel in hardware or facilities. But we keep improving ourselves,
and we are proud of the experience of our staffs. While new hotels
need a long running-in period, most of our employees have worked
here for over 10 years, they are good enough to impress our guests.
Based on our considerate service and reputation, we’ve been on the
top of the list to many regular guests. We value this customer
loyalty, and we’d rather say mutual support is prior than the
competition between our hotel and other Marriott hotels.
Communication with other hotel brands is also vital to us. Marriott
Group has set up special fictional division to coordinate and
assign public activities to different Marriott hotels, in order to
reinforce the overall competitiveness of the group.
We felt the loyalty Gary talked about when he spoke on Marriott. As
we knew the Marriott way of staff training project, it’s aimed to
provide specific training for the employees as well as to give them
opportunities and motivation. Gary said he himself has benefited a
lot from this tradition. “I’ll have been working with Marriott
group for 19 years till this September. I stared from HR leader and
have made my way to the general manager, thanks to the
opportunities given by the company. Gary offer the space of
development to his staffs just like the hotel did to him, “Although
I’m the manager, but I never just give orders, and I tell my team
not to. We spend as much time as possible on our clients, in the
restaurants, ball rooms and lobby, rather than in our own office.
Every week I meet our customers with my sales team, listen to their
needs directly, and introduce our hotel to them.” In his words, we
saw the sense of responsibility and ambition of a hard working
general manger, the loyalty of an outstanding employee.
After 20 years’ development in Shanghai, the unparalleled solid
foundation and pride has become a part of Renaissance Shanghai
Yangtze Hotel’s spirit. The top ranking service and consistent
self-improvement is also passed by the brilliant leaders and
excellent staffs, as Renaissance Shanghai Yangtze Hotel will surely
keep wowing us with its surprising new ideas and concepts. Having
faith in this vigorous hotel, we’re looking forward to a glorious
future of Renaissance Shanghai Yangtze Hotel.
在上海扎根近20年,扬子江万丽大酒店有着后起之秀们不可企及的坚固根基与气魄。正是由于拥有卓越的领导人和优秀的员工,扬子江万丽这种高品质的服务与精神在不断传承,而那些可见的变化也让人惊喜于她的不断新生。上海扬子江万丽大酒店旺盛的生命力让人一如既往地对她充满信任与憧憬。